sample cover letter customer service officer

Customer Service Cover Letter Tips & Examples to Land Your Ideal Role

Published: August 10, 2022

The best cover letters highlight your skills and abilities and leave recruiters and hiring managers interested in and eager to learn more about you, your skillset, and your ability to succeed in the role they’re hiring for.

In this post, discover everything you need to include in a customer service cover letter to leave a lasting impression, including:

What to Include in a Customer Service Cover Letter

Customer service cover letter example, entry-level customer service cover letter.

• Entry-Level Customer Service Cover Letter Example

Best Practices for Writing a Customer Service Cover Letter

When writing a customer service cover letter, it’s essential to include information highlighting your skills and abilities in the customer service industry.

Some key information to include is:

• Your interest in the role you’re applying for and why you’re interested in it.
• Relevant customer service experience you have and the responsibilities you’ve held in your previous related roles.
• The specific skills you’ve developed and perfected that make you an excellent fit for the roles you apply to. It’s important to get as specific as possible for each position, as a generic cover letter not relevant to the role won’t help you stand out.
• Any awards or recognitions you’ve received for your customer service skills as they demonstrate your ability to be successful at the job and that you possess the qualifications hiring managers are looking for.
• The qualities you have that make you an excellent team player.
• The passion you have for customer experience.

It’s mentioned above, but it’s worth driving home that anything you include in your customer service cover letter should be specific and related to the role you’re applying for. Aim to create a new cover letter for each position so you can call attention to your skills that will help you fulfill the role expectations for each job.

Let’s go over an example of a high-quality customer service letter.

Dear [Hiring Manager Name],

My name is [Your name], and I am a seasoned [Industry] professional with over [Number] experience. I am very interested in [Position] at [Company name], and my experience in [Previous customer service experience] makes me an excellent candidate. I believe my [Insert role-relevant skills] can help [Company Name] achieve [Desired goals for role].

In my current role as a [Your current role] at [Current company], I’ve achieved results with [Insert achievements or data that shows expertise]. I’m eager to bring these skills to [Insert position] and help customers achieve success.

Additionally, [Insert other relevant experience or skills related to the role].

I look forward to further discussing my past achievements and how they will help me succeed as [Insert role title].

Thank you for your time and consideration.

[Your Name Here]

If you’re applying for a customer service position and haven’t yet held any customer service roles, not to worry. Below we’ll explain why.

If you’re applying for an entry-level customer service position but you don’t have significant customer service experience, you can still write a cover letter that highlights you as a standout candidate.

Take care to mention:

• The transferable skills you have that relate to the customer service role you’re applying for. For example, you’re a skilled communicator, which can come in handy when talking to customers over the phone or in person.
• Any customer service or related training you’ve received, even if it’s minimal. This shows a commitment and genuine interest in the role you’re applying for.
• Any relevant coursework or extracurriculars that have helped you develop the necessary skills for the role.
• Your passion for helping others and resolving issues, which are key qualities in any customer service professional.
• The qualifications that make you a good team member because, regardless of experience, you’ll be working with people.

Overall, highlighting any of your strengths, even if you don’t have direct experience, shows recruiters and hiring managers that you’d be an excellent fit for the role and what you can contribute to their company. Let’s go over a sample entry-level customer service cover level that you can use for inspiration.

Entry Level Customer Service Cover Letter Example

Dear [Hiring manager name],

My name is [Your name], and I am writing to express my interest in the [Role title] position at [Company name]. I am drawn to the role because [Insert interest] and my skills with [Insert relevant skills] make me an excellent candidate.

My relevant customer service experience is with [Explain applicable or transferable experience], and I believe this would allow me to excel at [Insert role requirements]. I’ve been recognized for [Insert data or achievements that demonstrate skill set], and I’m eager to achieve the same results for [Company name].

As I look forward to my next chapter, I hope to apply my experience and perspective to help the [Company Name] team hit and exceed goals. I admire [Company Name]’s commitment to [Business Priority] and feel passionate about your mission to [Company Mission Here].

Attached is my resume for further review, and I look forward to further discussing my experience and how my background fits [Company name] needs.

Thank you for your time and consideration,

[Your Name]

Above, we’ve outlined key elements to include in your customer service cover letter, whether you have years of experience or are just getting started in the field. Regardless of the type of letter you’re writing, though, there are always best practices to keep in mind.

• Always address the letter to a specific person, if possible. If you can’t find a hiring manager's name , you can say something like “Dear [company name] recruiter” or Dear [position title] Hiring Manager.”
• Use a professional tone throughout the letter, but you can also display your unique personality without being informal.
• Keep the letter short and to the point — recruiters and hiring managers are busy and might be reading through a lot of applications, so they’ll be appreciative of a concise letter that stays on track.
• Always highlight your relevant skills, experience, and qualities.
• Use concrete examples to back up your claims.
• Edit carefully for grammar, spelling, and punctuation errors.

A bonus tip and a unique way to leave a lasting impression with your cover letter is to tell a story. You can call out an experience that makes you uniquely qualified for the role, a story that expresses your interest in the company and what led you to them, or a story about a significant customer service-related experience you excelled at.

An excellent customer service cover letter gets you hired.

An excellent customer service letter leaves an impression on hiring managers and recruiters and can get you hired. Follow the tips and best practices we’ve mentioned above, and you’ll likely find yourself getting interviews that land you new customer service roles.

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Customer Service Cover Letter Example (+ Full Guide for 2024)

You’re a professional problem-solver with a knack for keeping customers happy.

As a customer service professional, you know just how important saying the right thing is, whether it’s face-to-face or by chat, email, or phone call.

Yet, when it comes to your cover letter, you’re stumped.

You just can’t seem to write one that conveys your expertise.

Don’t worry! We’ve got you covered.

In this article, we’re going to show you:

• What a Perfect Customer Service Cover Letter Looks Like
• 5 Steps to Writing the Best Customer Service Cover Letter

3 Essential Cover Letter Tips for Customer Service Workers

Let’s dive in!

Customer Service Cover Letter Example

5 Steps to Writing a Customer Service Cover Letter

You’ve seen what a great customer service cover letter looks like, and now it’s time to write your own.

All you have to do is follow these simple steps to nail it:

#1. Put Contact Information in the Header

You should always start your customer service cover letter with your contact information. This should be placed in your cover letter’s header, just like on your resume .

Here’s what you should include:

• First and Last Name. Your full name should always be at the top of the page.
• Professional Title. Match the professional title on your cover letter to the exact job you're applying for. The hiring manager is probably sifting through hundreds of applications for different positions, so when you’re clear about the exact position you’re writing about, it makes the process easier for everyone.
• Email Address. Choose an email address that’s both professional and simple, like some combination of your first and last name. The quirky email address you created in high school won’t do. (e.g.: [email protected] doesn’t belong on your cover letter, but [email protected] is fine.)
• Phone Number. Make sure the number you provide is accurate so that the hiring manager can easily reach you. If you’re applying for a job abroad, make sure to add the dial code in front of your phone number.
• Location. Your city and state or country are usually enough information. But if you’re applying for a remote job or looking to relocate, specify so on your customer service resume .
• Relevant links (optional). You can add links to any relevant websites or social media, such as your LinkedIn profile.

Once you’re ready with your own contact information , it’s time to add the hiring manager’s.

Here’s what you should list:

• Company Name. Write down the name of the company you’re applying to.
• Hiring Manager’s Name. If possible, write down the name of the hiring manager for the department you’re applying for. Check the job ad, the company’s website, and their LinkedIn page to find out who it is.
• Hiring Manager’s Title. If you find the hiring manager for this specific job ad, and you see they’re the head of the department, write that as their title instead of “Hiring Manager.”
• Location. The city and state or country are the most vital information here, especially for companies that operate globally. You can optionally add the exact street name and number of the company if you want to be more specific.
• Email address (optional). If possible, find the hiring manager’s email address and add it here.
• Date of Writing (optional). Add the exact date you wrote your cover letter for a professional touch.

#2. Address the Hiring Manager

After adding all the relevant contact information, you should specifically address your cover letter to the person who’ll be reading it.

And we don’t recommend using the generic “To Whom It May Concern."

The way you address your cover letter can leave a positive impression on the hiring manager—if you do it right, that is.

So first, do some research. Check the job listing, company website, or LinkedIn profile and find the hiring manager for the department you’re applying to. This way, you can find their name and email address.

Then address them formally. We recommend using Ms. or Mr. , followed by their last name. But if you aren’t sure about their gender or marital status, you can just use their full name instead. For example:

• Dear Ms. Salgado
• Dear Juana Salgado

If you can’t find any information about the hiring manager or head of the customer service department, you can just address your letter to the department or the company in general:

• Dear Customer Service Department
• Dear Customer Service Hiring Team
• Dear Human Resources Team
• Dear Head of Customer Service

#3. Write an Eye-Catching Opening Statement

Hiring managers spend an average of seven seconds looking at a candidate’s application before deciding if it’s worth reading all the way through. 

So making a good impression from the get-go is crucial to a successful customer service cover letter.

Your opening paragraph should always include your name and exactly why you’re interested in the role. Showing your passion for the industry or specific job is a great way to make hiring managers want to know more about you.

Researching the company goes a long way here. The more you know about the employer, the more you can highlight what a good culture fit you are for them. This shows the hiring manager you aren’t just randomly applying everywhere - you’re really interested in this specific position.

Depending on your level of experience, you can also start your cover letter with a notable achievement or the skills that make you a perfect fit for the role.

Just make sure this paragraph isn’t too detailed. What you want to do here is pique the hiring manager’s curiosity and get them to delve deeper into your cover letter’s details.

#4. Use the Cover Letter Body for the Details

The main body of your customer service cover letter is where you can go into detail about what really makes you a qualified candidate for the position.

The trick here is to not just repeat everything from your resume. This is the place to truly show off your professional skills and qualifications, so you have to really make this section count. Your job is to convince the hiring manager that you’re a better fit than the other applicants, so mention any achievements related to the field and use the job advertisement as a reference.

You can tailor your cover letter to the job advertisement by mentioning specific skills the company is looking for or how exactly you can contribute to their team. For example, if you’re applying for a tech-related customer service position, you should mention skills related to that instead of, say, your e-commerce experience.

Showing your knowledge about the company, their business model, or their industry can be a great plus. So, if you’re familiar with the company’s products or services, make sure to mention that on your cover letter to show them how and why you align with their mission statement or company culture.

Finally, remember to be enthusiastic. Specifically, try to convey your excitement for the role and how confident you are that you can contribute to their company with your specific skills and experience.

#5. Wrap It Up Professionally

Knowing how to end your cover letter is the cherry on top.

You want to make sure you’re leaving the hiring manager on a good note and that your conclusion won’t make them doubt everything you said so far.

The conclusion is where you should confidently recap why you’re a great fit for the role or summarize the skills that make you stand out from other candidates.

Then, after your conclusion, it’s time to include a call to action. Inviting the hiring manager to take action , such as discussing your application further, can leave a lasting impression and increase your chances of getting an interview.

Finally, make sure to sign off on your letter professionally. Choose an appropriate signature line, followed by your full name. Here’s what it looks like:

Please don’t hesitate to contact me at the provided email or phone number so that we may arrange an interview. I look forward to discussing my application in greater depth at your earliest convenience.

Best wishes,

But if you think “Best wishes” is overused, here are some other lines you can choose from:

• Kind regards,
• Respectfully yours,
• Thank you for your consideration,

You now know the drill with writing cover letters, so we’ve got some specialized cover letter tips to take your customer service cover letter to the next level.

#1. Match Your Resume

In the customer service industry, consistency is key.

You want your cover letter’s formatting and layout to match your resume as much as possible; otherwise, you might look sloppy and disorganized.

Your text and contact information should be aligned neatly on the page, and the font styles and sizes should be consistent throughout. On top of that, you have to set the margins and line spacing, all while making sure your cover letter never spills over to page two.

Or Use A Cover Letter Template Instead

But why not just skip all the hassle?

Just use our resume builder by selecting a resume template and cover letter templates to create a matching pair in minutes.

Our professional templates are created in collaboration with HR professionals from around the world, making sure your application meets all industry standards and looks beautiful.

#2. Mention Skills And Other Keywords

While you can do a great job describing your enthusiasm for the role and how your experience makes you a great fit, none of that matters if your customer service cover letter doesn’t mention enough keywords .

If you’re familiar with popular customer service software like ZenDesk or have specific skills the job ad might be looking for, like troubleshooting, make sure to add them. The hiring manager is going to be even more impressed by how much you want the job if you mention the right customer service skills.

#3. Proofread The Final Draft

You can have the perfect cover letter and still get rejected because of one slip.

One of the biggest cover letter mistakes you can make is not proofreading your cover letter before sending it.

Almost any recruiter out there will reject an applicant with typos in their cover letter. That’s a huge risk to take just because you’re too lazy to proofread.

Try using a spellchecking tool like QuillBot or Grammarly . Run the text of your cover letter through it several times, then check it one more time yourself.

You worked hard to get to this final step, so don’t risk letting a typo ruin your chances of getting an interview.

Key Takeaways

And that’s all there is to writing a great customer service cover letter!

Hopefully, now you feel more confident, and you’ll land your next customer service gig in no time.

But before we finish this article, let’s recap everything we talked about so far:

• Your cover letter should have a header where the contact information is clearly visible. Make sure everything you list is factually correct, or else you might miss an opportunity.
• Researching the company goes a long way since you can personalize the letter according to their company culture and address the hiring manager by name for a stronger first impression.
• Match your cover letter to your resume so your application looks neat and professional. This also makes the hiring manager’s life easier since they can distinguish your application’s documents from the rest.
• Always proofread your cover letter before sending it. Sloppy grammar and spelling are some of the biggest mistakes that candidates can make, which gets their applications tossed into the ‘no’ pile.

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Customer Service Representative Cover Letter Examples and Templates for 2024

• Cover Letter Examples
• Cover Letter Text Examples

How To Write a Customer Service Representative Cover Letter

When writing your customer service representative cover letter , focus on how you can keep clients engaged and satisfied with the hiring company’s products or services. Also, emphasize your related skills, such as conflict resolution, payment processing, or finding fast solutions .

This guide will help you write a cover letter that gets you interviews for your next job as a customer service representative.

Customer Service Representative Cover Letter Templates and Examples

• Entry-Level
• Senior-Level

Customer Service Representative Text-Only Cover Letter Templates and Examples

Britt Gaines Customer Service Representative | [email protected] | (205) 123-4567 | 5681 W Pine St., Tuscaloosa, AL 35406

January 7, 2024

Amber Louis Human Resources Manager Hawthorne Global Aviation Services (205) 000-1234 [email protected]

Dear Ms. Louis,

As a Hotel Guest Services Representative for the past two years, I understand the importance of creating and contributing to world-class customer experiences. I have assisted and cultivated positive professional relationships with many airline passengers, flight attendants and aviation specialists among my clientele. The niche of corporate aviation fascinates me, and I’d love to offer my customer service skills to Hawthorne Global Aviation Services.

I’ve garnered a reputation for effective communication, efficiency, proactivity and complaint resolution. I’ve also increased my proficiency with cash handling, customer management software, and MS office. Please consider these achievements and how your organization can benefit from my proven experience and commitment to excellence:

• Multiple five-star reviews mentioning my name on Google and Yelp
• Six Employee of the Month awards
• Corporate recognition for stellar customer service

I am available to meet with you virtually or in-person to discuss how I can align my skills and goals with your company’s mission of providing professional, personalized service that exceeds expectations. Please contact me to set up an interview at your earliest convenience.

Britt Gaines

Greg Burgess Customer Service Representative | [email protected]  | (123) 456-7891 | 123 My Road, San Francisco, CA 12345

January 8, 2024

Natalia Wingate Senior Hiring Manager Nordstrom (098) 765-4321 [email protected]

Dear Ms. Wingate,

Being rated as the top San Francisco customer service representative in my organization in 2020 was my proudest career achievement to date. I hope to demonstrate the same excellent performance level in a role at Nordstrom.

As a seasoned representative with nine years of experience, I am drawn to Nordstrom’s prestigious reputation and outstanding customer service record. My strong communication skills and dedication make me the ideal fit for Nordstrom’s customer-focused ethos.

My most significant career achievements so far include:

• Consistently exceeding my individual targets by up to 45% every month
• Regularly receiving excellent customer feedback for going above and beyond to match them with the best deals and resolve queries and complaints
• Achieving a turnaround time more than 40% quicker than the company average throughout 2019 and 2020

I would be delighted to meet you for an interview to discuss how my previous experience can help me provide an outstanding service for Nordstrom customers and support the company’s commercial aims. Please get in touch to let me know what date and time are convenient for you.

Greg Burgess

Elizabeth Hernandez Customer Service Representative | [email protected] | (123) 456-7890 | 62 Leigh St., Jersey City, NJ 81033

Ariel Wisler Hiring Manager HD Bank (320) 665-9901 [email protected]

Dear Ms. Wisler,

My twelve-year tenure as a customer service representative for Primary Bank has benefited banking clients and managers. I was recognized for my customer service skills by being named twice for “Employee of the Month” during 2020. I believe this resulted from my diligence in offering outstanding customer support and my consistent work ethic.

HD Bank has a remarkable reputation for providing thorough customer care that seeks to resolve all issues to satisfaction. HD Bank also values employee development. I know I would be an asset, thanks to my accomplishments as manager of customer service at Primary Bank:

• Exceeded expected numbers for bank accounts opened and complications resolved every year since 2015
• Resolved over 90% of customer issues on average, reducing the manager’s caseload
• Led a customer service team of 25, with no turnover in the past five years
• Customer Service Ratings were 97% during 2020 and 96% the preceding year

I am looking forward to discussing in more detail how my prior call experience and customer service skills can boost HD Bank’s customer satisfaction ratings and new account statistics. Please feel free to let me know the most convenient time to talk.

Ariel Wisler

A good cover letter usually has five sections, outlined below. When possible, connect each section back to the service organization and its stated hiring needs. The following advice and examples show how you can use this strategy to optimize your letter for each application.

At the top of the page, include:

• Your resume contact header, which should give your full name, address , email, phone number, and LinkedIn or other social accounts if applicable
• The recipient’s name, title, company, and contact information (when available)

(Note: Feel free to omit this section when sending your letter as an email message, as long as your contact details are part of your email signature.)

2. Salutation

Address your recipient by name – this is the quickest way to signal you’re sending a job-specific letter and not a boilerplate. If you can’t find the person’s name, use a variation of “Dear Hiring Manager” so your greeting is still tailored somewhat to each job opening.

Dear Nordstrom Hiring Manager:

3. “Hook” or introduction

Catch the reader’s attention by citing an achievement from your resume or a key credential the company seeks in applicants. Then, connect that highlight to your main strengths and overall candidacy for the advertised customer service representative role. Refer to the hiring organization by name to further convince the recipient you’re applying to them specifically.

As an alternative to the work highlight approach, you can set yourself apart by networking. Begin your letter by citing any personal or professional connections you have with the hiring manager. If someone at the organization alerted you to the job, use a line like “I was excited to hear from your colleague [Name] about [Company]’s new customer service representative opening.” Or, if you’ve already met your recipient, mention that with a line like “It was great speaking with you at the [event] last month.”

As a hotel guest services representative for the past two years, I understand the importance of creating and contributing to world-class customer experiences. I have assisted and cultivated positive professional relationships with many airline passengers, flight attendants, and aviation specialists among my clientele. The niche of corporate aviation fascinates me, and I’d love to offer my customer service skills to Hawthorne Global Aviation Services.

4. Job- or employer-specific paragraph(s)

This section is crucial, so think it through fully for each application in your job search.

On a separate document or sheet of paper, take 10 minutes to brainstorm why this customer service representative position or employer interests you based on the job posting. When you’re done brainstorming, review your notes: Do any stand out as important or persuasive? Adapt those points into one or two brief paragraphs that speak to the job opening at hand. By making this description a central part of your letter, you’ll have a better chance of persuading the manager to call.

Following this explanation, cite a few more of your customer service representative skills or achievements , possibly as bullet points.

HD Bank has a remarkable reputation for providing thorough customer care that seeks to resolve all issues to satisfaction. The company also values employee development. I know I would be an asset, thanks to my accomplishments as manager of customer service at Primary Bank:

• Customer service ratings were 97% during 2020 and 96% the preceding year

5. Conclusion

Finally, request an interview and thank the hiring manager for their time and attention. Consider briefly restating why this customer service representative job interests you. You can also use this section to refer to your resume or other application materials. To end your cover letter, use a simple closing like “Sincerely” or “Best regards” and then your name.

I would be delighted to meet you for an interview to discuss how my previous experience can help me provide an outstanding service for Nordstrom customers and support the company’s commercial aims. Please get in touch to let me know what date and time are convenient for you.

Customer Service Representative Cover Letter Tips

1. show you can support clients and uphold company standards.

Start your letter with a clear example of your success in this role. As the title implies, a customer service representative doesn’t only help customers – they also represent a company’s brand or service philosophy. View your own work experience from this perspective, and choose a highlight pertaining to one or both of those objectives. For instance, maybe you earned a near-perfect score on the last client satisfaction survey. Or perhaps you co-developed a training program to help clarify and instill the team’s service values in new hires.

2. Explain why you're drawn to the opportunity

For example, maybe the firm has a reputation for thorough customer care. Or maybe the company is in telecommunications, a sector you’re eager to return to. Also, consider the role’s primary mode(s) of interaction with customers (phone, email, in person, and so on) and how that overlaps with your experience so far.

As a seasoned representative with nine years of experience, I am drawn to Nordstrom’s prestigious reputation and outstanding customer service record. My strong communication skills and dedication make me the ideal fit for Nordstrom’s customer-focused ethos.

3. Highlight your other service skills

Use your bullet points list to cover your success in other key customer service areas, like payment processing, account retention, or conflict resolution. With each bullet, show how you applied the skill to drive a positive result. For instance, you could display efficiency by describing how you ranked No. 3 on your team for average email response time.

Customer Service Representative Cover Letter Frequently Asked Questions

What traits are useful to highlight in my cover letter -.

Desired qualities in customer service representatives include politeness, professionalism, clear communication, and a steady focus on solutions. Consider which of these traits best describe you, then give an example or two of how you’ve shown them in a work setting.

What’s the most important part of a cover letter? -

Any explanation you give for why the specific job opening or employer interests you. These details distinguish the cover letter from your resume and other application materials and can help you get past applicant tracking systems . They also set the stage for a good interview discussion about how you fit the role and the office’s work culture.

What credentials should I consider noting on my cover letter? -

An associate's or bachelor’s degree in related subjects like business, hospitality, public relations, or communications. If you have one or more of these credentials , including them can show hiring managers you have a strong knowledge base toward customer service. Also, if you’re applying to finance jobs, consider mentioning any required state license, or training you have on new regulations.

Craft a new cover letter in minutes

Get the attention of hiring managers with a cover letter tailored to every job application.

Jacob Meade

Certified Professional Resume Writer (CPRW, ACRW)

Jacob Meade is a resume writer and editor with nearly a decade of experience. His writing method centers on understanding and then expressing each person’s unique work history and strengths toward their career goal. Jacob has enjoyed working with jobseekers of all ages and career levels, finding that a clear and focused resume can help people from any walk of life. He is an Academy Certified Resume Writer (ACRW) with the Resume Writing Academy, and a Certified Professional Resume Writer (CPRW) with the Professional Association of Resume Writers & Career Coaches.

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25 Professional Customer Service Cover Letter Examples for 2024

Your customer service cover letter must immediately highlight your people skills and responsiveness. Show them you understand the importance of representing the brand with every interaction. Include specific examples of how you've solved problems or improved customer experience. These anecdotes will demonstrate your capability and proactive approach in real-world scenarios.

All cover letter examples in this guide

Entry-Level Customer Service

Client Engagement Manager

Client Service Manager

Customer Account Manager

Customer Care Manager

Customer Experience Manager

Customer Relations Manager

Customer Sales Representative

Customer Service Manager

Customer Service Retail

Field Service Manager

Service Advisor

Customer Service Associate

Customer Service Specialist

Customer Service Coordinator

Call Center Customer Service

Customer Service Supervisor

Remote Customer Service

Customer Service Agent

Customer Service Technician

Retail Customer Service Clerk

Customer Service Consultant

Customer Service Success Specialist

Bilingual Customer Support

Cover letter guide.

Customer Service Cover Letter Sample

Cover Letter Format

Cover Letter Salutation

Cover Letter Introduction

Cover Letter Body

Cover Letter Closing

No Experience Customer Service Cover Letter

Key Takeaways

By Experience

Embarking on your job hunt, you've discovered the need for a compelling customer service cover letter—a task that may seem daunting at first glance. Understandably, you want to avoid rehashing your resume and instead spotlight your shining professional moment. Striking the perfect balance between formality and authenticity without falling into the trap of clichés can be tricky, and remembering to keep it concise within a single page adds another layer of challenge. Let's tackle these hurdles together to craft a cover letter that stands out.

• Personalize the greeting to address the recruiter and your introduction that fits the role;
• Follow good examples for individual roles and industries from job-winning cover letters;
• Decide on your most noteworthy achievement to stand out;
• Format, download, and submit your customer service cover letter, following the best HR practices.

Use the power of Enhancv's AI: drag and drop your customer service resume, which will swiftly be converted into your job-winning cover letter.

If the customer service isn't exactly the one you're looking for we have a plethora of cover letter examples for jobs like this one:

• Customer Service resume guide and example
• Sales Support Coordinator cover letter example
• Call Center Director cover letter example
• Area Sales Manager cover letter example
• Call Center Customer Service cover letter example
• Pricing Manager cover letter example
• Outside Sales cover letter example
• Call Center Supervisor cover letter example
• Customer Support Specialist cover letter example
• Liquor Store Manager cover letter example
• Marketing And Sales cover letter example

Customer Service cover letter example

Austin, Texas

+1-(234)-555-1234

[email protected]

• Address the company's ethos directly to show an understanding of and alignment with their values, which in this case, is a commitment to service excellence and innovative customer satisfaction.
• Include quantifiable achievements from past roles, such as the 25% increase in team efficiency and 10% elevation in punctuality for on-time departures, to provide concrete evidence of the candidate's impact and abilities.
• Emphasize leadership skills and the ability to effectively manage large teams, as demonstrated by overseeing 30 agents, which is pertinent for the role of a supervisor or manager.
• Express eagerness to bring specific proficiencies to the new role, showing intent to replicate past successes and contribute positively to the prospective employer's operations.

Structuring and formatting your customer service cover letter

Here's what the structure of your customer service cover letter should include:

• Header (with your name, the position you're applying for, and the date);
• Salutation (or greeting);
• Introductory paragraph (or your opening statement);
• Body paragraph (or further proof of your experience);
• Closing paragraph (with a call to action);
• Signature (that is optional).

Use the same font for your customer service resume and cover letter - modern fonts like Lato and Rubik would help you stand out.

Your customer service cover letter should be single-spaced and have a one-inch margins - this format is automatically set up in our cover letter templates and our cover letter builder .

When submitting your cover letter, always ensure it's in PDF, as this format keeps the information intact (and the quality of your document stays the same).

On one final note - the Applicant Tracker System (ATS or the software that is sometimes used to initially assess your application) won't read your customer service cover letter.

The top sections on a customer service cover letter

• Header: This includes your contact information, the date, and the employer's contact information, establishing professionalism and making it easy for the recruiter to get in touch with you.
• Greeting: A personalized greeting to the hiring manager demonstrates that you have taken the time to research who is in charge of hiring and sets a respectful tone for the cover letter.
• Introduction: An engaging opening that addresses your enthusiasm for customer service sets the stage for demonstrating your passion for helping others and creating positive interactions.
• Body: This section should highlight your relevant experience, specific skills in handling customer inquiries and issues, and examples of when you provided exceptional service, showcasing your qualifications for the customer service role.
• Closing: A strong closing that reiterates your interest in the position and your eagerness to discuss how you can contribute to the company's customer satisfaction goals encourages the recruiter to move forward with your application.

Key qualities recruiters search for in a candidate’s cover letter

• Empathy and understanding: Demonstrates the ability to relate to customers' feelings and perspectives, crucial for addressing concerns and creating a positive experience.
• Strong communication skills: Essential for clearly and effectively conveying information, resolving issues, and ensuring customer satisfaction.
• Problem-solving prowess: Indicates the capacity to think on one's feet and devise solutions to customer issues, enhancing service quality.
• Patience and resilience: Reflects the ability to handle difficult situations and maintain composure under pressure, leading to better customer interactions.
• Experience with CRM systems: Shows familiarity with customer relationship management software, which is important for tracking customer interactions and history.
• Proven track record of customer satisfaction: Evidence of successfully meeting or exceeding customer service metrics or goals indicates a commitment to service excellence.

How to personalize your customer service cover letter greeting

Before you start writing your customer service cover letter, take the time to find out who is recruiting for the role.

Search for the recruiter's name on LinkedIn or the corporate website to address them personally in your customer service cover letter salutation .

What if you can't find out who's recruiting for the role?

Always aim to avoid the very impersonal "Dear Sir/Madam" - instead, opt out for "Dear HR Team" or "Dear Hiring Manager" to make a better first impression.

List of salutations you can use

• Dear Hiring Manager,
• Dear [Company Name] Team,
• Dear [Department Name] Head,
• Dear Mr./Ms. [Last Name],
• Dear [Job Title] Search Committee,
• Dear [Full Name],

Get creative with your customer service cover letter introduction

Recruiters are going to assess plenty of candidate profiles for the role. Thus, anything you do to stand out will win you brownie points.

Use your customer service cover letter introduction to share something memorable about your experience .

But before you go down the rabbit hole of creativity and humor, align your message with the company culture.

For example, if you are applying for a role in some startup, use those first two sentences to tell a funny story (about your experience) to quickly connect with the recruiter.

How to select your best achievement for the middle, or the customer service cover letter body

You probably feel exhausted by this point in your application: you've dived into all the details of your success and skills in your customer service resume.

What else can you include in your customer service cover letter body ?

Well, for starters, the next three to six paragraphs should show you further value as a professional. Or, why should recruiters choose you?

Think back on a noteworthy achievement that answers key job requirements and dive deep.

Structure your customer service cover letter middle as you'd a story: following chronological logic and highlighting outcomes, thanks to skills.

At the end of the day, you'd want recruiters to be able to see you as the best candidate for the role and understand more about who you are and what makes your success unique (and valuable to the role).

Closing remarks to end your customer service cover letter

Of course, you'll have to show gratitude to the recruiters, who have assessed your profile at the end of your customer service cover letter .

A "Thank you for the consideration" would work wonders, instead of the standard "Sincerely yours".

Do you want to make an even better impression?

Close off your customer service cover letter by promising how you see yourself excelling in the role and the positive impact you'd bring about.

A sentence that encourages some further action on the recruiter's end could also be a good way to close off the communication (e.g. provide your availability for an interview).

What to write on your customer service cover letter, when you have zero experience

The best advice for candidates, writing their customer service cover letters with no experience , is this - be honest.

If you have no past professional roles in your portfolio, focus recruiters' attention on your strengths - like your unique, transferrable skill set (gained as a result of your whole life), backed up by one key achievement.

Or, maybe you dream big and have huge motivation to join the company. Use your customer service cover letter to describe your career ambition - that one that keeps you up at night, dreaming about your future.

Finally, always ensure you've answered why employers should hire precisely you and how your skills would benefit their organization.

Key takeaways

Within this Enhancv guide, we've provided you with plenty of advice and inspiration on writing your customer service cover letter:

• Always make sure your customer service cover letter is tailored to the role you're applying for to make a good impression on recruiters;
• In your customer service cover letter include a header (with your name, the role you're applying for, date, and contact details) and an introduction of up to two sentences that highlight your key accomplishment or why you'd fit the role;
• Focus your customer service cover letter body on one sole achievement through your career and all the valuable lessons, skills, and know-how you've learned (that are relevant to the role);
• Ensure your customer service cover letter closing statement isn't generic and includes either a call to action or a promise;
• If you lack professional experience, shift recruiters' focus to a relevant achievement (thanks to your academic or versatile experience) or toward your dreams and goals for professional growth.

Customer Service cover letter examples

Explore additional customer service cover letter samples and guides and see what works for your level of experience or role.

Cover letter examples by industry

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Customer Service Representative Cover Letter Example

Cover letter examples, cover letter guidelines, how to format an customer service representative cover letter, cover letter header, cover letter header examples for customer service representative, how to make your cover letter header stand out:, cover letter greeting, cover letter greeting examples for customer service representative, best cover letter greetings:, cover letter introduction, cover letter intro examples for customer service representative, how to make your cover letter intro stand out:, cover letter body, cover letter body examples for customer service representative, how to make your cover letter body stand out:, cover letter closing, cover letter closing paragraph examples for customer service representative, how to close your cover letter in a memorable way:, pair your cover letter with a foundational resume, key cover letter faqs for customer service representative.

You should start your Customer Service Representative cover letter by addressing the hiring manager directly, if possible. Then, introduce yourself and briefly mention the position you're applying for. For example, "Dear [Hiring Manager's Name], My name is [Your Name] and I am excited to apply for the Customer Service Representative position at [Company's Name]." Following this, you should immediately highlight your relevant experience or skills that make you a strong candidate for the role. For instance, "With over X years of experience in customer service roles, I have developed strong problem-solving and communication skills that I believe would greatly benefit your team." This approach shows respect, professionalism, and a clear understanding of the role you're applying for.

The best way for Customer Service Representatives to end a cover letter is by expressing enthusiasm for the opportunity and eagerness to discuss their qualifications further. For example, "I am excited about the possibility of bringing my unique skills and experience to your team and would welcome the opportunity to discuss how I can contribute to your customer service goals." It's also important to thank the hiring manager for their time and consideration. This shows respect and appreciation, which are key traits in customer service. Finally, sign off professionally with a closing like "Sincerely" or "Best regards," followed by your full name.

In a cover letter, Customer Service Representatives should include the following: 1. Contact Information: This includes your name, address, phone number, and email address. 2. Salutation: Address the hiring manager directly if possible. If you don't know their name, use a general greeting like "Dear Hiring Manager." 3. Introduction: Briefly introduce yourself and mention the position you're applying for. You can also mention where you found the job posting. 4. Relevant Skills and Experience: Highlight your customer service skills and experiences that make you a good fit for the role. This could include your ability to handle customer complaints, your excellent communication skills, or your experience with specific customer service software. Use specific examples to demonstrate these skills. 5. Achievements: Mention any achievements or awards you've received in your previous roles that demonstrate your ability to excel in customer service. This could be something like "Improved customer satisfaction ratings by 20%" or "Recognized as Employee of the Month for exceptional customer service." 6. Company Knowledge: Show that you've done your research and understand what the company does and who their customers are. Explain why you're interested in working for them and how you can contribute to their goals. 7. Closing: End the letter by thanking the hiring manager for their time and expressing your interest in discussing the role further in an interview. 8. Signature: Sign off professionally with a phrase like "Sincerely" or "Best regards," followed by your full name. Remember, your cover letter should complement your resume, not repeat it. It's your chance to tell a story about your experiences and skills and show the hiring manager why you're the best candidate for the job.

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Customer service specialist cover letter.

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Customer service specialist resume example.

Customer Service Associate Resume Example

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Customer Service Representative cover letter example

The purpose

Maximizing your chances, the power of empathy.

Customer service representatives are the lifeline when everyday things go wrong. From defective products to forgotten logins, customer service representatives help the rest of us fix problems and get back on our feet. While many customer service positions are gradually being automated, companies are looking for human representatives with great communication skills who can handle complex problems and provide quality care. Customer service jobs offer steady employment, often in call centers or the headquarters of large companies. These positions also make great entry points into a variety of other careers, especially sales associates or in marketing. So how do you get your foot in the door to this world of opportunity? You’ll need a great cover letter, of course. 

If you haven’t already perfected your resume, that’s a good place to start. Make sure to check out this customer service-specific example guide, our cover letter templates and general resume writing guide. 

Customer service representatives handle client requests, product issues and represent companies at the most basic level. Today’s job market is more technological and competitive than ever. Use our Customer Service resume example & guide to boost your chances of getting a great position!

Now it’s time to craft an exceptional cover letter that seals the deal on your perfect application. This guide, along with an effective cover-letter example will:

• Look at why a convincing cover letter increases your chances of landing the job
• Explain the building blocks of cover letter format with free examples, samples and templates
• Explore writing strategies to help you build empathy with a possible employer
• Help you create a cover letter full of personality and potential

Before we jump into the how of cover letter writing, it’s important to understand the why. By keeping your mission at the forefront of this process, you can build each part of your letter to be as effective as possible

Best format for a customer service representative cover letter, plus tips

Whether called an application letter, letter of interest or letter of motivation, a cover letter is one of the most commonly requested application materials. Why? Because it allows an employer to get a true sense for your personality and strengths before you ever set foot in the building for an interview. On your resume, the profile summary comes the closest to the mission of a cover letter, allowing you to express your interests and motivations in a few lines. A cover letter, however, gives you much more room to expand on the list of dates and titles that a resume can sometimes turn into. Have a mysterious gap in work history? Learned a key skill in an unrelated job? Have a notable success you want your new employer to hear about? Your cover letter is the perfect place to address all these questions with examples from your work experience.

Tailoring Your Cover Letter

One of the biggest mistakes that job seekers make during the job search is not tailoring their application to the job description. A professional cover letter not only explains why you excel at customer satisfaction and problem-solving but also why you are motivated to work for this specific company. You can use the job posting, website and general information about the company to tailor your letter to the exact position.

You should keep your cover letter, including heading and conclusion, to the length of one page, between 200-400 words. The goal here is not to cover every topic a hiring manager might ask about. Instead, you should remain focused on a handful of key points while encouraging the reader to get in touch for more information. You should also stick to an easy-to-read font and keep the size at 11 point. You can find more information about styling specifics in this overall guide on cover letters. 

Occasionally, an application won’t specify whether a cover letter is actually required. In these cases, it may be easy to make the same mistake that a lot of other candidates do by saving yourself the trouble and submitting your application without a cover letter. Unfortunately, this is a surefire way to drag out your job hunt. A cover letter is just one piece of a complete application, but it’s vital for maximizing your chances of actually landing the job. There may be applicants with similar – or even better – resumes than you have, but a great cover letter can give you the edge. This is your opportunity to make a personal connection and convince an employer that you’re worthy of a shot.

Prioritizing customer care

Customer service standards are rising – rapidly. Research shows that 70 percent of consumers have paid a little extra to do business with a company that offers better customer service. Millennials in particular are increasingly willing to spend additional cash to be well taken care of. Conversely, more than half of survey respondents said they have forgone a planned purchase because of one negative customer service experience. Customers are also more likely to tell a friend about a negative interaction with a company than a positive one. Companies are learning that a poor service reputation can quickly spell trouble, while positive customer interactions can make business boom. That means hiring managers are looking for CS reps with great dispositions and customer-oriented mindsets to make personal connections that keep people coming back. 

Need more inspiration? Have a look at our related administrative cover letter examples: 

• Administrative Assistant cover letter sample
• Receptionist cover letter sample
• Office Administrator cover letter sample
• Office Assistant cover letter sample
• Personal Assistant cover letter sample
• Office Manager cover letter sample
• Administrative Officer cover letter sample
• Secretary cover letter sample
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• Virtual Assistant cover letter sample

Customer service cover letter structure, writing examples

Some people are unnecessarily afraid of the cover letter writing process because they feel like it lacks structure. While it’s true that your cover letter is much more free-form than your resume, this basic framework for a cover letter will allow you to break down this task into a series of easy steps. Here are the key components:

• The cover letter header
• The greeting
• The introduction
• The letter body
• The conclusion
• The signature.

The good news is that these sections work well regardless of the company, field or job title you’re applying to, so learning to write a great cover letter now is a skill you can use for the rest of your career.

Dear Mr. Felsted, When serving customers, I put myself in their shoes and stay there until their needs are met. Not everyone knows the answers when it comes to home improvement projects: when they come to Hope Depot, they come for the advice as much as the products. Customer service to them is as much about walking out with solutions as well as products. With thirty years of experience in running a hardware store, customers come back because you help them as well as sell to them. Now I want to help your customers. It is central to your culture that you expect your people to be good team players, make sure that the right product finds the right person and to maintain a high level of energy and enthusiasm at all times. You need great listeners, willing assistants and product champions. A 31-year career of retail service experience would make me the ideal candidate:

• Personally served an average of 800 customers a week for thirty years
• Built my own home with the products from my store – home improvement smarts
• Customers trust employees who have experience and who are happy to share it.  

Customer service has been a passion since I was serving mud pies to my sister as a child. While I might not have the energy to run my own store anymore, I am looking forward to focusing all my energies on the customers rather than being distracted by all the paperwork. I look forward to sharing some of my customer service stories and would be grateful for your consideration of my application. I would strive to be a dependable and productive addition to your customer service team. Best regards, Sophie Walton

Cover Letter Header

In many large companies, hiring is done by a team of HR representatives so your letter will likely float from desk to desk. That’s why the main job of your cover letter header is to identify the document as belonging to you and to keep your contact information right at the reader’s fingertips. If sending a letter by mail, your physical mailing address and a formal letter heading will be appropriate. For online applications, however, you’ll want to stick to the most necessary information like phone number and LinkedIn to avoid taking up too much of that precious space where you convince them to give you the position. The goal of this cover letter section: Keep your name and contact info at the top of the document so that everyone who reads it knows who it belongs to and how to get in touch.

Align document styles!

The secondary purpose of your cover letter is to add professional and stylish formatting to an otherwise plain document. Before you finalize your formatting, make sure to pay attention to the image of the company you’re applying to. Bright colors and strong fonts work much better for some organizations and industries. When in doubt, it’s best to stick with trusted styles and professional color palettes. A professionally-designed template can help you get this balance right.

To appear even more put together, you can align the header styles of your resume, cover letter and any other job application materials you may be asked to submit. This will create a sort of “personal brand” – a visual stamp that ensures the reader remembers your application and sees you as a highly polished candidate. 

Cover Letter Greeting

Your greeting may only contain a few words, but it is vital for setting the appropriate tone throughout the rest of the cover letter. Since customer service representatives work across industries, you may have several options depending on the formality of the company. When in doubt, “Dear” followed by the proper salutation and a last name works nicely in a variety of situations. If the company has a youthful feel, “Hi” or “Hello” may be appropriate, especially if sending the letter via email. The goal of this section: Address the reader in a respectful and company-appropriate tone using the recipient’s name if you have it.

Dear Mr. Felsted,

The power of a name.

It’s been scientifically proven that people have a positive neurological reaction upon hearing their own name. You can – and should – use this fact to your advantage by addressing the hiring manager or person responsible for reading your cover letter. This helps to establish a personal connection and also helps in showing that you care about the company and its values.

However, many customer service reps work inside large organizations where it’s almost impossible to tell who the hiring decision-makers are. There may even be too many to name in the greeting.

In this case, there’s no need to go to extreme lengths to address the letter personally. Instead, avoid the outdated and disinterested-sounding “To Whom It May Concern,” and opt for a greeting that uses the company name followed by “Hiring Manager” or a collective noun like “Team,” for example.

Cover Letter Introduction

Your opening paragraph is a crucial moment – after the first sentence, a hiring manager may have already decided whether to continue with the rest of the cover letter or not. Instead of the sleep-inducing “I am writing to express interest in your vacancy for a customer service representative…” make sure to give your introduction some spark. An illustrative anecdote, a bold statement or an attention-grabbing presentation of yourself are all good options. You should aim to come across as professional rather than eccentric while still making sure the hiring manager wants to read on. The goal of this section: Inject energy and passion into your letter right from the start, hook the reader’s attention and create a seamless transition into the body section.

When serving customers, I put myself in their shoes and stay there until their needs are met. Not everyone knows the answers when it comes to home improvement projects: when they come to Hope Depot, they come for the advice as much as the products. Customer service to them is as much about walking out with solutions as well as products. With thirty years of experience in running a hardware store, customers come back because you help them as well as sell to them. Now I want to help your customers.

Cover Letter Body 

The body section is where you can finally dive into all the great qualities that make you the ideal candidate for this role and company. Your goal is to prove that you have the right skills and disposition to make a great customer service representative for this product or service. To that end, you can use the STAR method to highlight all your notable achievements. First, briefly explain the Situation and the Task, and then reveal the Action you took and the positive Result it caused. In a customer service setting, you’ll probably have a lot of such interactions to choose from, so make sure to pick a common challenge that you handled exceptionally well or a particularly difficult situation that could also arise at this company. If the body section feels a bit overwhelming, you can also break it into two subsections. In the first, you’ll discuss your previous highlights and achievements, and in the second, you’ll explain your skills and qualities that make you a great customer service representative in this new company. The goal of this section: provide the strongest examples of your customer service skills and relate your current strengths and experience to this new position.

It is central to your culture that you expect your people to be good team players, make sure that the right product finds the right person and to maintain a high level of energy and enthusiasm at all times. You need great listeners, willing assistants and product champions. A 31-year career of retail service experience would make me the ideal candidate:

Customer service has been a passion since I was serving mud pies to my sister as a child. While I might not have the energy to run my own store anymore, I am looking forward to focusing all my energies on the customers rather than being distracted by all the paperwork.

So you have been fortunate enough to land a job interview. Here's a list of questions and scenarios you might hear during your interview.

Cover Letter Conclusion and Signature

You’ve done an excellent job creating the strongest arguments about why you deserve this role, now it’s time to wrap it up and send it off. The best way to finish your closing paragraph is with a Call To Action. This line allows you to express passion and enthusiasm for the role and is a professional way to invite the hiring manager to get in touch. You may even choose to leave your contact information again in this section. Then, sign off with a company and position-appropriate signature like “Best,” “Best regards,” or “Sincerely,” The goal of this cover letter section: Encourage a hiring manager to contact you via your call to action, close the letter respectfully and on a positive note.

I look forward to sharing some of my customer service stories and would be grateful for your consideration of my application. I would strive to be a dependable and productive addition to your customer service team. Best regards, Sophie Walton

Customer service representative cover letter sample with no experience

You're in that Catch-22: You're looking for a job but all the listings ask for experience. How are you supposed to get experience if you can't get a job? You definitely need a stellar customer service representative cover letter to wow hiring managers from the start.

How do you write a cover letter with no experience? You focus on the qualities and attributes that make you a responsible, empathetic person. Employers know that some skills can be taught and others can't. A customer service representative needs emotional intelligence to understand what customers want and to solve their problems in a way that leaves them feeling good about the interaction. Inc. lists 13 signs of high emotional intelligence . When you write your letter, exhibit one or two of these in your appeal.

Remember that even if this is your first official job, you have probably held responsibilities either in school or life. Think about how these experiences translate into marketable skills and then relate that in your customer service representative cover letter. Your goal is to prove that you have the people skills and work ethic necessary and are willing and eager to complete any training you need to get the job done.

Writing psychology – cover letter tools and strategies

As a customer service representative, there are a few key traits you’ll want to convey regardless of the company you work for.

• Patience: Customer service can be a frustrating role. Make sure you’ve shown that you have the ability to deal with all sorts of customers and keep your cool even when the customer cannot.
• Assertiveness: How do you handle requests that you’re not allowed to fulfill? How do you maintain the customer’s image of the company even when you have to tell him or her no? A hiring manager will be interested to see how you can manage this delicate balance.
• Ability to troubleshoot: You need to be knowledgeable both about the product you’re dealing with and the internal software you’ll have to use to log complaints and track accounts. These skills are some of the most in-demand for today’s customer service representatives.
• Politeness: The future of a company’s business is in your hands. Show hiring managers that you can retain your polite and friendly composure even under pressure.

One way to write a highly-effective cover letter is to show your potential employer why you’re a good fit instead of just telling them. The weight behind your words can come in the form of numbers, anecdotes, facts and other evidence. Illustrating your worth in this way helps you utilize the psychological principle of belief-matching: the idea that people are more likely to respond positively to your message if they first believe you understand their problem. This principle takes on a double meaning in the world of customer service – you want to leave a hiring manager with the impression that you understand both the challenges facing their business and the challenges their customers face in relation to the company’s products or services.

Where to incorporate the empathetic approach

To maximize the effects of the belief-matching technique, begin incorporating it from the top of your writing, according to professional marketing expert Joanna Wiebe. Wiebe often uses this technique to drive online sales, but in this case, you are the product. 

An anecdote is one of the easiest ways to show that you’ve handled similar situations before. But as a customer service representative, you’ll probably have a lot to choose from. The best option is the one that you think your prospective employer is most likely to relate to. Again, it’s important to keep the story short, straightforward and relevant to ensure success.

As a customer service representative, your goal is to be the bridge. A company can’t survive without customers, yet it also can’t afford to give every disgruntled caller everything they want. Clear and concise anecdotes can effectively demonstrate your ability to protect company interests while making sure customers leave satisfied with their interaction. Whether it’s troubleshooting and technical support, account and billing issues or general questions, each company’s customer service needs are slightly different. Make the most of your cover letter by doing some research into your potential employer’s business and customer service model in order to focus on strategies that work for them.

Customer service cover letter common mistakes

There are a few common mistakes that other candidates applying to customer service positions are likely to make. Get ahead by avoiding these pitfalls:

• Generic letters: Hiring managers know when you’ve written a one-size-fits-all cover letter, changing only the greeting for each application. This might seem like a shortcut but it can seriously impact your chances of getting hired. Make sure to keep each letter relevant and tailored to the skills and experience needed for the job at hand.
• Overly formal or complex grammar: In customer service, your whole goal is to sound natural and approachable – so why should your cover letter be awkwardly formal and full of phrases you would never say in real life? Writing in your own unique tone of voice while remaining professional is a much better option. And don’t forget to proofread.
• Formatting errors: Before the hiring manager reads a word of your cover letter, they’ll be taking in the look and feel. Make sure the font is an appropriate style and size and that your colors or other design elements align with the feel of the company. Professional formatting tools can help.
• Issues with tone: In customer service, tone is everything. No one wants to hire a candidate who is arrogant and presumptive. Likewise, someone who is overly modest about their accomplishments is likely to go unnoticed. And you certainly don’t want to appear like you’re begging for a job out of desperation. The trick is to remain assertive in your passion and experience while expressing appreciation for a potential opportunity.

When do customers ask for help?

Research shows that customers’ preference for self-service is growing. When people need help with simple questions, they often turn to online FAQs or apps before picking up the phone. 

However, as the issues become more complicated, for example with billing and payment, people are much more likely to seek out human assistance. That means as customer service positions grow increasingly competitive, representatives are being asked to take on bigger challenges.

Key takeaways

• A great cover letter will be key to landing a job in this competitive field where customer service representatives are required to troubleshoot increasingly bigger problems.
• Tailoring your cover letter to each and every position you apply for is one of the most important ways to stand out from other applicants.
• Follow the tried-and-true framework to structure your cover letter in an aesthetically pleasing and highly readable format.
• Use the power of belief matching, especially at the beginning of your letter, to build empathy for the challenges of both the company and its customers.
• Use professional design tools to avoid common formatting mistakes and make sure your cover letter appears polished and professional.

Now it’s time to get out there and land your customer service position. Resume.io makes the process easy with our expertly-designed cover letter builder to help you craft the perfect cover letter in just minutes!

Free professionally designed templates

Customer service representative cover letter templates

The importance of a customer service cover letter

How to title your customer service cover letter.

This will let potential employers know that you’re serious about the customer service position and it will help them find your letter when searching through applications.

Customer service cover letter title examples

What to write in a customer service cover letter.

Then, in the second paragraph, describe your skills and experience in customer service. Be specific and include examples of times when you’ve gone above and beyond for customers.

What to include in a customer service cover letter

Customer service cover letter examples, title: [role] – [your name], title: [role] – [your name], [contact information], title: [your name] – [role], [contact information], title: customer service representative cover letter – [your name], title: cover letter for [role] – [your name], title: [your name] – cover letter, good practices for writing a customer service cover letter, frequently asked questions, what are some tips for writing a great customer service cover letter, how can i make my cover letter stand out, what is the most important thing to include in a customer service cover letter, what to avoid mentioning in your customer service cover letter, what if i don't have any customer service experience, should i include references in my customer service cover letter.

Email still remains one of the major customer service channels for a huge number of consumers. Check out our free customer service templates.

The article discusses the importance of email in sales and marketing with a potential return on investment of up to 4400%. Ready-made email templates for different occasions like sales introduction, prospect follow-up, loyalty programs, and customer birthday offer emails are featured. Reminder email templates for trial expiration, renewing subscription, and overdue payments are also discussed. Survey email templates, including tips for gaining customer feedback, and examples of bad email practices with tips for writing effective business emails are included as well.

Create attention-grabbing promotional emails with clear subject lines and compelling content. Use a mix of content types, personalize, and track success for effective campaigns.

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Customer Service Officer Cover Letter Template

Boost your chances of getting hired and pick up more ideas for your new cover letter with this highly instructive Customer Service Officer cover letter template. Make a copy of this cover letter example as it is or revise it in our online cover letter builder.

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Customer Service Officer Cover Letter Template (Full Text Version)

Nikola batur.

Dear Hiring Manager,

I am writing to express my interest in the Customer Service Officer position at Partas Partners, Inc. I am confident that my qualifications align with the requirements outlined in the job posting, and I believe that my additional skills and attributes would make me a valuable asset to your team.

In my previous role as a Customer Service Officer at Enterprise Community Partners, Inc., I honed my industry knowledge and gained valuable experience in various customer service functions. I played a key role in implementing new processes and procedures that resulted in a 14% increase in customer satisfaction. Additionally, I have a degree in Business Administration from Lancaster University and have been recognized for my academic excellence.

I am a native Croatian speaker with proficiency in English and German, and I possess strong communication and complaint-handling skills. I am highly motivated, with a strong work ethic and the ability to remain composed in high-pressure situations. I am eager to continue my professional growth within a company that values flexibility and personal development, and I believe that Partas Partners, Inc. offers the ideal environment for this.

I would welcome the opportunity to discuss how my skills and experiences align with the needs of your team. Thank you for considering my application. I look forward to hearing from you soon.

Nikola Batur

Milan Šaržík, CPRW

Milan’s work-life has been centered around job search for the past three years. He is a Certified Professional Résumé Writer (CPRW™) as well as an active member of the Professional Association of Résumé Writers & Careers Coaches (PARWCC™). Milan holds a record for creating the most career document samples for our help center – until today, he has written more than 500 resumes and cover letters for positions across various industries. On top of that, Milan has completed studies at multiple well-known institutions, including Harvard University, University of Glasgow, and Frankfurt School of Finance and Management.

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Customer Service Cover Letter Example

Show off your skills with an expertly prepared Customer Service cover letter that gets results. View our cover letter example below and writing guidelines to get a head start in writing the perfect introduction for a Customer Service role.

Customer Service Cover Letter

If you work in customer service, you are used to assisting others, but now the shoe is on the other foot.

You’re applying for a new job, and they want a cover letter.

The thought of this may or may not cause you to lose your nerves, in either case, it is always a good idea to be prepared.

First, you can use a resume template to make a stellar to write your resume, then comes the all-important introduction to your application, the cover letter.

How do you go about writing your cover letter?

If you write an unoriginal and generic cover letter, you may as well consider your application rejected before you even submit it.

So, the question is,  how can you write a cover letter  that is original and show off all your best qualities as a  customer service representative ?

Luckily, there is a tried and tested method that will help you stand out from the other applicants.

In this guide, you’ll learn how to:

• Write a cover letter if you have work experience
• Write a cover letter if you have no work experience
• Write your cover letter if you have an employment gap

It’s your turn to receive great service, let us assist you to  write a great cover letter  to win over any hiring manager.

Before attempting your own letter, it’s always best to see an example. Review the cover letter example below, as well as a resume example.

Hiring Manager’s name

Company name

Company address

Dear Mr/Ms. [Hiring Manager Name]

I would like to apply for the Customer Service role currently being offered by [Company] because I think I would be the ideal fit for the position. I am confident that my proven capacity to work with clients both over the phone and in-person and over 5 years of customer service experience could be of real benefit to [Company].

In my current job with [Current Company], I have excelled at providing friendly and constructive assistance to customers encountering issues with payments, late deliveries, and damaged purchases. I have also been able to help raise my department’s customer feedback approval rating by over 10% during the last 3 months and have responded to an average of 65 calls per day.

I will be delighted to bring this same ethos of excellence to the team at [Company]. If you have any questions to ask me about my experience and the role itself, I would be more than happy to discuss them during a face-to-face meeting.

Please, feel free to contact me between 4 – 6 PM on my personal phone number or at any time via my email address below. Thank you again for considering me for this position and I look forward to hearing from you soon.

Sincerely, Name

Address Phone number Email address

Samples are a wonderful tool, but also remember to use a  resume builder  if you want your resume and cover letter combo to get a hiring manager interested.

How to Write a Cover Letter for Customer Service with Experience

Every cover letter should show off your work experience and your qualifications, but having only that makes it the same as a resume.

It’s not only what you include in a cover letter, but  how you include  it as well.

You want to  demonstrate your motivation  to work for the company.

It’s also essential to also show  how you will be a valuable employee  thanks to your skills and experience.

If you don’t have a good  cover letter structure , there’s a good chance the hiring manager will reject your application.

So getting your customer service cover letter right is so important!

Let’s take a look at a good example and a poor example of  the beginning of a cover letter .

I am writing to submit my application for the customer service position. Along with this letter, I’ve included my resume. I have two years of experience and believe I’d be a great addition to your team .

Unfortunately, this example doesn’t say enough. The point it’s trying to make is clear, however,  it won’t excite any hiring manager .

Have a look at a much better example below.

After 5 years of providing excellent customer service at GHM International, the vacancy at X company jumped out at me and seems like the perfect opportunity to continue improving and applying my skills. I’ve wanted to work for X company for a long time and can maintain customer retention at a rate of 40% that I reached over the past two years.

This example demonstrates achievement, your experience, and your motivation to join a new company.

The  body of your letter  should state the skills you have and your motivation for working at the new company.

To  conclude your letter , ensure you review the company’s needs and how your experience and skills meet those needs.

Remember to  keep it personal  as well.

How to Write a Cover Letter with an Employment Gap

What if you’re looking for a new job after not working for a long period?

It isn’t always easy to find cover letter and  resume examples  for inspiration that include a gap in employment history.

With a  gap in your employment history , you may think you have no shot of landing the job.

However, that doesn’t necessarily need to be the case.

There are good reasons you or anyone else may not work for a certain amount of time.

There are plenty of positives that can be gained from taking time off, maybe because you studied a master’s degree, or  learned a new skill .

So what are some things you should include in your cover letter if you were out of work for an extended period?

• Choose honesty:  Don’t think a hiring manager won’t find out about your time off. If you don’t mention the reasons for your time off, they may come to the wrong conclusion. Briefly explain why you weren’t or couldn’t be working.
• Don’t worry about all of your off time:  If it’s a short amount of time, or it was a long time ago, you probably shouldn’t mention it.

When it comes time to interview, you should also  prepare your answers .

You will most likely be asked a question or  questions related to your time off .

However, remember to stick to the correct cover letter and  resume format  when creating your documents.

How to Write a Cover Letter for Customer Service With No Experience

Almost all quality job postings ask for it.

Experience. However, many of us don’t have much or any professional experience just yet.

If you see that on a job customer service posting,  don’t give up hope .

Even with no customer service experience, you can create a cover letter that shows  how your qualities match the vacancy  and that you are a fantastic fit for the available position.

So just how can you wow the hiring manager  without any experience ?

First, fully  understand what the company needs . Do a good job of analyzing what they are asking for in the job vacancy and what the goals of the company are.

Once you do that,  include your education and any internship experience  to demonstrate that you are a good fit.

In the body of your cover letter, make sure to provide  examples of your personality  and internship or freelancing experience.

Using that information,  relate your experience and attributes  to the:

• Needs of the company
• Valuable skills desired by the company

Some other applicants may have more experience than you, but you can  show you fill the company’s needs  and be a valuable employee.

When writing the motivation statement, you have the opportunity to convince the employer you’ll outwork the rest of the applicants.

Customer Service Cover Letter Tips and Advice

Customer Service jobs are often  highly competitive , so your Customer Service cover letter is going to need to do some heavy lifting. To stand out from the crowd, you’re going to need to give the recruiter confidence that you’re ready to succeed from the start.

First of all, demonstrate that you work well with customers.  Any numerical statistics  you can list will help you do that. These could include customer feedback ratings for your company or you personally (especially if you’ve helped achieve a significant improvement), the number of calls you took per day, or any other ideas that spring to mind.

Soft skills are key to getting the recruiter’s attention as much as  hard skills . Abilities like friendliness, creativity, and communication go a long way in this field.

To really make an impression on a recruiter for a Customer Service job, try to express breadth as well as depth in your skillset. If you can deal with customers successfully through a variety of different mediums such as by  phone, email, or in person , this can give you an edge over other candidates.

As always, don’t forget to  tailor your letter to the job description  being offered. Try to make sure that you appear to be the perfect fit for the employer to get the most responses.

Finally, don’t forget to check that your  spelling and grammar are immaculate . You’re going to be communicating with hundreds, if not thousands of people in your new job, and showing you can communicate clearly and correctly will really help your case.

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Customer Service Officer Cover Letter Example

A cover letter is a document of evidence that offers additional information about your expertise and experiences. The purpose of the Customer Service Officer Cover Letter is to set yourself up for the prospective job profile, demonstrate a focus on the attached resume, and showcase your interest in the organization.

The example of the Customer Service Officer Cover Letter Sample will help you draft a cover letter that encourages the employer to interview you. A Customer Service Officer acts as a bridge between a company and its customers. He is required to offer assistance on customer queries.

• Cover Letters
• Customer Service

What to Include in a Customer Service Officer Cover Letter?

Roles and responsibilities.

Following are the primary tasks taken care of by a Customer Service Officer:

• Address customer calls, and emails.
• Meeting customers when required.
• Maintain log customer interactions.
• Propose recommendations to improve customer service .
• Active participation in team bonding activities.
• Develop and maintain cordial relations with customers.

Education & Skills

Customer Service Officer Skills:

• Superior written and verbal communication to effectively interact with customers.
• Skilled at conflict management.
• Ability to manage customer personal information and call records.
• Exhibit a high degree of patience while interacting with difficult customers.

Customer Service Officer Educational Qualifications:

• GED (required).
• Graduation (preferred).
• 2 years of previous experience.
• Working knowledge of office equipment.

Customer Service Officer Cover Letter Example (Text Version)

Dear Mr./Ms.,

Upon discovering the available Customer Service Officer position, I am thrilled to express my interest in the same. As a dedicated and accomplished employee of ABC.co. Ltd I have experience of 2 years of facilitating outstanding customer interaction and maximizing company loyalty. I have enriched my career with value-added knowledge that can help me contribute to the betterment of the organization.

Following are my current KRAs :

• Improving customer response processes.
• Provide effective and timely resolution to escalations.
• Coordinating with multiple teams to drive productivity.
• Tactfully handling customer escalations.
• Commitment to provide top-notch customer assistance.

I have gathered immense knowledge in the customer service field to optimize the company’s operations and sales. I am hereby attaching my resume to showcase the synopsis of my educational background, apprenticeships, and current job role. I am hoping to have a further discussion on my capabilities to promote the customer service team of the organization.

Sincerely, [Your Name]

While drafting a cover letter for the desired job role, please ensure to compose it in a correct format with an intent to convince the recruiter that you’re the best match for the job.

Compose a well-tailored career objective based on the experiences and qualifications mentioned in the job description. It will communicate the benefits you can bring to the company in a succinct manner. You can refer to our Customer Service Officer Resume Sample to draw out your career objective.

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