strengthen problem solving skills

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Problem Solving

How to Improve Problem Solving Skills

Last Updated: July 24, 2024 Fact Checked

This article was co-authored by Erin Conlon, PCC, JD . Erin Conlon is an Executive Life Coach, the Founder of Erin Conlon Coaching, and the host of the podcast "This is Not Advice." She specializes in aiding leaders and executives to thrive in their career and personal lives. In addition to her private coaching practice, she teaches and trains coaches and develops and revises training materials to be more diverse, equitable, and inclusive. She holds a BA in Communications and History and a JD from The University of Michigan. Erin is a Professional Certified Coach with The International Coaching Federation. There are 11 references cited in this article, which can be found at the bottom of the page. This article has been fact-checked, ensuring the accuracy of any cited facts and confirming the authority of its sources. This article has been viewed 240,220 times.

The ability to solve problems applies to more than just mathematics homework. Analytical thinking and problem-solving skills are a part of many jobs, ranging from accounting and computer programming to detective work and even creative occupations like art, acting, and writing. While individual problems vary, there are certain general approaches to problem-solving like the one first proposed by mathematician George Polya in 1945. By following his principles of understanding the problem, devising a plan, carrying out the plan, and looking back, you can improve your problem-solving and tackle any issue systematically.

Define the problem clearly.

This is an outwardly simple but vital step.

Try to formulate questions. Say that as a student you have very little money and want to find an effective solution. What is at issue? Is it one of income – are you not making enough money? Is it one of over-spending? Or perhaps you have run into unexpected expenses or your financial situation has changed?

State your objective.

This is another means to reach the nature of the problem.

Say that your problem is still money. What is your goal? Perhaps you never have enough to go out on the weekend and have fun at the movies or a club. You decide that your goal is to have more spending cash. Good! With a clear goal, you have better defined the problem.

Gather information systematically.

Gathering facts helps you get a clear picture of your problem and goal.

To solve your money shortage, for example, you would want to get as detailed a picture of your financial situation as possible. Collect data through your latest bank statements and to talk to a bank teller. Track your earnings and spending habits in a notebook, and then create a spreadsheet or chart to show your income alongside your expenditures.

Analyze information.

Looking for links and relationships in your data can help you better understand your situation.

Say you have now collected all your bank statements. Look at them. When, how, and from where is your money coming? Where, when, and how are you spending it? What is the overall pattern of your finances? Do you have a net surplus or deficit? Are there any unexplained items?

Generate possible solutions.

This is a great time to consider all of your options.

Your problem is a lack of money. Your goal is to have more spending cash. What are your options? Without evaluating them, come up with possible options. Perhaps you can acquire more money by getting a part-time job or by taking out a student loan. On the other hand, you might try to save by cutting your spending or by lowering other costs.
Divide and conquer. Break the problem into smaller problems and brainstorm solutions for them separately, one by one.
Use analogies and similarities. Try to find a resemblance with a previously solved or common problem. If you can find commonalities between your situation and one you've dealt with before, you may be able to adapt some of the solutions for use now.

Evaluate the solutions and choose.

A thorough analysis helps you make the best possible choice.

How can you raise money? Look at expenditures – you aren’t spending much outside of basic needs like tuition, food, and housing. Can you cut costs in other ways like finding a roommate to split rent? Can you afford to take a student loan just to have fun on the weekend? Can you spare time from your studies to work part-time?
Each solution will produce its own set of circumstances that need evaluation. Run projections. Your money problem will require you to draw up budgets. But it will also take personal consideration. For example, can you cut back on basic things like food or housing? Are you willing to prioritize money over school or to take on debt?

Implement a solution.

This gives you a chance to see how effective your solution really is.

You decide to cut costs, because you were unwilling to take on debt, to divert time away from school, or to live with a roommate. You draw up a detailed budget, cutting a few dollars here and there, and commit to a month-long trial.

Review and evaluate the outcome.

Ask yourself if the solution is working, or if it needs to be adjusted.

The results of your trial are mixed. On one hand, you have saved enough during the month for fun weekend activities. But there are new problems. You find that you must choose between spending cash and buying basics like food. You also need a new pair of shoes but can’t afford it, according to your budget. You may need to a different solution.

Adjust if necessary.

It’s okay if your first solution doesn’t work out.

After a month, you decide to abandon your first budget and to look for part-time work. You find a work-study job on campus. Making a new budget, you now have extra money without taking too much time away from your studies. You may have an effective solution.

Do regular mental exercises.

Like a muscle in your body, you will need to work on problem solving regularly.

Word games work great. In a game like “Split Words,” for example, you have to match word fragments to form words under a given theme like “philosophy.” In the game, “Tower of Babel,” you will need to memorize and then match words in a foreign language to the proper picture.
Mathematical games will also put your problem solving to the test. Whether it be number or word problems, you will have to activate the parts of your brain that analyze information. For instance: “James is half as old now as he will be when he is 60 years older than he was six years before he was half as old as he is now. How old will James be when his age is twice what it was 10 years after he was half his current age?”

Play video games.

New research shows that playing video games can improve parts of your thinking.

Play something that will force you to think strategically or analytically. Try a puzzle game like Tetris. Or, perhaps you would rather prefer a role-playing or strategy game. In that case, something like “Civilization” or “Sim-City” might suit you better.

Take up a hobby.

A hobby is another way that you can continue to improve your problem solving skills.

Web design, software programming, jigsaw puzzles, Sudoku, and chess are also hobbies that will force you to think strategically and systematically. Any of these will help you improve your overall problem solving.

Expert Q&A

↑ https://www.healthywa.wa.gov.au/Articles/N_R/Problem-solving
↑ https://asq.org/quality-resources/problem-solving
↑ https://ctb.ku.edu/en/table-of-contents/evaluate/evaluate-community-interventions/collect-analyze-data/main
↑ https://www.mindtools.com/pages/article/newCT_96.htm
↑ https://www.skillsyouneed.com/ips/problem-solving.html
↑ Erin Conlon, PCC, JD. Executive Life Coach. Expert Interview. 31 August 2021.
↑ https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5930973/
↑ https://www.theguardian.com/lifeandstyle/2018/oct/13/mental-exercises-to-keep-your-brain-sharp
↑ https://www.apa.org/monitor/2014/02/video-game
↑ https://www.nature.com/articles/d41586-018-05449-7

About This Article

To improve your problem-solving skills, start by clearly defining the problem and your objective or goal. Next, gather as much information as you can about the problem and organize the data by rewording, condensing, or summarizing it. Then, analyze the information you've gathered, looking for important links, patterns, and relationships in the data. Finally, brainstorm possible solutions, evaluate the solutions, and choose one to implement. For tips on implementing solutions successfully, read on! Did this summary help you? Yes No

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Brain Health

Strategies to Improve Your Problem-Solving Skills

How to Improve Your Problem-Solving Skills | BrainMD

Got problems? We all do.

They’re something we encounter daily, both at work and at home. Tackling problems and finding solutions are useful skills that are in high demand.

At a basic level, there are three steps to solving any problem:

Define the problem
Generate ideas for solutions
Implement solutions

You might be tempted to think that the first step is unnecessary. After all, that’s why you’re here in the first place, to solve a problem. However, defining the problem is arguably the most important step in problem-solving.

Albert Einstein is famously quoted as saying, “If I had an hour to solve a problem I’d spend 55 minutes thinking about the problem and 5 minutes thinking about solutions.”

When you can spend more time defining the real problem, and not just a symptom, it will be easier to find a lasting solution.

How to better define the problem:

Ask “why” questions
Talk it through with others
Write down the problem in words
Use graphs or flow charts

Now that we’ve talked about the steps of solving a problem and how to better define it, let’s dig into some strategies to help your brain perform at its best for solving problems.

“Thanks to a process called neuroplasticity, your brain is continually reorganizing itself by forming new neural connections throughout your life, which gives you the power to make your brain better.” – Daniel G. Amen, MD

Neuroplasticity enables your brain to continue to learn and grow throughout your life. Like your muscles, your brain needs exercise to become stronger. Becoming a life-long learner will not only strengthen your brain, but also sharpen your memory, boost confidence, and bring new knowledge and skills into your life.

3 Ways to Improve Your Problem-Solving Skills

Want to be a better problem-solver? Here's 3 Ways on How to Improve Your Problem-Solving Skills | BrainMD

1. Regularly Engage in Brain Boosting Activities

There are a number of easy and fun ways to strengthen your brain. Adding one or more of these activities into your daily routines can help boost your brain and result in better problem-solving abilities.

Work on a jigsaw puzzle – Puzzles can be done on your own, or as a social activity. Putting together a puzzle requires concentration and spatial awareness, activating multiple parts of the brain and improving short-term memory.
Play a musical instrument – Research has shown that learning to play an instrument can improve neuroplasticity and help improve your memory. Playing music engages multiple regions of the brain, providing numerous benefits. Maybe it’s been a while since you last played, or maybe you’ve never learned an instrument. Either way, it’s never too late to tap into your musical side and begin making music.
Try a new hobby – Remember the “use it or lose it” concept when it comes to the brain. It’s recommended to never stop learning new things. Challenge yourself, no matter your age! Trying new hobbies is a great mental exercise to sharpen your brain. You also may find a new activity that brings more joy to your life.
Meditate – The practice of meditation has been around for thousands of years as a tool for reducing stress, clearing your mind, promoting relaxation, and improving focus. Meditation is a powerful tool that can boost your brain anytime, anywhere.
Play brain games – Chess, crossword puzzles, and sudoku all fall under this category. Brain games are an easy and fun way to improve concentration and strengthen memory. The best part is that they only take a few minutes to play and offer a nice break during the day.
Read a book with a book club – Reading a book offers many benefits, including stimulating different areas of your brain to process and analyze information. When you participate in a reading group , your brain will need to remember information for later recall. This information recall is highly beneficial to protecting short-term memory. Book clubs also can provide a fun and supportive social network.

2. Spend time NOT looking for the solution

This is counterintuitive, but it’s an important strategy to use when working on a problem. Allow yourself some downtime after defining the problem.

Let your subconscious do some work. Setting a task aside for a time can actually improve your efforts later. When you return to the problem at hand, you’ll likely have a fresh perspective.

What should you do while giving your brain a break from active problem-solving? Enjoy a hobby, get some rest, or move your body with a walk or other form of exercise.

3. Practice healthy habits

You guessed it, those healthy habits that affect so many areas of your life are also tied to a healthy brain. Exercise, a healthy diet, and quality sleep can all help your brain function better and improve your problem-solving skills overall.

Exercise – Moving your body increases blood flow to the brain, which can improve your ability to think critically, clearly, and creatively. Additionally, physical activity is a known way to reduce stress and anxiousness. Research has shown creativity and problem-solving to be negatively affected by stress. Using exercise to combat stress can improve your ability to find solutions with a clear mind. By exercising regularly, your overall physical, emotional, and brain health may be positively impacted.
Healthy Diet – Dr. Daniel Amen teaches that one of the secrets to a healthy brain is to focus on detoxification in your diet. This includes avoiding alcohol, drinking plenty of water, and consuming detoxifying vegetables . Some good vegetables to incorporate into your diet would be lettuce, spinach, kale, broccoli, and asparagus. You also may try increasing your protein intake for a healthy brain, or try adding in turmeric , which can increase neuroplasticity.
Quality Sleep – Finally, don’t forget about the impact quality sleep, or the lack of it, can have on your brain function and problem-solving abilities. Getting a good night’s rest gives your brain time to recharge and that necessary downtime of not actively thinking about the problems needing solving. While you sleep, your subconscious has a chance to do some work for you!

When you engage in brain-boosting activities, take some downtime, and practice healthy habits you’ll be better prepared for the problems in your days. And, next time you’re faced with the inevitable problems that come with life and work, you can address them with more clarity and confidence.

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How to improve your problem solving skills and build effective problem solving strategies

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Problem solving strategies

What skills do i need to be an effective problem solver, how can i improve my problem solving skills.

Problem solving strategies are methods of approaching and facilitating the process of problem-solving with a set of techniques , actions, and processes. Different strategies are more effective if you are trying to solve broad problems such as achieving higher growth versus more focused problems like, how do we improve our customer onboarding process?

Broadly, the problem solving steps outlined above should be included in any problem solving strategy though choosing where to focus your time and what approaches should be taken is where they begin to differ. You might find that some strategies ask for the problem identification to be done prior to the session or that everything happens in the course of a one day workshop.

The key similarity is that all good problem solving strategies are structured and designed. Four hours of open discussion is never going to be as productive as a four-hour workshop designed to lead a group through a problem solving process.

Good problem solving strategies are tailored to the team, organization and problem you will be attempting to solve. Here are some example problem solving strategies you can learn from or use to get started.

Use a workshop to lead a team through a group process

Often, the first step to solving problems or organizational challenges is bringing a group together effectively. Most teams have the tools, knowledge, and expertise necessary to solve their challenges – they just need some guidance in how to use leverage those skills and a structure and format that allows people to focus their energies.

Facilitated workshops are one of the most effective ways of solving problems of any scale. By designing and planning your workshop carefully, you can tailor the approach and scope to best fit the needs of your team and organization.

Problem solving workshop

Creating a bespoke, tailored process
Tackling problems of any size
Building in-house workshop ability and encouraging their use

Workshops are an effective strategy for solving problems. By using tried and test facilitation techniques and methods, you can design and deliver a workshop that is perfectly suited to the unique variables of your organization. You may only have the capacity for a half-day workshop and so need a problem solving process to match.

By using our session planner tool and importing methods from our library of 700+ facilitation techniques, you can create the right problem solving workshop for your team. It might be that you want to encourage creative thinking or look at things from a new angle to unblock your groups approach to problem solving. By tailoring your workshop design to the purpose, you can help ensure great results.

One of the main benefits of a workshop is the structured approach to problem solving. Not only does this mean that the workshop itself will be successful, but many of the methods and techniques will help your team improve their working processes outside of the workshop.

We believe that workshops are one of the best tools you can use to improve the way your team works together. Start with a problem solving workshop and then see what team building, culture or design workshops can do for your organization!

Run a design sprint

Great for:

aligning large, multi-discipline teams
quickly designing and testing solutions
tackling large, complex organizational challenges and breaking them down into smaller tasks

By using design thinking principles and methods, a design sprint is a great way of identifying, prioritizing and prototyping solutions to long term challenges that can help solve major organizational problems with quick action and measurable results.

Some familiarity with design thinking is useful, though not integral, and this strategy can really help a team align if there is some discussion around which problems should be approached first.

The stage-based structure of the design sprint is also very useful for teams new to design thinking. The inspiration phase, where you look to competitors that have solved your problem, and the rapid prototyping and testing phases are great for introducing new concepts that will benefit a team in all their future work.

It can be common for teams to look inward for solutions and so looking to the market for solutions you can iterate on can be very productive. Instilling an agile prototyping and testing mindset can also be great when helping teams move forwards – generating and testing solutions quickly can help save time in the long run and is also pretty exciting!

Break problems down into smaller issues

Organizational challenges and problems are often complicated and large scale in nature. Sometimes, trying to resolve such an issue in one swoop is simply unachievable or overwhelming. Try breaking down such problems into smaller issues that you can work on step by step. You may not be able to solve the problem of churning customers off the bat, but you can work with your team to identify smaller effort but high impact elements and work on those first.

This problem solving strategy can help a team generate momentum, prioritize and get some easy wins. It’s also a great strategy to employ with teams who are just beginning to learn how to approach the problem solving process. If you want some insight into a way to employ this strategy, we recommend looking at our design sprint template below!

Use guiding frameworks or try new methodologies

Some problems are best solved by introducing a major shift in perspective or by using new methodologies that encourage your team to think differently.

Props and tools such as Methodkit , which uses a card-based toolkit for facilitation, or Lego Serious Play can be great ways to engage your team and find an inclusive, democratic problem solving strategy. Remember that play and creativity are great tools for achieving change and whatever the challenge, engaging your participants can be very effective where other strategies may have failed.

LEGO Serious Play

Improving core problem solving skills
Thinking outside of the box
Encouraging creative solutions

LEGO Serious Play is a problem solving methodology designed to get participants thinking differently by using 3D models and kinesthetic learning styles. By physically building LEGO models based on questions and exercises, participants are encouraged to think outside of the box and create their own responses.

Collaborate LEGO Serious Play exercises are also used to encourage communication and build problem solving skills in a group. By using this problem solving process, you can often help different kinds of learners and personality types contribute and unblock organizational problems with creative thinking.

Problem solving strategies like LEGO Serious Play are super effective at helping a team solve more skills-based problems such as communication between teams or a lack of creative thinking. Some problems are not suited to LEGO Serious Play and require a different problem solving strategy.

Card Decks and Method Kits

New facilitators or non-facilitators
Approaching difficult subjects with a simple, creative framework
Engaging those with varied learning styles

Card decks and method kids are great tools for those new to facilitation or for whom facilitation is not the primary role. Card decks such as the emotional culture deck can be used for complete workshops and in many cases, can be used right out of the box. Methodkit has a variety of kits designed for scenarios ranging from personal development through to personas and global challenges so you can find the right deck for your particular needs.

Having an easy to use framework that encourages creativity or a new approach can take some of the friction or planning difficulties out of the workshop process and energize a team in any setting. Simplicity is the key with these methods. By ensuring everyone on your team can get involved and engage with the process as quickly as possible can really contribute to the success of your problem solving strategy.

Source external advice

Looking to peers, experts and external facilitators can be a great way of approaching the problem solving process. Your team may not have the necessary expertise, insights of experience to tackle some issues, or you might simply benefit from a fresh perspective. Some problems may require bringing together an entire team, and coaching managers or team members individually might be the right approach. Remember that not all problems are best resolved in the same manner.

If you’re a solo entrepreneur, peer groups, coaches and mentors can also be invaluable at not only solving specific business problems, but in providing a support network for resolving future challenges. One great approach is to join a Mastermind Group and link up with like-minded individuals and all grow together. Remember that however you approach the sourcing of external advice, do so thoughtfully, respectfully and honestly. Reciprocate where you can and prepare to be surprised by just how kind and helpful your peers can be!

Mastermind Group

Solo entrepreneurs or small teams with low capacity
Peer learning and gaining outside expertise
Getting multiple external points of view quickly

Problem solving in large organizations with lots of skilled team members is one thing, but how about if you work for yourself or in a very small team without the capacity to get the most from a design sprint or LEGO Serious Play session?

A mastermind group – sometimes known as a peer advisory board – is where a group of people come together to support one another in their own goals, challenges, and businesses. Each participant comes to the group with their own purpose and the other members of the group will help them create solutions, brainstorm ideas, and support one another.

Mastermind groups are very effective in creating an energized, supportive atmosphere that can deliver meaningful results. Learning from peers from outside of your organization or industry can really help unlock new ways of thinking and drive growth. Access to the experience and skills of your peers can be invaluable in helping fill the gaps in your own ability, particularly in young companies.

A mastermind group is a great solution for solo entrepreneurs, small teams, or for organizations that feel that external expertise or fresh perspectives will be beneficial for them. It is worth noting that Mastermind groups are often only as good as the participants and what they can bring to the group. Participants need to be committed, engaged and understand how to work in this context.

Coaching and mentoring

Focused learning and development
Filling skills gaps
Working on a range of challenges over time

Receiving advice from a business coach or building a mentor/mentee relationship can be an effective way of resolving certain challenges. The one-to-one format of most coaching and mentor relationships can really help solve the challenges those individuals are having and benefit the organization as a result.

A great mentor can be invaluable when it comes to spotting potential problems before they arise and coming to understand a mentee very well has a host of other business benefits. You might run an internal mentorship program to help develop your team’s problem solving skills and strategies or as part of a large learning and development program. External coaches can also be an important part of your problem solving strategy, filling skills gaps for your management team or helping with specific business issues.

Now we’ve explored the problem solving process and the steps you will want to go through in order to have an effective session, let’s look at the skills you and your team need to be more effective problem solvers.

Problem solving skills are highly sought after, whatever industry or team you work in. Organizations are keen to employ people who are able to approach problems thoughtfully and find strong, realistic solutions. Whether you are a facilitator , a team leader or a developer, being an effective problem solver is a skill you’ll want to develop.

Problem solving skills form a whole suite of techniques and approaches that an individual uses to not only identify problems but to discuss them productively before then developing appropriate solutions.

Here are some of the most important problem solving skills everyone from executives to junior staff members should learn. We’ve also included an activity or exercise from the SessionLab library that can help you and your team develop that skill.

If you’re running a workshop or training session to try and improve problem solving skills in your team, try using these methods to supercharge your process!

Active listening

Active listening is one of the most important skills anyone who works with people can possess. In short, active listening is a technique used to not only better understand what is being said by an individual, but also to be more aware of the underlying message the speaker is trying to convey. When it comes to problem solving, active listening is integral for understanding the position of every participant and to clarify the challenges, ideas and solutions they bring to the table.

Some active listening skills include:

Paying complete attention to the speaker.
Removing distractions.
Avoid interruption.
Taking the time to fully understand before preparing a rebuttal.
Responding respectfully and appropriately.
Demonstrate attentiveness and positivity with an open posture, making eye contact with the speaker, smiling and nodding if appropriate. Show that you are listening and encourage them to continue.
Be aware of and respectful of feelings. Judge the situation and respond appropriately. You can disagree without being disrespectful.
Observe body language.
Paraphrase what was said in your own words, either mentally or verbally.
Remain neutral.
Reflect and take a moment before responding.
Ask deeper questions based on what is said and clarify points where necessary.

Active Listening #hyperisland #skills #active listening #remote-friendly This activity supports participants to reflect on a question and generate their own solutions using simple principles of active listening and peer coaching. It’s an excellent introduction to active listening but can also be used with groups that are already familiar with it. Participants work in groups of three and take turns being: “the subject”, the listener, and the observer.

Analytical skills

All problem solving models require strong analytical skills, particularly during the beginning of the process and when it comes to analyzing how solutions have performed.

Analytical skills are primarily focused on performing an effective analysis by collecting, studying and parsing data related to a problem or opportunity.

It often involves spotting patterns, being able to see things from different perspectives and using observable facts and data to make suggestions or produce insight.

Analytical skills are also important at every stage of the problem solving process and by having these skills, you can ensure that any ideas or solutions you create or backed up analytically and have been sufficiently thought out.

Nine Whys #innovation #issue analysis #liberating structures With breathtaking simplicity, you can rapidly clarify for individuals and a group what is essentially important in their work. You can quickly reveal when a compelling purpose is missing in a gathering and avoid moving forward without clarity. When a group discovers an unambiguous shared purpose, more freedom and more responsibility are unleashed. You have laid the foundation for spreading and scaling innovations with fidelity.

Collaboration

Trying to solve problems on your own is difficult. Being able to collaborate effectively, with a free exchange of ideas, to delegate and be a productive member of a team is hugely important to all problem solving strategies.

Remember that whatever your role, collaboration is integral, and in a problem solving process, you are all working together to find the best solution for everyone.

Marshmallow challenge with debriefing #teamwork #team #leadership #collaboration In eighteen minutes, teams must build the tallest free-standing structure out of 20 sticks of spaghetti, one yard of tape, one yard of string, and one marshmallow. The marshmallow needs to be on top. The Marshmallow Challenge was developed by Tom Wujec, who has done the activity with hundreds of groups around the world. Visit the Marshmallow Challenge website for more information. This version has an extra debriefing question added with sample questions focusing on roles within the team.

Communication

Being an effective communicator means being empathetic, clear and succinct, asking the right questions, and demonstrating active listening skills throughout any discussion or meeting.

In a problem solving setting, you need to communicate well in order to progress through each stage of the process effectively. As a team leader, it may also fall to you to facilitate communication between parties who may not see eye to eye. Effective communication also means helping others to express themselves and be heard in a group.

Bus Trip #feedback #communication #appreciation #closing #thiagi #team This is one of my favourite feedback games. I use Bus Trip at the end of a training session or a meeting, and I use it all the time. The game creates a massive amount of energy with lots of smiles, laughs, and sometimes even a teardrop or two.

Creative problem solving skills can be some of the best tools in your arsenal. Thinking creatively, being able to generate lots of ideas and come up with out of the box solutions is useful at every step of the process.

The kinds of problems you will likely discuss in a problem solving workshop are often difficult to solve, and by approaching things in a fresh, creative manner, you can often create more innovative solutions.

Having practical creative skills is also a boon when it comes to problem solving. If you can help create quality design sketches and prototypes in record time, it can help bring a team to alignment more quickly or provide a base for further iteration.

The paper clip method #sharing #creativity #warm up #idea generation #brainstorming The power of brainstorming. A training for project leaders, creativity training, and to catalyse getting new solutions.

Critical thinking

Critical thinking is one of the fundamental problem solving skills you’ll want to develop when working on developing solutions. Critical thinking is the ability to analyze, rationalize and evaluate while being aware of personal bias, outlying factors and remaining open-minded.

Defining and analyzing problems without deploying critical thinking skills can mean you and your team go down the wrong path. Developing solutions to complex issues requires critical thinking too – ensuring your team considers all possibilities and rationally evaluating them.

Agreement-Certainty Matrix #issue analysis #liberating structures #problem solving You can help individuals or groups avoid the frequent mistake of trying to solve a problem with methods that are not adapted to the nature of their challenge. The combination of two questions makes it possible to easily sort challenges into four categories: simple, complicated, complex , and chaotic . A problem is simple when it can be solved reliably with practices that are easy to duplicate. It is complicated when experts are required to devise a sophisticated solution that will yield the desired results predictably. A problem is complex when there are several valid ways to proceed but outcomes are not predictable in detail. Chaotic is when the context is too turbulent to identify a path forward. A loose analogy may be used to describe these differences: simple is like following a recipe, complicated like sending a rocket to the moon, complex like raising a child, and chaotic is like the game “Pin the Tail on the Donkey.” The Liberating Structures Matching Matrix in Chapter 5 can be used as the first step to clarify the nature of a challenge and avoid the mismatches between problems and solutions that are frequently at the root of chronic, recurring problems.

Data analysis

Though it shares lots of space with general analytical skills, data analysis skills are something you want to cultivate in their own right in order to be an effective problem solver.

Being good at data analysis doesn’t just mean being able to find insights from data, but also selecting the appropriate data for a given issue, interpreting it effectively and knowing how to model and present that data. Depending on the problem at hand, it might also include a working knowledge of specific data analysis tools and procedures.

Having a solid grasp of data analysis techniques is useful if you’re leading a problem solving workshop but if you’re not an expert, don’t worry. Bring people into the group who has this skill set and help your team be more effective as a result.

Decision making

All problems need a solution and all solutions require that someone make the decision to implement them. Without strong decision making skills, teams can become bogged down in discussion and less effective as a result.

Making decisions is a key part of the problem solving process. It’s important to remember that decision making is not restricted to the leadership team. Every staff member makes decisions every day and developing these skills ensures that your team is able to solve problems at any scale. Remember that making decisions does not mean leaping to the first solution but weighing up the options and coming to an informed, well thought out solution to any given problem that works for the whole team.

Lightning Decision Jam (LDJ) #action #decision making #problem solving #issue analysis #innovation #design #remote-friendly The problem with anything that requires creative thinking is that it’s easy to get lost—lose focus and fall into the trap of having useless, open-ended, unstructured discussions. Here’s the most effective solution I’ve found: Replace all open, unstructured discussion with a clear process. What to use this exercise for: Anything which requires a group of people to make decisions, solve problems or discuss challenges. It’s always good to frame an LDJ session with a broad topic, here are some examples: The conversion flow of our checkout Our internal design process How we organise events Keeping up with our competition Improving sales flow

Dependability

Most complex organizational problems require multiple people to be involved in delivering the solution. Ensuring that the team and organization can depend on you to take the necessary actions and communicate where necessary is key to ensuring problems are solved effectively.

Being dependable also means working to deadlines and to brief. It is often a matter of creating trust in a team so that everyone can depend on one another to complete the agreed actions in the agreed time frame so that the team can move forward together. Being undependable can create problems of friction and can limit the effectiveness of your solutions so be sure to bear this in mind throughout a project.

Team Purpose & Culture #team #hyperisland #culture #remote-friendly This is an essential process designed to help teams define their purpose (why they exist) and their culture (how they work together to achieve that purpose). Defining these two things will help any team to be more focused and aligned. With support of tangible examples from other companies, the team members work as individuals and a group to codify the way they work together. The goal is a visual manifestation of both the purpose and culture that can be put up in the team’s work space.

Emotional intelligence

Emotional intelligence is an important skill for any successful team member, whether communicating internally or with clients or users. In the problem solving process, emotional intelligence means being attuned to how people are feeling and thinking, communicating effectively and being self-aware of what you bring to a room.

There are often differences of opinion when working through problem solving processes, and it can be easy to let things become impassioned or combative. Developing your emotional intelligence means being empathetic to your colleagues and managing your own emotions throughout the problem and solution process. Be kind, be thoughtful and put your points across care and attention.

Being emotionally intelligent is a skill for life and by deploying it at work, you can not only work efficiently but empathetically. Check out the emotional culture workshop template for more!

Facilitation

As we’ve clarified in our facilitation skills post, facilitation is the art of leading people through processes towards agreed-upon objectives in a manner that encourages participation, ownership, and creativity by all those involved. While facilitation is a set of interrelated skills in itself, the broad definition of facilitation can be invaluable when it comes to problem solving. Leading a team through a problem solving process is made more effective if you improve and utilize facilitation skills – whether you’re a manager, team leader or external stakeholder.

The Six Thinking Hats #creative thinking #meeting facilitation #problem solving #issue resolution #idea generation #conflict resolution The Six Thinking Hats are used by individuals and groups to separate out conflicting styles of thinking. They enable and encourage a group of people to think constructively together in exploring and implementing change, rather than using argument to fight over who is right and who is wrong.

Flexibility

Being flexible is a vital skill when it comes to problem solving. This does not mean immediately bowing to pressure or changing your opinion quickly: instead, being flexible is all about seeing things from new perspectives, receiving new information and factoring it into your thought process.

Flexibility is also important when it comes to rolling out solutions. It might be that other organizational projects have greater priority or require the same resources as your chosen solution. Being flexible means understanding needs and challenges across the team and being open to shifting or arranging your own schedule as necessary. Again, this does not mean immediately making way for other projects. It’s about articulating your own needs, understanding the needs of others and being able to come to a meaningful compromise.

The Creativity Dice #creativity #problem solving #thiagi #issue analysis Too much linear thinking is hazardous to creative problem solving. To be creative, you should approach the problem (or the opportunity) from different points of view. You should leave a thought hanging in mid-air and move to another. This skipping around prevents premature closure and lets your brain incubate one line of thought while you consciously pursue another.

Working in any group can lead to unconscious elements of groupthink or situations in which you may not wish to be entirely honest. Disagreeing with the opinions of the executive team or wishing to save the feelings of a coworker can be tricky to navigate, but being honest is absolutely vital when to comes to developing effective solutions and ensuring your voice is heard.

Remember that being honest does not mean being brutally candid. You can deliver your honest feedback and opinions thoughtfully and without creating friction by using other skills such as emotional intelligence.

Explore your Values #hyperisland #skills #values #remote-friendly Your Values is an exercise for participants to explore what their most important values are. It’s done in an intuitive and rapid way to encourage participants to follow their intuitive feeling rather than over-thinking and finding the “correct” values. It is a good exercise to use to initiate reflection and dialogue around personal values.

Initiative

The problem solving process is multi-faceted and requires different approaches at certain points of the process. Taking initiative to bring problems to the attention of the team, collect data or lead the solution creating process is always valuable. You might even roadtest your own small scale solutions or brainstorm before a session. Taking initiative is particularly effective if you have good deal of knowledge in that area or have ownership of a particular project and want to get things kickstarted.

That said, be sure to remember to honor the process and work in service of the team. If you are asked to own one part of the problem solving process and you don’t complete that task because your initiative leads you to work on something else, that’s not an effective method of solving business challenges.

15% Solutions #action #liberating structures #remote-friendly You can reveal the actions, however small, that everyone can do immediately. At a minimum, these will create momentum, and that may make a BIG difference. 15% Solutions show that there is no reason to wait around, feel powerless, or fearful. They help people pick it up a level. They get individuals and the group to focus on what is within their discretion instead of what they cannot change. With a very simple question, you can flip the conversation to what can be done and find solutions to big problems that are often distributed widely in places not known in advance. Shifting a few grains of sand may trigger a landslide and change the whole landscape.

Impartiality

A particularly useful problem solving skill for product owners or managers is the ability to remain impartial throughout much of the process. In practice, this means treating all points of view and ideas brought forward in a meeting equally and ensuring that your own areas of interest or ownership are not favored over others.

There may be a stage in the process where a decision maker has to weigh the cost and ROI of possible solutions against the company roadmap though even then, ensuring that the decision made is based on merit and not personal opinion.

Empathy map #frame insights #create #design #issue analysis An empathy map is a tool to help a design team to empathize with the people they are designing for. You can make an empathy map for a group of people or for a persona. To be used after doing personas when more insights are needed.

Being a good leader means getting a team aligned, energized and focused around a common goal. In the problem solving process, strong leadership helps ensure that the process is efficient, that any conflicts are resolved and that a team is managed in the direction of success.

It’s common for managers or executives to assume this role in a problem solving workshop, though it’s important that the leader maintains impartiality and does not bulldoze the group in a particular direction. Remember that good leadership means working in service of the purpose and team and ensuring the workshop is a safe space for employees of any level to contribute. Take a look at our leadership games and activities post for more exercises and methods to help improve leadership in your organization.

Leadership Pizza #leadership #team #remote-friendly This leadership development activity offers a self-assessment framework for people to first identify what skills, attributes and attitudes they find important for effective leadership, and then assess their own development and initiate goal setting.

In the context of problem solving, mediation is important in keeping a team engaged, happy and free of conflict. When leading or facilitating a problem solving workshop, you are likely to run into differences of opinion. Depending on the nature of the problem, certain issues may be brought up that are emotive in nature.

Being an effective mediator means helping those people on either side of such a divide are heard, listen to one another and encouraged to find common ground and a resolution. Mediating skills are useful for leaders and managers in many situations and the problem solving process is no different.

Conflict Responses #hyperisland #team #issue resolution A workshop for a team to reflect on past conflicts, and use them to generate guidelines for effective conflict handling. The workshop uses the Thomas-Killman model of conflict responses to frame a reflective discussion. Use it to open up a discussion around conflict with a team.

Planning

Solving organizational problems is much more effective when following a process or problem solving model. Planning skills are vital in order to structure, deliver and follow-through on a problem solving workshop and ensure your solutions are intelligently deployed.

Planning skills include the ability to organize tasks and a team, plan and design the process and take into account any potential challenges. Taking the time to plan carefully can save time and frustration later in the process and is valuable for ensuring a team is positioned for success.

3 Action Steps #hyperisland #action #remote-friendly This is a small-scale strategic planning session that helps groups and individuals to take action toward a desired change. It is often used at the end of a workshop or programme. The group discusses and agrees on a vision, then creates some action steps that will lead them towards that vision. The scope of the challenge is also defined, through discussion of the helpful and harmful factors influencing the group.

Prioritization

As organisations grow, the scale and variation of problems they face multiplies. Your team or is likely to face numerous challenges in different areas and so having the skills to analyze and prioritize becomes very important, particularly for those in leadership roles.

A thorough problem solving process is likely to deliver multiple solutions and you may have several different problems you wish to solve simultaneously. Prioritization is the ability to measure the importance, value, and effectiveness of those possible solutions and choose which to enact and in what order. The process of prioritization is integral in ensuring the biggest challenges are addressed with the most impactful solutions.

Impact and Effort Matrix #gamestorming #decision making #action #remote-friendly In this decision-making exercise, possible actions are mapped based on two factors: effort required to implement and potential impact. Categorizing ideas along these lines is a useful technique in decision making, as it obliges contributors to balance and evaluate suggested actions before committing to them.

Project management

Some problem solving skills are utilized in a workshop or ideation phases, while others come in useful when it comes to decision making. Overseeing an entire problem solving process and ensuring its success requires strong project management skills.

While project management incorporates many of the other skills listed here, it is important to note the distinction of considering all of the factors of a project and managing them successfully. Being able to negotiate with stakeholders, manage tasks, time and people, consider costs and ROI, and tie everything together is massively helpful when going through the problem solving process.

Record keeping

Working out meaningful solutions to organizational challenges is only one part of the process. Thoughtfully documenting and keeping records of each problem solving step for future consultation is important in ensuring efficiency and meaningful change.

For example, some problems may be lower priority than others but can be revisited in the future. If the team has ideated on solutions and found some are not up to the task, record those so you can rule them out and avoiding repeating work. Keeping records of the process also helps you improve and refine your problem solving model next time around!

Personal Kanban #gamestorming #action #agile #project planning Personal Kanban is a tool for organizing your work to be more efficient and productive. It is based on agile methods and principles.

Research skills

Conducting research to support both the identification of problems and the development of appropriate solutions is important for an effective process. Knowing where to go to collect research, how to conduct research efficiently, and identifying pieces of research are relevant are all things a good researcher can do well.

In larger groups, not everyone has to demonstrate this ability in order for a problem solving workshop to be effective. That said, having people with research skills involved in the process, particularly if they have existing area knowledge, can help ensure the solutions that are developed with data that supports their intention. Remember that being able to deliver the results of research efficiently and in a way the team can easily understand is also important. The best data in the world is only as effective as how it is delivered and interpreted.

Customer experience map #ideation #concepts #research #design #issue analysis #remote-friendly Customer experience mapping is a method of documenting and visualizing the experience a customer has as they use the product or service. It also maps out their responses to their experiences. To be used when there is a solution (even in a conceptual stage) that can be analyzed.

Risk management

Managing risk is an often overlooked part of the problem solving process. Solutions are often developed with the intention of reducing exposure to risk or solving issues that create risk but sometimes, great solutions are more experimental in nature and as such, deploying them needs to be carefully considered.

Managing risk means acknowledging that there may be risks associated with more out of the box solutions or trying new things, but that this must be measured against the possible benefits and other organizational factors.

Be informed, get the right data and stakeholders in the room and you can appropriately factor risk into your decision making process.

Decisions, Decisions… #communication #decision making #thiagi #action #issue analysis When it comes to decision-making, why are some of us more prone to take risks while others are risk-averse? One explanation might be the way the decision and options were presented. This exercise, based on Kahneman and Tversky’s classic study , illustrates how the framing effect influences our judgement and our ability to make decisions . The participants are divided into two groups. Both groups are presented with the same problem and two alternative programs for solving them. The two programs both have the same consequences but are presented differently. The debriefing discussion examines how the framing of the program impacted the participant’s decision.

Team-building

No single person is as good at problem solving as a team. Building an effective team and helping them come together around a common purpose is one of the most important problem solving skills, doubly so for leaders. By bringing a team together and helping them work efficiently, you pave the way for team ownership of a problem and the development of effective solutions.

In a problem solving workshop, it can be tempting to jump right into the deep end, though taking the time to break the ice, energize the team and align them with a game or exercise will pay off over the course of the day.

Remember that you will likely go through the problem solving process multiple times over an organization’s lifespan and building a strong team culture will make future problem solving more effective. It’s also great to work with people you know, trust and have fun with. Working on team building in and out of the problem solving process is a hallmark of successful teams that can work together to solve business problems.

9 Dimensions Team Building Activity #ice breaker #teambuilding #team #remote-friendly 9 Dimensions is a powerful activity designed to build relationships and trust among team members. There are 2 variations of this icebreaker. The first version is for teams who want to get to know each other better. The second version is for teams who want to explore how they are working together as a team.

Time management

The problem solving process is designed to lead a team from identifying a problem through to delivering a solution and evaluating its effectiveness. Without effective time management skills or timeboxing of tasks, it can be easy for a team to get bogged down or be inefficient.

By using a problem solving model and carefully designing your workshop, you can allocate time efficiently and trust that the process will deliver the results you need in a good timeframe.

Time management also comes into play when it comes to rolling out solutions, particularly those that are experimental in nature. Having a clear timeframe for implementing and evaluating solutions is vital for ensuring their success and being able to pivot if necessary.

Improving your skills at problem solving is often a career-long pursuit though there are methods you can use to make the learning process more efficient and to supercharge your problem solving skillset.

Remember that the skills you need to be a great problem solver have a large overlap with those skills you need to be effective in any role. Investing time and effort to develop your active listening or critical thinking skills is valuable in any context. Here are 7 ways to improve your problem solving skills.

Share best practices

Remember that your team is an excellent source of skills, wisdom, and techniques and that you should all take advantage of one another where possible. Best practices that one team has for solving problems, conducting research or making decisions should be shared across the organization. If you have in-house staff that have done active listening training or are data analysis pros, have them lead a training session.

Your team is one of your best resources. Create space and internal processes for the sharing of skills so that you can all grow together.

Ask for help and attend training

Once you’ve figured out you have a skills gap, the next step is to take action to fill that skills gap. That might be by asking your superior for training or coaching, or liaising with team members with that skill set. You might even attend specialized training for certain skills – active listening or critical thinking, for example, are business-critical skills that are regularly offered as part of a training scheme.

Whatever method you choose, remember that taking action of some description is necessary for growth. Whether that means practicing, getting help, attending training or doing some background reading, taking active steps to improve your skills is the way to go.

Learn a process

Problem solving can be complicated, particularly when attempting to solve large problems for the first time. Using a problem solving process helps give structure to your problem solving efforts and focus on creating outcomes, rather than worrying about the format.

Tools such as the seven-step problem solving process above are effective because not only do they feature steps that will help a team solve problems, they also develop skills along the way. Each step asks for people to engage with the process using different skills and in doing so, helps the team learn and grow together. Group processes of varying complexity and purpose can also be found in the SessionLab library of facilitation techniques . Using a tried and tested process and really help ease the learning curve for both those leading such a process, as well as those undergoing the purpose.

Effective teams make decisions about where they should and shouldn’t expend additional effort. By using a problem solving process, you can focus on the things that matter, rather than stumbling towards a solution haphazardly.

Create a feedback loop

Some skills gaps are more obvious than others. It’s possible that your perception of your active listening skills differs from those of your colleagues.

It’s valuable to create a system where team members can provide feedback in an ordered and friendly manner so they can all learn from one another. Only by identifying areas of improvement can you then work to improve them.

Remember that feedback systems require oversight and consideration so that they don’t turn into a place to complain about colleagues. Design the system intelligently so that you encourage the creation of learning opportunities, rather than encouraging people to list their pet peeves.

While practice might not make perfect, it does make the problem solving process easier. If you are having trouble with critical thinking, don’t shy away from doing it. Get involved where you can and stretch those muscles as regularly as possible.

Problem solving skills come more naturally to some than to others and that’s okay. Take opportunities to get involved and see where you can practice your skills in situations outside of a workshop context. Try collaborating in other circumstances at work or conduct data analysis on your own projects. You can often develop those skills you need for problem solving simply by doing them. Get involved!

Use expert exercises and methods

Learn from the best. Our library of 700+ facilitation techniques is full of activities and methods that help develop the skills you need to be an effective problem solver. Check out our templates to see how to approach problem solving and other organizational challenges in a structured and intelligent manner.

There is no single approach to improving problem solving skills, but by using the techniques employed by others you can learn from their example and develop processes that have seen proven results.

Try new ways of thinking and change your mindset

Using tried and tested exercises that you know well can help deliver results, but you do run the risk of missing out on the learning opportunities offered by new approaches. As with the problem solving process, changing your mindset can remove blockages and be used to develop your problem solving skills.

Most teams have members with mixed skill sets and specialties. Mix people from different teams and share skills and different points of view. Teach your customer support team how to use design thinking methods or help your developers with conflict resolution techniques. Try switching perspectives with facilitation techniques like Flip It! or by using new problem solving methodologies or models. Give design thinking, liberating structures or lego serious play a try if you want to try a new approach. You will find that framing problems in new ways and using existing skills in new contexts can be hugely useful for personal development and improving your skillset. It’s also a lot of fun to try new things. Give it a go!

Encountering business challenges and needing to find appropriate solutions is not unique to your organization. Lots of very smart people have developed methods, theories and approaches to help develop problem solving skills and create effective solutions. Learn from them!

Books like The Art of Thinking Clearly , Think Smarter, or Thinking Fast, Thinking Slow are great places to start, though it’s also worth looking at blogs related to organizations facing similar problems to yours, or browsing for success stories. Seeing how Dropbox massively increased growth and working backward can help you see the skills or approach you might be lacking to solve that same problem. Learning from others by reading their stories or approaches can be time-consuming but ultimately rewarding.

A tired, distracted mind is not in the best position to learn new skills. It can be tempted to burn the candle at both ends and develop problem solving skills outside of work. Absolutely use your time effectively and take opportunities for self-improvement, though remember that rest is hugely important and that without letting your brain rest, you cannot be at your most effective.

Creating distance between yourself and the problem you might be facing can also be useful. By letting an idea sit, you can find that a better one presents itself or you can develop it further. Take regular breaks when working and create a space for downtime. Remember that working smarter is preferable to working harder and that self-care is important for any effective learning or improvement process.

Want to design better group processes?

Over to you

Now we’ve explored some of the key problem solving skills and the problem solving steps necessary for an effective process, you’re ready to begin developing more effective solutions and leading problem solving workshops.

Need more inspiration? Check out our post on problem solving activities you can use when guiding a group towards a great solution in your next workshop or meeting. Have questions? Did you have a great problem solving technique you use with your team? Get in touch in the comments below. We’d love to chat!

James Smart is Head of Content at SessionLab. He’s also a creative facilitator who has run workshops and designed courses for establishments like the National Centre for Writing, UK. He especially enjoys working with young people and empowering others in their creative practice.

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Problem-solving skills and how to improve them (with examples)

What’s life without its challenges? All of us will at some point encounter professional and personal hurdles. That might mean resolving a conflict with coworkers or making a big life decision. With effective problem solving skills, you’ll find tricky situations easier to navigate, and welcome challenges as opportunities to learn, grow and thrive.

In this guide, we dive into the importance of problem solving skills and look at examples that show how relevant they are to different areas of your life. We cover how to find creative solutions and implement them, as well as ways to refine your skills in communication and critical thinking. Ready to start solving problems? Read on.

What is problem solving?

Before we cover strategies for improving problem solving skills, it’s important to first have a clear understanding of the problem solving process. Here are the steps in solving a problem:

Recognise the issue you are facing
Take a look at all the information to gain insights
Come up with solutions
Look at the pros and cons of each solution and how it might play out
Plan, organise and implement your solution
Continuously assess the effectiveness of the solution and make adjustments as needed

Problem solving skills

There’s more to problem solving than coming up with a quick fix. Effective problem solving requires wide range of skills and abilities, such as:

Critical thinking: the ability to think logically, analyse information and look at situations from different perspectives.
Creativity: being able to come up with innovative, out-of-the-box solutions.
Decision-making: making informed choices by considering all the available information.
Communication: being able to express ideas clearly and effectively.
Analytical skills: breaking down complex problems into smaller parts and examining each one.
Time management: allocating time and resources effectively to address problems.
Adaptability: being open to change and willing to adjust strategies.
Conflict resolution: skillfully managing conflicts and finding solutions that work for all.

Examples of problem solving skills

Problem solving skills in the workplace are invaluable, whether you need them for managing a team, dealing with clients or juggling deadlines. To get a better understanding of how you might use these skills in real-life scenarios, here are some problem solving examples that are common in the workplace.

Analytical thinking

Analytical thinking is something that comes naturally to some, while others have to work a little harder. It involves being able to look at problem solving from a logical perspective, breaking down the issues into manageable parts.

Example scenarios of analytical thinking

Quality control: in a manufacturing facility, analytical thinking helps identify the causes of product defects in order to pinpoint solutions.

Market research: marketing teams rely on analytical thinking to examine consumer data, identify market trends and make informed decisions on ad campaigns.

Critical thinking

Critical thinkers are able to approach problems objectively, looking at different viewpoints without rushing to a decision. Critical thinking is an important aspect of problem solving, helping to uncover biases and assumptions and weigh up the quality of the information before making any decisions.

Example scenarios of critical thinking

Strategic planning: in the boardroom, critical thinking is important for assessing economic trends, competitor threats and more. It guides leaders in making informed decisions about long-term company goals and growth strategies.
Conflict resolution: HR professionals often use critical thinking when dealing with workplace conflicts. They objectively analyse the issues at hand and find an appropriate solution.

Decision-making

Making decisions is often the hardest part of problem solving. How do you know which solution is the right one? It involves evaluating information, considering potential outcomes and choosing the most suitable option. Effective problem solving relies on making well-informed decisions.

Example scenarios of decision-making

Budget allocation: financial managers must decide how to allocate resources to various projects or departments.
Negotiation: salespeople and procurement professionals negotiate terms, pricing and agreements with clients, suppliers and partners.

Research skills

Research skills are pivotal when it comes to problem solving, to ensure you have all the information you need to make an informed decision. These skills involve searching for relevant data, critically evaluating information sources, and drawing meaningful conclusions.

Example scenarios of research skills

Product development: a tech startup uses research skills to conduct market research to identify gaps and opportunities in the market.
Employee engagement: an HR manager uses research skills to conduct employee surveys and focus groups.

A little creative flair goes a long way. By thinking outside the box, you can approach problems from different angles. Creative thinking involves combining existing knowledge, experiences and perspectives in new and innovative ways to come up with inventive solutions.

Example scenarios of creativity

Cost reduction: creative problem solvers within a manufacturing company might look at new ways to reduce production costs by using waste materials.
Customer experience: a retail chain might look at implementing interactive displays and engaging store layouts to increase customer satisfaction and sales.

Collaboration

It’s not always easy to work with other people, but collaboration is a key element in problem solving, allowing you to make use of different perspectives and areas of expertise to find solutions.

Example scenarios

Healthcare diagnosis: in a hospital setting, medical professionals collaborate to diagnose complex medical cases.
Project management: project managers coordinate efforts, allocate resources and address issues that may arise during a project's lifecycle.

Conflict Resolution

Being able to mediate conflicts is a great skill to have. It involves facilitating open communication, understanding different perspectives and finding solutions that work for everyone. Conflict resolution is essential for managing any differences in opinion that arise.

Example scenarios of conflict resolution

Client dispute: a customer might be dissatisfied with a product or service and demand a refund. The customer service representative addresses the issue through active listening and negotiation to reach a solution.
Project delay: a project manager might face resistance from team members about a change in project scope and will need to find a middle ground before the project can continue.

Risk management

Risk management is essential across many workplaces. It involves analysing potential threats and opportunities, evaluating their impact and implementing strategies to minimise negative consequences. Risk management is closely tied to problem solving, as it addresses potential obstacles and challenges that may arise during the problem solving process.

Example scenarios of risk management

Project risk management: in a construction project, risk management involves identifying potential delays, cost overruns and safety hazards. Risk mitigation strategies are developed, such as scheduling buffers and establishing safety protocols.
Financial risk management: in financial institutions, risk management assesses and manages risks associated with investments and lending.

Communication

Effective communication is a skill that will get you far in all areas of life. When it comes to problem solving, communication plays an important role in facilitating collaboration, sharing insights and ensuring that all stakeholders have the same expectations.

Example scenarios of communication

Customer service improvement: in a retail environment, open communication channels result in higher customer satisfaction scores.
Safety enhancement: in a manufacturing facility, a robust communication strategy that includes safety briefings, incident reporting and employee training helps minimise accidents and injuries.

How to improve problem solving skills

Ready to improve your problem solving skills? In this section we explore strategies and techniques that will give you a head start in developing better problem solving skills.

Adopt the problem solving mindset

Developing a problem solving mindset will help you tackle challenges effectively . Start by accepting problems as opportunities for growth and learning, rather than as obstacles or setbacks. This will allow you to approach every challenge with a can-do attitude.

Patience is also essential, because it will allow you to work through the problem and its various solutions mindfully. Persistence is also important, so you can keep adapting your approach until you find the right solution.

Finally, don’t forget to ask questions. What do you need to know? What assumptions are you making? What can you learn from previous attempts? Approach problem solving as an opportunity to acquire new skills . Stay curious, seek out solutions, explore new possibilities and remain open to different problem solving approaches.

Understand the problem

There’s no point trying to solve a problem you don’t understand. To analyse a problem effectively, you need to be able to define it. This allows you to break it down into smaller parts, making it easier to find causes and potential solutions. Start with a well-defined problem statement that is precise and specific. This will help you focus your efforts on the core issue, so you don’t waste time and resources on the wrong concerns.

Strategies for problem analysis

Start with the problem statement and ask ‘Why?’ multiple times to dig deeper.
Gather relevant data and information related to the problem.
Include those affected by the problem in the analysis process.
Compare the current problem with similar situations or cases to gain valuable insights.
Use simulations to explore potential outcomes of different solutions.
Continuously gather feedback during the problem solving process.

Develop critical thinking and creativity skills

Critical thinking and creativity are both important when it comes to looking at the problem objectively and thinking outside the box. Critical thinking encourages you to question assumptions, recognise biases and seek evidence to support your conclusions. Creative thinking allows you to look at the problem from different angles to reveal new insights and opportunities.

Enhance research and decision-making skills

Research and decision-making skills are pivotal in problem solving as they enable you to gather relevant information, analyse options and choose the best course of action. Research provides the information and data needed, and ensures that you have a comprehensive understanding of the problem and its context. Effective decision-making is about selecting the solution that best addresses the problem.

Strategies to improve research and decision-making skills

Clearly define what you want to achieve through research.
Use a variety of sources, including books, articles, research papers, interviews, surveys and online databases.
Evaluate the credibility and reliability of your information sources.
Incorporate risk assessment into your decision-making process.
Seek input from experts, colleagues and mentors when making important decisions.
After making decisions, reflect on the outcomes and lessons learned. Use this to improve your decision-making skills over time.

Strengthen collaboration skills

Being able to work with others is one of the most important skills to have at work. Collaboration skills enable everyone to work effectively as a team, share their perspectives and collectively find solutions.

Tips for improving teamwork and collaboration

Define people’s roles and responsibilities within the team.
Encourage an environment of open communication where team members feel comfortable sharing ideas.
Practise active listening by giving full attention to others when they speak.
Hold regular check-in sessions to monitor progress, discuss challenges and make adjustments as needed.
Use collaboration tools and platforms to facilitate communication and document progress.
Acknowledge and celebrate team achievements and milestones.

Learn from past experiences

Once you’ve overcome a challenge, take the time to look back with a critical eye. How effective was the outcome? Could you have tweaked anything in your process? Learning from past experiences is important when it comes to problem solving. It involves reflecting on both successes and failures to gain insights, refine strategies and make more informed decisions in the future.

Strategies for learning from past mistakes

After completing a problem solving effort, gather your team for a debriefing session. Discuss what went well and what could have been better.
Conduct a SWOT analysis (Strengths, Weaknesses, Opportunities, Threats) of resolved problems.
Evaluate the outcomes of past solutions. Did they achieve the desired results?
Commit to continuous learning and improvement.

Leverage problem solving tools and resources

Problem-solving tools and resources are a great help when it comes to navigating complex challenges. These tools offer structured approaches, methodologies and resources that can streamline the process.

Tools and resources for problem solving

Mind mapping: mind maps visually organise ideas, concepts and their relationships.
SWOT (Strengths, Weaknesses, Opportunities, Threats) Analysis: helps in strategic planning and decision-making.
Fishbone diagram (Ishikawa Diagram): this tool visually represents the potential root causes of a problem, helping you identify underlying factors contributing to an issue.
Decision matrices: these assist in evaluating options by assigning weights and scores to criteria and alternatives.
Process flowcharts: these allow you to see the steps of a process in sequence, helping identify where the problem is occuring.
Decision support software: software applications and tools, such as data analytics platforms, can help in data-driven decision-making and problem solving.
Online courses and training: allow you to acquire new skills and knowledge.

Regular practice

Practice makes perfect! Using your skills in real life allows you to refine them, adapt to new challenges and build confidence in your problem solving capabilities. Make sure to try out these skills whenever you can.

Practical problem solving exercises

Do puzzles, riddles and brainteasers regularly.
Identify real-life challenges or dilemmas you encounter and practice applying problem solving techniques to these situations.
Analyse case studies or scenarios relevant to your field or industry.
Regularly review past problem solving experiences and consider what you learned from them.
Attend workshops, webinars or training sessions focused on problem solving.

How to highlight problem solving skills on a resumé

Effectively showcasing your problem solving skills on your resumé is a great way to demonstrate your ability to address challenges and add value to a workplace. We'll explore how to demonstrate problem solving skills on your resumé, so you stand out from the crowd.

Incorporating problem solving skills in the resumé summary

A resumé summary is your introduction to potential employers and provides an opportunity to succinctly showcase your skills. The resumé summary is often the first section employers read. It offers a snapshot of your qualifications and sets the tone for the rest of your resumé.

Your resumé summary should be customised for different job applications, ensuring that you highlight the specific problem solving skills relevant to the position you’re applying for.

Example 1: Project manager with a proven track record of solving complex operational challenges. Skilled in identifying root causes, developing innovative solutions and leading teams to successful project completion.

Example 2: Detail-oriented data analyst with strong problem solving skills. Proficient in data-driven decision-making, quantitative analysis and using statistical tools to solve business problems.

Highlighting problem solving skills in the experience section

The experience section of your resumé presents the perfect opportunity to demonstrate your problem solving skills in action.

Start with action verbs: begin each bullet point in your job descriptions with strong action verbs such as, analysed, implemented, resolved and optimised.
Quantify achievements: use numbers and percentages to illustrate the impact of your solutions. For example: Increased efficiency by 25% by implementing a new workflow process.
Emphasise challenges: describe the specific challenges or problems you faced in your roles.
Solution-oriented language: mention the steps you took to find solutions and the outcomes achieved.

Including problem solving skills in the skills section

The skills section of your resumé should showcase your top abilities, including problem solving skills. Here are some tips for including these skills.

Use a subsection: within your skills section, you could create a subsection specifically dedicated to problem solving skills – especially if the role calls for these skills.
Be specific: when listing problem solving skills, be specific about the types of role-related problems you can address.
Prioritise relevant skills: tailor the list of problem solving skills to match the requirements of the job you're applying for.

Examples of problem solving skills to include:

Creative problem solving
Decision making
Root cause analysis
Strategic problem solving
Data-driven problem solving
Interpersonal conflict resolution
Adaptability
Communication skills
Problem solving tools
Negotiation skills

Demonstrating problem solving skills in project sections or case studies

Including a dedicated section for projects or case studies in your resumé allows you to provide specific examples of your problem solving skills in action. It goes beyond simply listing skills, to demonstrate how you are able to apply those skills to real-world challenges.

Example – Data Analysis

Case Study: Market Expansion Strategy

Challenge: the company was looking to expand into new markets but lacked data on consumer preferences and market dynamics.
Solution: conducted comprehensive market research, including surveys and competitor analysis. Applied this research to identify target customer segments and developed a data-driven market-entry strategy.
Result: successfully launched in two new markets, reaching our target of 30% market share within the first year.

Using problem solving skills in cover letters

A well-crafted cover letter is your first impression on any potential employer. Integrating problem solving skills can support your job application by showcasing your ability to address challenges and contribute effectively to their team. Here’s a quick run-down on what to include:

Begin your cover letter by briefly mentioning the position you're applying for and your enthusiasm for it.
Identify a specific challenge or issue that the company may be facing, to demonstrate your research and understanding of their needs.
Include a brief story or scenario from your past experiences where you successfully applied problem solving skills to address a similar challenge.
Highlight the positive outcomes or results achieved through your problem solving efforts.
Explain how your skills make you the ideal person to address their specific challenges.

Problem solving skills are essential in all areas of life, enabling you to overcome challenges, make informed decisions, settle conflicts and drive innovation. We've explored the significance of problem solving skills and how to improve, demonstrate and leverage them effectively. It’s an ever-evolving skill set that can be refined over time.

By actively incorporating problem solving skills into your day-to-day, you can become a more effective problem solver at work and in your personal life as well.

What are some common problem solving techniques?

Common problem solving techniques include brainstorming, root cause analysis, SWOT analysis, decision matrices, the scientific method and the PDCA (Plan-Do-Check-Act) cycle. These techniques offer structured approaches to identify, analyse and address problems effectively.

How can I improve my critical thinking skills?

Improving critical thinking involves practising skills such as analysis, evaluation and problem solving. It helps to engage in activities like reading, solving puzzles, debating and self-reflection.

What are some common obstacles to problem solving?

Common obstacles to problem solving include biases, lack of information or resources, and resistance to change. Recognising and addressing these obstacles is essential for effective problem solving.

How can I overcome resistance to change when implementing a solution?

To overcome resistance to change, it's essential to communicate the benefits of the proposed solution clearly, involve stakeholders in the decision-making process, address concerns and monitor the implementation's progress to demonstrate its effectiveness.

How can problem solving skills benefit my career?

Problem solving skills are highly valuable in a career as they enable you to navigate challenges, make informed decisions, adapt to change and contribute to innovation and efficiency. These skills enhance your professional effectiveness and can lead to career advancement and increased job satisfaction.

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16 Ways to Hone Your Problem-Solving Skills

Strong problem-solving skills are crucial to have in business. Without developing the ability to step back, look at the various causes and outcomes, and then take the steps needed to pursue the right course, you or your team will be regularly in a state of crisis, unable to move forward with any real speed.

When you feel like you’re hitting a wall in your leadership or entrepreneurial journey, you’ll want to be able to find your way around it. To help you better handle such roadblocks, we asked a panel of Young Entrepreneur Council members to share their best advice for honing problem-solving skills. Here’s what they said:

1. Reflect on your worst times.

Problem-solving is something we all deal with on a daily basis. However, we all deal with problems differently. In order to solve your own problems and teach others how to do the same, one must reflect back on their worst times and remember the processes they took to get out of it. As you do this, be sure to take notes and reverse engineer your action process—then apply this to other situations.

— Zac Johnson , Blogger

2. Always be a student.

As we hit certain accomplishments and gather certain credibility, our ego might get the best of us. One piece of advice for all thought leaders is to continuously learn from others. We have to be open minded. Just because we became successful doesn’t mean we have no room for improvement. We don’t and won’t ever know it all. So in order to hone our skills, we must be forever a student.

— Fritz Colcol , ABN Circle

3. Exercise creativity like a muscle.

You can exercise creativity regularly to get better at problem-solving. It’s like a muscle—the more you work, the stronger it gets. Some helpful skills that are free are writing, doodling and brainstorming. It’s important to allow yourself to express any idea no matter how absurd it seems. Once you’ve come with more answers than you need, you can whittle it down to the most useful answer.

— Syed Balkhi , WPBeginner

4. Don’t take things personally.

When we can’t solve a problem as quickly or efficiently as we hope, we habitually blame ourselves. Ironically, blaming ourselves makes it harder to solve new problems as they arise. I suggest that you always step back from a situation that requires a solution and look at it from an objective point of view.

— John Turner , SeedProd LLC

5. Define the problem before trying to solve it.

You need to know exactly what problem you’re facing before you can solve it. Lay it all out there—the circumstances and your options—and decide what is best for you based on what you know. The more you practice, the better at it you’ll get.

— Jared Atchison , WPForms

6. Change your perspective.

If you change the way you see a problem, from another person’s shoes, or perspective , you are more likely to have the tools you need to understand their point of view. Which helps you make a more balanced and informed decision.

— Stephanie Wells , Formidable Forms

7. Bounce ideas off other people.

There’s a lot of power in stating your problems and thoughts aloud to other people; you get feedback and fresh ideas. Other people can often point out things that are obvious but which you’ve missed because you were too close to the problem. You don’t have to be alone when it comes to problem-solving for your business. It’s helpful to find a community or colleagues to support you.

— Blair Williams , MemberPress

8. Keep your higher purpose in mind.

The best advice I have for leaders to hone their problem-solving skills is to keep your higher purpose in mind. What drives you? Why are your putting effort and time into your business? Knowing the answer to these questions allows you to solve problems with more creativity, confidence and power. Those around you will also see your passion, prompting them to develop leadership skills, too.

— Shu Saito , Godai

9. Look for unusual connections.

The most extraordinary solutions to problems are not necessarily complex, but they are always creative. Creativity is not only about making something new. It’s also the ability to find unusual connections between familiar things. My advice is to exercise your creativity by soaking in as many ideas as you can. The more ideas you learn, the more creative solutions you prepare for.

— Solomon Thimothy , OneIMS

10. Don’t neglect your body.

The body and the mind are connected as part of one organism. That means if you want to improve your mental health and problem-solving skills, you can’t neglect your physical health. Remember to exercise regularly, get a good night’s sleep and take breaks if you spend a long time behind a desk looking at the computer.

— Bryce Welker , The Big 4 Accounting Firms

11. Simplify the problem.

Simplify the problem down to its most basic core. Then simplify the solution. Determine two or three concrete steps that, when taken, will solve the problem. For the most part, it’s that simple.

— Andrew Schrage , Money Crashers Personal Finance

12. Look at the problem as an opportunity.

Problem-solving skills are vital in the workforce and often determine success. I would say one of the best pieces of advice for leaders to hone their problem-solving skills is to be aware of your mindset. If you allow yourself to be burdened or frustrated by the problem, then you are less likely to come up with the best solution. See problems as an opportunity to learn, get creative and be resourceful instead.

— Diego Orjuela , Cables & Sensors

13. Volunteer for other organizations.

The best way to practice problem-solving is to expose yourself to new challenges and new industries. A great way to do that is by volunteering for a nonprofit organization or even a political campaign. You’ll interact with new people and learn new tools and approaches that can help expand your creativity to solve problems in your own business.

— Nanxi Liu , Enplug

14. Read case studies.

Wherever possible, read case studies of current and past leaders you admire. Their memoirs, internal reports and analysts’ reports all help paint a vivid picture of how more established leaders have handled difficult decisions in a wise manner. Even better, turn this activity into a group exercise by asking fellow executives to review the same cases and discuss their conclusions with you.

— Yaniv Masjedi , Nextiva

15. Change up your routine.

One of the biggest challenges to problem-solving is habitual thinking. To solve problems, you need to think in creative ways. And to think creatively, you need to get outside the routine. One of the best ways to get your brain in a creative space is to schedule a time to get away from the desk, go for a walk and allow your mind to wander. You’ll find that new ideas emerge.

— Keith Shields , Designli

16. Face your problems authentically.

With every problem you attempt to solve, remind yourself of who you are and why you are doing what you’re doing. Face all your problems bravely and solve them based on your inner voice, gut feel and authenticity to yourself . There’s no other way to solve your problems but to face them with pride in knowing that you are being true to yourself, and your mission and vision are still intact.

— Daisy Jing , Banish

Related: Answer These 3 Questions to Be a Better Problem Solver and Leader

These answers are provided by Young Entrepreneur Council (YEC), an invite-only organization comprised of the world’s most successful young entrepreneurs. YEC members represent nearly every industry, generate billions of dollars in revenue each year and have created tens of thousands of jobs. Learn more at yec.co .

Image by Pranch / Shutterstock

Young Entrepreneur Council (YEC) is an invite-only organization comprised of the world’s most promising young entrepreneurs. In partnership with Citi, YEC recently launched BusinessCollective , a free virtual mentorship program that helps millions of entrepreneurs start and grow businesses.

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Professional Skills

Aug 18, 2022

How to Improve Your Problem-Solving Skills

Problem-solving skills are indispensable for your career. Here’s how you can improve them.

Valerie David

Lifestyle and Career Expert

Reviewed by Melina Theodorou

Worker improving his problem-solving skills

Technology continues to alter the workplace, streamlining some jobs, eliminating others, and making the rest more complex. A recent World Economic Forum study found that 94% of business leaders expect their employees to accumulate new skills on the job. One of the professional skills they most covet in employees of the future is the ability to solve problems.

While computers can solve mathematical problems easily and quickly, there are numerous issues in the workplace that require human nuance. That’s where you come in, and we’ve created this handy guide to help you perfect your problem-solving skills and excel in your career.

What are problem-solving skills?

Life doesn’t always run smoothly, so it’s wise to be prepared when things inevitably go sideways. The purpose of problem-solving is to right the wrong and get things back on track. Employers particularly value your ability to solve problems in the workplace because anything that goes awry with customer service, supply chain issues, budgeting and more can dramatically affect the company’s profitability and overall success.

Solving complex problems in life or the workplace is more than just knowing the answer to a simple numerical equation. Problem-solving requires the ability to identify a problem, determine its source, find solutions and then implement them. Each of these steps is essential to achieving the desired outcome.

Problem-solving skills examples

Problem-solving requires multiple skills to get to a solution. These skills are all vital professional skills that employers desire in the immediate and future workplace .

1. Decision-making

You’ll need to develop your decision-making skills if you want to excel at problem-solving. No problem can be solved without making important decisions, including what data is relevant, who to delegate tasks to, and which proposed solution is the best option.

2. Communication

Effective communication skills are essential to every step of the process. You must clearly explain both the problem and ultimately the solution to colleagues and management. You need to know how to ask the right questions to determine the source of the issue, and teamwork is vital to successful brainstorming sessions.

3. Research

When locating the source of a problem, you’ll need research skills to locate all the necessary data related to that problem. This can include historical documents, interviews with team members, and computer files. Research skills are also useful when looking for potential solutions, such as discovering how other companies have tackled similar issues.

4. Analytical thinking

Research can get you a lot of data, but your analytical thinking skills help you decide what data and resources are relevant to your problem. Analysis helps you find patterns and anomalies as well as pinpoint when an issue began and hopefully where it originated.

5. Creativity

Logic and analysis can guide you to a solution, but it isn’t always enough, particularly for more complex problems. Creativity skills are essential for looking at a problem from unexpected angles, seeing patterns and possibilities where others may not, and thinking up new ways to solve issues.

6. Listening

Mistakes at work can occur simply because a worker wasn’t listening carefully enough, and the same is true when trying to fix that mistake. You’ll need active listening skills to absorb every detail your colleagues tell you about a problem. Ask questions for clarification and be open to perspectives that are different from your own.

7. Composure

We don’t usually do our best thinking when we’re rushed and stressed, so it’s crucial to maintain your composure when things go awry. Being able to remain calm, focused and logical, rather than emotional, will help you solve problems more quickly and accurately.

8. Critical thinking

It can take some practice to perfect your critical thinking skills . You must be completely objective when trying to find the cause of a problem, avoiding egocentric thinking and any personal bias. Critical thinkers are always willing and able to identify their own errors in thought or action.

9. Eye for detail

Small mistakes can sometimes lead to big problems, and it’s often not immediately obvious what went wrong. A person who can carefully focus on each individual detail of a document, program, conversation or other situation is the one who will find the error—the very first step to finding a solution.

10. Persistence

Every collection of inspiring quotes from successful entrepreneurs contains the common theme of persistence. When there’s a problem in your business to deal with, you must follow through on every step of the process. It might take days to pore over every line of computer code, for example, but patience and persistence are the only way you’ll ever get to a solution.

How to improve your problem-solving skills

Knowledge of your industry and years of experience are both valuable to developing your problem-solving techniques. If you want to sharpen those skills faster, here are some important steps to help you practice.

1. Complete logic puzzles

Logic puzzles present a set of facts and ask for a solution based on only those facts. You can find them in books, online sources and apps with generic puzzles as well as some more specific to your industry. These puzzles help you hone your skills at focusing only on precise data, analyzing what’s important, and deriving the correct answer.

2. Play video games

Problem-solving is an inherent part of video gaming as you must constantly overcome or circumvent obstacles on the way to achieving a specific goal. Games teach you how to deal with failure and persist in achieving your goals.

3. Keep a creative journal

Take the time to jot down any ideas, observations and problems you have yet to solve. Whether it’s a collection of lists, a daily journal, or a blog of your deeper thoughts, writing things out helps you organize data, find patterns and hone your communication skills.

4. Consider another perspective

One way to improve your problem-solving is to practice looking at a problem from a different perspective. Put yourself in the place of a colleague you’ve disagreed with, or a customer who won’t buy your product. Use what you know, or research, to imagine and understand their motivations, feelings, and thought processes as objectively as possible. This can give you fresh ideas about how to tackle the problem.

5. Get enough sleep

When confronted with a problem, the advice to “sleep on it” is scientifically sound. Researchers have found that the brain makes connections during sleep that may have escaped us when actively pondering a difficult problem while awake. Getting at least six hours of sleep also helps you tackle any workplace issues the next morning with greater energy and focus.

6. Put yourself in new situations

Practicing in a controlled environment is a good start, but unfamiliar surroundings will present unique problems that truly put your skills to the test. Ask to take on a challenging project at work, take a class in a subject outside your expertise or join a volunteer group .

7. Improve your expertise

It can be difficult to solve a problem if you don’t have a deep understanding of the subject, its technical aspects or other specialized areas. Consider university courses , in-house training or industry organization seminars. Do research at your local library. Join online groups and listen to business leader podcasts.

8. Meditate

Meditation apps, yoga classes, and YouTube tutorials can help you get to that Zen place. Removing distractions, and learning to be more reflective rather than impulsive, can help you calmly identify and understand problems and consider solutions more clearly.

9. Embrace the arts

Creativity is an important part of problem-solving, and exploring music, art and dance will help you flex those creative muscles. It also puts you in a completely different headspace, reducing frustration and stress and often unlocking new ideas and solutions you couldn’t see when staring at a computer screen or pile of budget reports.

10. Collaborate

Just like a study group in school, you can share knowledge and take turns testing each other on finding solutions to sample problems. Sometimes just discussing a problem with a friend or colleague can help you understand it better yourself. If a coworker has excellent problem-solving skills, you can also observe their techniques and learn from their success.

Key takeaways

Being a skilled problem-solver can help you achieve your goals at home and in the workplace. Remember these key points as you work to perfect your problem-solving skills:

Work on developing a complete set of skills such as research, communication and decision making to become a better problem-solver.
Practice makes perfect. Use logic puzzles, video games, creative journaling and other tools to improve how your mind analyses data and makes connections so you can find solutions faster and more effectively.

To summarize, here's a graphic that includes some of the top tips which you can save or share:

We hope this guide helps you better understand how to utilize and improve your problem-solving skills.

Do you have your own methods for practicing problem-solving? Join the discussion below and let us know!

This article is an updated version of an earlier article originally published on 18 May 2019.

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How to develop critical thinking skills

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What are critical thinking skills?

How to develop critical thinking skills: 12 tips, how to practice critical thinking skills at work, become your own best critic.

A client requests a tight deadline on an intense project. Your childcare provider calls in sick on a day full of meetings. Payment from a contract gig is a month behind.

Your day-to-day will always have challenges, big and small. And no matter the size and urgency, they all ask you to use critical thinking to analyze the situation and arrive at the right solution.

Critical thinking includes a wide set of soft skills that encourage continuous learning, resilience , and self-reflection. The more you add to your professional toolbelt, the more equipped you’ll be to tackle whatever challenge presents itself. Here’s how to develop critical thinking, with examples explaining how to use it.

Critical thinking skills are the skills you use to analyze information, imagine scenarios holistically, and create rational solutions. It’s a type of emotional intelligence that stimulates effective problem-solving and decision-making .

When you fine-tune your critical thinking skills, you seek beyond face-value observations and knee-jerk reactions. Instead, you harvest deeper insights and string together ideas and concepts in logical, sometimes out-of-the-box , ways.

Imagine a team working on a marketing strategy for a new set of services. That team might use critical thinking to balance goals and key performance indicators , like new customer acquisition costs, average monthly sales, and net profit margins. They understand the connections between overlapping factors to build a strategy that stays within budget and attracts new sales.

Looking for ways to improve critical thinking skills? Start by brushing up on the following soft skills that fall under this umbrella:

Analytical thinking: Approaching problems with an analytical eye includes breaking down complex issues into small chunks and examining their significance. An example could be organizing customer feedback to identify trends and improve your product offerings.
Open-mindedness: Push past cognitive biases and be receptive to different points of view and constructive feedback . Managers and team members who keep an open mind position themselves to hear new ideas that foster innovation .
Creative thinking: With creative thinking , you can develop several ideas to address a single problem, like brainstorming more efficient workflow best practices to boost productivity and employee morale .
Self-reflection: Self-reflection lets you examine your thinking and assumptions to stimulate healthier collaboration and thought processes. Maybe a bad first impression created a negative anchoring bias with a new coworker. Reflecting on your own behavior stirs up empathy and improves the relationship.
Evaluation: With evaluation skills, you tackle the pros and cons of a situation based on logic rather than emotion. When prioritizing tasks , you might be tempted to do the fun or easy ones first, but evaluating their urgency and importance can help you make better decisions.

There’s no magic method to change your thinking processes. Improvement happens with small, intentional changes to your everyday habits until a more critical approach to thinking is automatic.

Here are 12 tips for building stronger self-awareness and learning how to improve critical thinking:

1. Be cautious

There’s nothing wrong with a little bit of skepticism. One of the core principles of critical thinking is asking questions and dissecting the available information. You might surprise yourself at what you find when you stop to think before taking action.

Before making a decision, use evidence, logic, and deductive reasoning to support your own opinions or challenge ideas. It helps you and your team avoid falling prey to bad information or resistance to change .

2. Ask open-ended questions

“Yes” or “no” questions invite agreement rather than reflection. Instead, ask open-ended questions that force you to engage in analysis and rumination. Digging deeper can help you identify potential biases, uncover assumptions, and arrive at new hypotheses and possible solutions.

3. Do your research

No matter your proficiency, you can always learn more. Turning to different points of view and information is a great way to develop a comprehensive understanding of a topic and make informed decisions. You’ll prioritize reliable information rather than fall into emotional or automatic decision-making.

close-up-of-mans-hands-opening-a-dictionary-with-notebook-on-the-side-how-to-develop-critical-thinking-skills

4. Consider several opinions

You might spend so much time on your work that it’s easy to get stuck in your own perspective, especially if you work independently on a remote team . Make an effort to reach out to colleagues to hear different ideas and thought patterns. Their input might surprise you.

If or when you disagree, remember that you and your team share a common goal. Divergent opinions are constructive, so shift the focus to finding solutions rather than defending disagreements.

5. Learn to be quiet

Active listening is the intentional practice of concentrating on a conversation partner instead of your own thoughts. It’s about paying attention to detail and letting people know you value their opinions, which can open your mind to new perspectives and thought processes.

If you’re brainstorming with your team or having a 1:1 with a coworker , listen, ask clarifying questions, and work to understand other peoples’ viewpoints. Listening to your team will help you find fallacies in arguments to improve possible solutions.

6. Schedule reflection

Whether waking up at 5 am or using a procrastination hack, scheduling time to think puts you in a growth mindset . Your mind has natural cognitive biases to help you simplify decision-making, but squashing them is key to thinking critically and finding new solutions besides the ones you might gravitate toward. Creating time and calm space in your day gives you the chance to step back and visualize the biases that impact your decision-making.

7. Cultivate curiosity

With so many demands and job responsibilities, it’s easy to seek solace in routine. But getting out of your comfort zone helps spark critical thinking and find more solutions than you usually might.

If curiosity doesn’t come naturally to you, cultivate a thirst for knowledge by reskilling and upskilling . Not only will you add a new skill to your resume , but expanding the limits of your professional knowledge might motivate you to ask more questions.

You don’t have to develop critical thinking skills exclusively in the office. Whether on your break or finding a hobby to do after work, playing strategic games or filling out crosswords can prime your brain for problem-solving.

woman-solving-puzzle-at-home-how-to-develop-critical-thinking-skills

9. Write it down

Recording your thoughts with pen and paper can lead to stronger brain activity than typing them out on a keyboard. If you’re stuck and want to think more critically about a problem, writing your ideas can help you process information more deeply.

The act of recording ideas on paper can also improve your memory . Ideas are more likely to linger in the background of your mind, leading to deeper thinking that informs your decision-making process.

10. Speak up

Take opportunities to share your opinion, even if it intimidates you. Whether at a networking event with new people or a meeting with close colleagues, try to engage with people who challenge or help you develop your ideas. Having conversations that force you to support your position encourages you to refine your argument and think critically.

11. Stay humble

Ideas and concepts aren’t the same as real-life actions. There may be such a thing as negative outcomes, but there’s no such thing as a bad idea. At the brainstorming stage , don’t be afraid to make mistakes.

Sometimes the best solutions come from off-the-wall, unorthodox decisions. Sit in your creativity , let ideas flow, and don’t be afraid to share them with your colleagues. Putting yourself in a creative mindset helps you see situations from new perspectives and arrive at innovative conclusions.

12. Embrace discomfort

Get comfortable feeling uncomfortable . It isn’t easy when others challenge your ideas, but sometimes, it’s the only way to see new perspectives and think critically.

By willingly stepping into unfamiliar territory, you foster the resilience and flexibility you need to become a better thinker. You’ll learn how to pick yourself up from failure and approach problems from fresh angles.

man-looking-down-to-something-while-thinking-how-to-develop-critical-thinking-skills

Thinking critically is easier said than done. To help you understand its impact (and how to use it), here are two scenarios that require critical thinking skills and provide teachable moments.

Scenario #1: Unexpected delays and budget

Imagine your team is working on producing an event. Unexpectedly, a vendor explains they’ll be a week behind on delivering materials. Then another vendor sends a quote that’s more than you can afford. Unless you develop a creative solution, the team will have to push back deadlines and go over budget, potentially costing the client’s trust.

Here’s how you could approach the situation with creative thinking:

Analyze the situation holistically: Determine how the delayed materials and over-budget quote will impact the rest of your timeline and financial resources . That way, you can identify whether you need to build an entirely new plan with new vendors, or if it’s worth it to readjust time and resources.
Identify your alternative options: With careful assessment, your team decides that another vendor can’t provide the same materials in a quicker time frame. You’ll need to rearrange assignment schedules to complete everything on time.
Collaborate and adapt: Your team has an emergency meeting to rearrange your project schedule. You write down each deliverable and determine which ones you can and can’t complete by the deadline. To compensate for lost time, you rearrange your task schedule to complete everything that doesn’t need the delayed materials first, then advance as far as you can on the tasks that do.
Check different resources: In the meantime, you scour through your contact sheet to find alternative vendors that fit your budget. Accounting helps by providing old invoices to determine which vendors have quoted less for previous jobs. After pulling all your sources, you find a vendor that fits your budget.
Maintain open communication: You create a special Slack channel to keep everyone up to date on changes, challenges, and additional delays. Keeping an open line encourages transparency on the team’s progress and boosts everyone’s confidence.

coworkers-at-meeting-looking-together-the-screen-how-to-develop-critical-thinking-skills

Scenario #2: Differing opinions

A conflict arises between two team members on the best approach for a new strategy for a gaming app. One believes that small tweaks to the current content are necessary to maintain user engagement and stay within budget. The other believes a bold revamp is needed to encourage new followers and stronger sales revenue.

Here’s how critical thinking could help this conflict:

Listen actively: Give both team members the opportunity to present their ideas free of interruption. Encourage the entire team to ask open-ended questions to more fully understand and develop each argument.
Flex your analytical skills: After learning more about both ideas, everyone should objectively assess the benefits and drawbacks of each approach. Analyze each idea's risk, merits, and feasibility based on available data and the app’s goals and objectives.
Identify common ground: The team discusses similarities between each approach and brainstorms ways to integrate both idea s, like making small but eye-catching modifications to existing content or using the same visual design in new media formats.
Test new strategy: To test out the potential of a bolder strategy, the team decides to A/B test both approaches. You create a set of criteria to evenly distribute users by different demographics to analyze engagement, revenue, and customer turnover.
Monitor and adapt: After implementing the A/B test, the team closely monitors the results of each strategy. You regroup and optimize the changes that provide stronger results after the testing. That way, all team members understand why you’re making the changes you decide to make.

You can’t think your problems away. But you can equip yourself with skills that help you move through your biggest challenges and find innovative solutions. Learning how to develop critical thinking is the start of honing an adaptable growth mindset.

Now that you have resources to increase critical thinking skills in your professional development, you can identify whether you embrace change or routine, are open or resistant to feedback, or turn to research or emotion will build self-awareness. From there, tweak and incorporate techniques to be a critical thinker when life presents you with a problem.

Understand Yourself Better:

Big 5 Personality Test

Elizabeth Perry, ACC

Elizabeth Perry is a Coach Community Manager at BetterUp. She uses strategic engagement strategies to cultivate a learning community across a global network of Coaches through in-person and virtual experiences, technology-enabled platforms, and strategic coaching industry partnerships. With over 3 years of coaching experience and a certification in transformative leadership and life coaching from Sofia University, Elizabeth leverages transpersonal psychology expertise to help coaches and clients gain awareness of their behavioral and thought patterns, discover their purpose and passions, and elevate their potential. She is a lifelong student of psychology, personal growth, and human potential as well as an ICF-certified ACC transpersonal life and leadership Coach.

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How to Improve Your Problem-Solving Skills with These 8 Science-Backed Techniques

Post author: Kirstie Pursey
Post published: January 8, 2018
Reading time: 6 mins read
Post category: Personal Development / Self-Improvement / Success Skills

We all have many problems to solve every day. But have you ever thought how improving your problem-solving skills could make you more successful?

Every day we are bombarded with problems that need solving. Many of these are mundane everyday problems, such as how to fit in your child’s dance class, a grocery shop, and dentist appointment after school. But some are more complex and affect how successful we are in our work lives and our relationships.

Luckily, it is easy to improve your problem-solving skills with a few simple tips and tricks.

1. focus on the solution – not the problem.

Neuroscientists have shown that it is difficult for your brain to find solutions if you focus on the problem. A more positive approach is to acknowledge the problem and then switch to seeking possible solutions .

2. Make Sure You are Solving the Right Problem

This may sound obvious, but you should ensure you are focused on the right problem . Often, we look for quick fixes that cover up the problem rather than finding the deeper cause .

For example, your problem might be that you are exhausted all the time . You may then assume that you need more sleep. However, the problem might not be lack of sleep but an underlying health condition. It wouldn’t matter how much extra sleep you got, you wouldn’t solve your tiredness because you weren’t addressing the right problem.

3. Slow Down

Problems make us feel uncomfortable , so we try to solve them as quickly as possible . However, it is often important to slow down and take the time to find the right solution rather than leaping to the first possibility that comes to mind. It can also help to take a break from a problem if you can’t find a solution. When you come back, you look at the problem afresh.

In addition, research has suggested that your subconscious mind will have been mulling over the situation in the meantime, so you may come up with some new insights .

4. Don’t Panic

It is easy to panic when faced with a problem. However, panic and anxiety will seriously affect your ability to make clear and creative decisions . All that adrenaline racing through your body is not conducive to calm, critical thinking.

So, to develop your problem-solving skills, first, take a few deep breaths, go for a walk or do whatever makes you regain your composure.

5. Keep asking why

To dig deeper into a problem, a clever trick to improve your problem-solving skills is to act like a toddler and keep asking why . For example, if your problem is that you keep getting takeout instead of cooking a healthy meal ask:

Why did I get takeout?
There was no fresh food in the house
Why was there no fresh food in the house?
I didn’t have time to go shopping
Why didn’t I have time to go shopping?
I usually go after work on Thursdays, but I keep having to work late.

Now you understand better why you are having trouble cooking fresh food. A range of solutions is now available, such as changing the time you go shopping or talking to your boss about having one day a week where you leave on time.

6. Simplify things

Problems are often complex. If you are having a problem with something such as finances, you may think about may parts of the problem such as not getting paid enough, spending too much, not developing your side hustle. Before you know it, you are looking to ask for a raise or change job, work on cutting your outgoings and starting the side hustle. You may also have upset your partner and kids by stressing out and demanding changes along the way. It’s all too overwhelming .

However, when you break the problem down into its basic components, it becomes easier to understand and, therefore, easier to solve . You can focus on one step at a time rather than running around like a headless chicken trying to fix everything at once.

7. Think laterally

We can get stuck in a rut when we keep using the same approach to solving a problem even when it hasn’t worked before. For example, many of us have tried to set a fitness schedule but never been able to keep it. However, when you think laterally , you open up your mind to different possible solutions, and this helps you have more creative ideas. Try to think of the opposite of your normal solution .

For example, if you always plan to go the gym three times a week but never make it, perhaps try the opposite such as have the gym come to you. Maybe in the form of a personal trainer or even a YouTube video. Or, instead of going to the gym, go somewhere different, like the park, boating lake or beach.

8. List out as many solutions as possible

Perhaps the best advice on problem-solving is never to dismiss an idea . Write down every possible solution to a problem you can think of, even if it seems silly. It may lead to a better idea or be something that could be adapted to become a great idea.

Closing thoughts

These tips may seem quite simple, but they can have a profound influence on your life. Developing your problem-solving skills can make you more effective at work, at home and in your relationships. It can also reduce stress and help you feel more in control of what happens in your life.

Slowing down and taking the time to deal with problems and find creative and effective solutions can definitely help your life to run more smoothly.

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This Post Has 2 Comments

Thank you! I enjoying reading every time and not only reading but, apply what was read into my life.

Wow! great post. Your ideas are awesome. Your problem-solving technique helps me lot. Thanks for the sharing such a nice post.

Thankfully. John Plix

Problem-Solving Mastery: Your Roadmap to Effective Solutions

Job Skills , Life skills , Soft skills

In today’s rapidly evolving world, problem-solving skills have become more critical. The ability to identify, analyze, and find effective solutions to complex challenges is highly valued across various domains, including education, business, and personal life. Problem-solving skills empower individuals to overcome obstacles, make informed decisions, and confidently navigate uncertain situations. They are key personal and professional success drivers, enabling individuals to adapt to change, innovate, and seize opportunities.

This article will delve into the essential steps for mastering problem-solving skills. We will explore the characteristics of effective problem solvers and highlight the step-by-step process they follow to tackle problems. From defining the problem and gathering information to evaluating solutions and implementing the chosen course of action, we will cover each stage in detail, providing valuable insights and practical strategies. Additionally, we will discuss various techniques and tools that can enhance problem-solving abilities and address common challenges individuals encounter. Whether you are a student, professional, or simply looking to enhance your problem-solving skills, this article will serve as a comprehensive guide to equip you with the necessary knowledge and techniques to become a proficient problem solver.

Understanding Problem Solving

A. definition of problem-solving.

Problem-solving is a fundamental skill applicable across diverse academic, professional, and personal contexts. It plays a crucial role in business, science, engineering, and everyday life, enabling individuals to overcome obstacles, achieve goals, and improve outcomes.

Here are some definitions with sources-

“Problem-solving is the cognitive process of identifying, analyzing, and resolving obstacles or difficulties encountered to achieve a desired goal or outcome.”

Source: – Simon, H. A. (1972). Theories of Bounded Rationality. Decision and Organization, 1(1), 161-176.

“Problem-solving refers to the systematic approach of finding solutions to challenges by utilizing logical thinking, analytical skills, and creativity.”

Source: – D’Zurilla, T. J., & Nezu, A. M. (2007). Problem-Solving Therapy: A Positive Approach to Clinical Intervention. Springer Publishing Company.

“Problem-solving is the cognitive process of identifying, analyzing, and overcoming obstacles through the application of problem-solving strategies, critical thinking , and decision-making skills.”

Source: – Fogler, H. S., LeBlanc, S. E., & Rizzo, E. (2020). Strategies for Creative Problem Solving. Pearson.

“Problem-solving involves the ability to define problems, generate potential solutions, evaluate alternatives, and implement the best course of action, resulting in effective decision making and successful resolution of challenges.”

Source: – Bransford, J. D., Brown, A. L., & Cocking, R. R. (2000). How People Learn: Brain, Mind, Experience, and School : Expanded Edition. National Academies Press.

B. The role of problem-solving in personal and professional life

The Role of Problem-Solving in Personal and Professional Life:

1. Personal Life:

a. Decision Making: Problem-solving is crucial in making informed decisions about personal matters, such as career choices, relationships, and financial planning.

b. Resolving Conflicts: Effective problem-solving skills help resolve conflicts and disputes, fostering healthier relationships and communication.

c. Adaptability: Problem-solving enables individuals to navigate life’s challenges and adapt to changing circumstances, enhancing personal growth and resilience.

d. Goal Achievement: By identifying obstacles and finding solutions, problem-solving helps individuals overcome barriers and progress towards achieving personal goals.

2. Professional Life:

a. Innovation and Creativity: Problem-solving is at the core of innovation, enabling individuals to identify opportunities, develop new ideas, and implement creative solutions.

b. Decision Making: Effective problem-solving skills aid in making sound business decisions, analyzing data, and evaluating options to achieve desired outcomes.

c. Troubleshooting and Crisis Management : Problem-solving is crucial in addressing workplace issues, identifying root causes, and implementing solutions to operational challenges and crises.

d. Collaboration and Teamwork: Problem-solving skills facilitate effective collaboration and teamwork, as individuals work together to analyze problems, generate ideas, and implement solutions.

e. Continuous Improvement: By identifying inefficiencies and finding better solutions, problem-solving drives continuous improvement in processes, products, and services.

f. Leadership: Strong problem-solving abilities are essential for effective leadership, as leaders navigate complex situations, inspire teams, and drive organizational success.

Overall, problem-solving is vital in personal and professional life, empowering individuals to overcome obstacles, make informed decisions, foster innovation, and achieve desired outcomes. It promotes adaptability, resilience, and growth, enhancing overall success and satisfaction in various aspects of life.

Characteristics of Effective Problem Solvers

Here are some Characteristics of Effective Problem Solvers:

1. Critical Thinking: Effective problem solvers possess strong critical thinking skills. They can analyze situations objectively, evaluate information, identify patterns, and make logical connections to understand the underlying causes of problems.

2. Analytical Skills: Effective problem solvers can break down complex problems into smaller, more manageable components. They can examine each component individually, identify relevant factors, and assess their interrelationships to understand the problem comprehensively.

3. Creativity and Innovative Thinking: Effective problem solvers think outside the box and are open to unconventional ideas and solutions. They approach problems creatively, seeking new perspectives, alternative approaches, and innovative solutions.

4. Persistence and Resilience: Effective problem solvers persevere when facing obstacles and setbacks. They are resilient and maintain a positive attitude, viewing challenges as opportunities for growth and learning rather than insurmountable barriers.

5. Adaptability and Flexibility: Effective problem solvers are adaptable and flexible in their thinking and approach. They are open to adjusting their strategies, considering different viewpoints, and embracing change as they navigate complex problem-solving situations.

6. Systems Thinking: Effective problem solvers consider the larger context and understand the interconnectedness of various factors. They can see how different elements within a system influence each other and recognize the ripple effects of their decisions and actions.

7. Collaboration and Communication: Effective problem solvers are skilled in collaboration and communication. They actively listen to others, seek input and feedback, and can articulate their thoughts and ideas clearly. They can work well in teams, leveraging diverse perspectives and expertise to find optimal solutions.

8. Decision Making: Effective problem solvers are proficient in decision-making . They gather relevant information, weigh different options, assess risks and benefits, and make informed choices based on a logical and rational evaluation process.

9. Continuous Learning: Effective problem solvers have a growth mindset and a thirst for knowledge. They actively seek opportunities to learn new skills, expand their knowledge base, and stay updated on industry trends and advancements.

10. Emotional Intelligence: Effective problem solvers possess emotional intelligence, allowing them to understand and manage their emotions and empathize with others. They can navigate interpersonal dynamics, handle conflicts constructively, and foster positive relationships while solving problems.

These characteristics collectively contribute to the effectiveness of problem solvers, enabling them to approach challenges with a systematic, innovative, and resilient mindset, ultimately leading to successful problem resolution and achieving desired outcomes.

The Problem-Solving Process

Here is The Problem-Solving Process Step by Step:

Step 1: Defining the Problem:

1. Identifying the root cause: To effectively solve a problem, it’s important to identify the underlying cause or causes. This involves digging deeper to understand the factors or circumstances that led to the problem’s occurrence.

2. Clarifying the desired outcome: Clearly defining the desired outcome provides a clear direction for problem-solving. It helps in setting goals and measuring the success of the solution.

Step 2: Gathering information and analyzing the situation:

1. Collecting relevant data and facts: Gathering relevant data and facts about the problem is crucial for making informed decisions. This involves collecting information from reliable sources, conducting surveys, interviews, or analyzing existing data.

2. Conducting research and seeking different perspectives: Researching the problem and seeking different perspectives allows for a comprehensive understanding of the situation. This may involve studying case studies, consulting experts, or getting insights from people who have faced similar challenges.

Step 3: Generating potential solutions:

1. Brainstorming techniques: Brainstorming involves generating many ideas without judgment. It encourages creativity and open-mindedness, allowing for the exploration of various solutions.

2. Considering multiple options: Considering multiple options helps in expanding the range of possibilities. It involves evaluating different approaches, strategies, or alternatives to find the most effective solution.

Step 4: Evaluating and selecting the best solution:

1. Assessing pros and cons: Evaluating the potential solutions involves assessing their advantages and disadvantages. This helps in understanding the potential benefits and drawbacks of each option.

2. Using decision-making tools and techniques: Decision-making tools and techniques, such as decision matrices, cost-benefit analysis, or SWOT analysis, can provide a structured approach to evaluating and comparing different solutions. They help in making an informed decision.

Step 5: Implementing the chosen solution:

1. Developing an action plan: A detailed action plan outlines the steps and tasks needed to implement the chosen solution. It includes setting deadlines, assigning responsibilities, and allocating necessary resources.

2. Overcoming potential obstacles: Anticipating potential obstacles and challenges helps develop contingency plans. By identifying potential barriers in advance, proactive measures can be taken to overcome them and ensure a smoother implementation process.

Step 6: Monitoring and evaluating the outcomes:

1. Assessing the solution’s effectiveness: Regularly monitoring and evaluating the outcomes of the implemented solution is crucial. This involves measuring the results against the desired outcome and assessing whether the solution effectively addresses the problem.

2. Making adjustments if necessary: If the desired outcomes are not achieved or new issues arise, it may be necessary to adjust the solution or implementation plan. This ensures continuous improvement and adaptability throughout the problem-solving process.

By following this step-by-step process, individuals and teams can approach problem-solving systematically and comprehensively, increasing the chances of finding effective solutions and achieving desired outcomes.

Techniques and Strategies for Effective Problem Solving

Here are some Techniques and Strategies for Effective Problem Solving:

A. SWOT analysis (Strengths, Weaknesses, Opportunities, Threats):

SWOT analysis is a widely used technique for understanding a situation or organization’s internal strengths and weaknesses and the external opportunities and threats it faces. It involves identifying and analyzing these four factors to gain insights into the current state and potential future scenarios. One can effectively capitalize on opportunities and mitigate threats by understanding strengths and weaknesses.

B. Root cause analysis:

Root cause analysis is a technique used to identify the underlying cause or causes of a problem. It involves digging deeper into the problem to determine the fundamental reasons for its occurrence. By identifying and addressing the root cause, rather than just treating symptoms, one can prevent the problem from recurring and find long-term solutions.

C. Pareto analysis:

Pareto analysis, also known as the 80/20 rule, is a technique that helps prioritize tasks or issues based on their significance. It involves identifying the vital few (20%) contributing to the majority (80%) of the problem. One can achieve the greatest impact with limited resources by focusing efforts on addressing the most significant factors.

D. Six Thinking Hats technique:

The Six Thinking Hats technique, developed by Edward de Bono, is a method for approaching problem-solving from different perspectives. Each “hat” represents a different thinking mode or mindset, such as logical, creative, critical, etc. By consciously adopting these different perspectives, individuals or teams can explore different angles, consider various factors, and enhance problem-solving.

E. Design thinking approach:

The design thinking approach is a human-centered problem-solving methodology. It emphasizes empathy, collaboration, and experimentation to understand the user’s needs, ideate innovative solutions, and iterate through prototypes. It involves several stages, including empathizing with users, defining the problem, ideating potential solutions, prototyping, and testing. This approach encourages a creative and iterative problem-solving process that delivers solutions meeting user needs.

By utilizing these techniques and strategies for effective problem-solving, individuals and teams can enhance their problem-solving capabilities, think more critically and creatively, and arrive at comprehensive and innovative solutions to address various challenges.

Overcoming Common Challenges in Problem-Solving

Now we discuss how to overcome Common Challenges in Problem-Solving:

A. Emotional barriers and biases:

1. Self-awareness: Recognize and acknowledge your emotions and biases that may hinder the problem-solving process.

2. Objective perspective: Strive to approach problems with an open mind and consider alternative viewpoints.

3. Seek feedback: Involve others in problem-solving to gain diverse perspectives and challenge your biases.

B. Fear of failure and risk aversion:

1. Embrace a growth mindset: View failures as learning opportunities and be open to taking calculated risks.

2. Break problems into smaller steps: Breaking down complex problems into smaller, manageable tasks can help reduce the Fear of failure.

3. Experiment and iterate: Implement solutions in iterative stages, allowing for adjustments and learning from setbacks.

C. Lack of communication and collaboration:

1. Active listening: Listen attentively to others’ perspectives, fostering effective communication and understanding.

2. Encourage participation: Create a supportive environment where everyone feels comfortable contributing ideas and insights.

3. Foster teamwork: Promote collaboration and establish clear roles and responsibilities within problem-solving teams.

D. Ineffective time management:

1. Prioritize tasks: Identify the most critical aspects of the problem and allocate time accordingly.

2. Set deadlines and milestones: Establish specific deadlines for each step of the problem-solving process to stay on track.

3. Avoid distractions: Minimize interruptions and focus on the task by creating a conducive work environment.

By addressing these common problem-solving challenges, individuals and teams can enhance their problem-solving effectiveness and achieve better outcomes. Overcoming emotional barriers and biases, embracing risk-taking, fostering effective communication and collaboration, and managing time efficiently are key factors in successful problem-solving endeavors. By developing strategies to tackle these challenges, individuals can unlock their problem-solving potential and approach challenges with confidence and resilience.

Developing Problem-Solving Skills

Is it possible to develop problem-solving skills? Yes, it is possible. But How?

A. Continuous learning and skill development:

1. Stay curious: Cultivate a continuous learning mindset by seeking new knowledge, exploring different perspectives, and staying updated on industry trends.

2. Acquire relevant knowledge: Develop a solid foundation in the areas relevant to problem-solving, such as critical thinking, analytical skills, creativity, and decision-making.

3. Pursue professional development: Attend workshops, training programs, and online courses on problem-solving techniques and strategies.

B. Seeking feedback and reflection:

1. Welcome constructive criticism: Seek feedback from peers, mentors, or supervisors to gain insights into areas for improvement in your problem-solving approach.

2. Reflect on past experiences: Evaluate your problem-solving efforts, identify strengths and weaknesses, and learn from your successes and failures.

3. Develop self-awareness: Understand your thinking patterns, biases, and emotional reactions to improve your problem-solving skills.

C. Practicing problem-solving exercises and scenarios:

1. Solve puzzles and brain teasers: Engage in activities that challenge your problem-solving abilities, such as puzzles, riddles, or logic games.

2. Simulate problem-solving scenarios: Create hypothetical problem-solving situations and brainstorm potential solutions to enhance your critical thinking and decision-making skills.

3. Participate in group problem-solving activities: Collaborate with others in problem-solving exercises or workshops to foster teamwork and develop effective communication skills.

D. Engaging in real-life problem-solving experiences:

1. Embrace challenges: Seek opportunities to tackle real-world problems, whether at work, in personal projects, or community initiatives.

2. Apply problem-solving techniques: Utilize the problem-solving process and relevant strategies to address issues encountered in various aspects of life.

3. Learn from experiences: Reflect on your problem-solving approach in real-life situations, identify areas of improvement, and adjust your strategies accordingly.

Developing problem-solving skills is an ongoing process that requires continuous learning, practice, and application in both simulated and real-life scenarios. By investing time and effort in skill development, seeking feedback, reflecting on experiences, and engaging in problem-solving activities, individuals can strengthen their problem-solving abilities and effectively address complex challenges.

Applying Problem-Solving Skills in Different Areas

Now we will discuss Applying Problem-Solving Skills in Different Areas:

A. Problem-solving in the workplace:

Problem-solving skills are highly valuable in the workplace as they enable individuals to address challenges, make informed decisions, and contribute to organizational success. In a professional setting, problem-solving involves identifying and analyzing issues, generating effective solutions, and implementing them to achieve desired outcomes. It often requires collaboration, critical thinking, and creative problem-solving techniques. Effective problem-solving in the workplace can lead to increased productivity, improved teamwork, and innovation.

B. Problem-solving in personal relationships:

Problem-solving skills play a crucial role in maintaining healthy and constructive personal relationships. Conflicts and challenges are inevitable with family members, friends, or romantic partners. Applying problem-solving skills in personal relationships involves active listening, empathy, and open communication. It requires identifying and understanding the issues, finding common ground, and working towards mutually beneficial solutions. Problem-solving in personal relationships helps build trust, strengthen connections, and promote harmony.

C. Problem-solving in entrepreneurship:

Problem-solving is an essential skill for entrepreneurs, as it drives innovation and the ability to identify and seize opportunities. Entrepreneurs face various challenges, such as market competition, resource constraints, and changing customer needs. Applying problem-solving skills in entrepreneurship involves identifying market gaps, analyzing customer pain points, and developing innovative solutions. Entrepreneurs must be adaptable, resilient, and creative in finding solutions that address real-world problems and create customer value.

D. Problem-solving in everyday life:

Problem-solving skills are not limited to specific areas but are applicable in everyday life. From simple tasks to complex decisions, problem-solving helps navigate challenges efficiently. Everyday problem-solving involves assessing situations, setting goals, considering available resources, and making informed choices. It can range from troubleshooting technology issues to managing personal finances, resolving conflicts, or finding solutions to logistical problems. Developing problem-solving skills in everyday life leads to increased self-confidence, improved decision-making abilities, and overall personal effectiveness.

In all these areas, applying problem-solving skills enables individuals to approach challenges with a structured and analytical mindset, find practical solutions, and overcome obstacles effectively. It empowers individuals to think critically, adapt to changing circumstances, and positively contribute to various aspects of their lives.

Case Studies of Successful Problem Solving

Here are some Case Studies of Successful Problem Solving:

A. Real-life examples of problem-solving success stories:

1. NASA’s Apollo 13 Mission: The Apollo 13 mission faced a critical problem when an oxygen tank exploded, jeopardizing the lives of the astronauts. Through collaborative problem-solving, the NASA team on the ground and the astronauts in space worked together to develop innovative solutions, such as building a makeshift CO2 filter, conserving power, and navigating a safe return to Earth.

2. Apple’s iPhone Development: Apple faced the challenge of creating a revolutionary smartphone that combined multiple functions in a user-friendly design. Through rigorous problem-solving, Apple’s team developed groundbreaking solutions, such as the touch screen interface, intuitive user experience, and integration of various technologies, leading to the successful launch of the iPhone.

3. Toyota’s Lean Manufacturing System: Toyota encountered production inefficiencies and quality issues. By implementing problem-solving techniques, such as the Toyota Production System, the company focused on waste reduction, continuous improvement, and empowering employees to identify and solve problems. This increased productivity, improved quality, and a competitive advantage in the automotive industry.

B. Analysis of the problem-solving strategies employed:

1. Collaborative Problem-Solving: Successful problem-solving often involves collaboration among individuals or teams. Organizations can tackle complex challenges more effectively by leveraging diverse perspectives, knowledge, and skills.

2. Innovative Thinking: Problem-solving success stories often involve innovative thinking to address issues in novel ways. This may include exploring new technologies, challenging conventional wisdom, or adopting creative approaches that disrupt the status quo.

3. Systematic Approach: Effective problem-solving requires a systematic approach that involves defining the problem, gathering relevant information, analyzing options, and implementing solutions. This structured method provides a comprehensive understanding of the problem and helps identify the most appropriate action.

4. Continuous Improvement: Many successful problem-solving cases are committed to continuous improvement. Organizations embracing a learning and adaptability culture are better equipped to identify and solve problems efficiently, leading to long-term success.

5. Customer-Centric Solutions: Problem-solving strategies that prioritize understanding and meeting customer needs tend to yield successful outcomes. Organizations can develop solutions that deliver value and drive customer satisfaction by placing the customer at the center of problem-solving efforts.

Analyzing the problem-solving strategies employed in these case studies provides valuable insights into the approaches, techniques, and mindsets that contribute to successful problem resolution. It highlights the importance of collaboration, innovation, systematic thinking, continuous improvement, and customer focus in achieving positive outcomes.

Conclusion:

In conclusion, problem-solving skills are vital in various aspects of life, including personal, professional, and entrepreneurial endeavors. Through this article, we have explored the importance of problem-solving, its Definition, its role in different areas, characteristics of effective problem solvers, the problem-solving process, and techniques for effective problem-solving. We have also examined case studies of successful problem-solving and analyzed the strategies employed.

Recap of key points:

1. Problem-solving skills are crucial for personal, professional, and entrepreneurial success.

2. Effective problem solvers possess critical thinking, creativity, adaptability, and perseverance.

3. The problem-solving process involves defining the problem, gathering information, generating solutions, evaluating options, implementing the chosen solution, and monitoring outcomes.

4. Techniques like SWOT analysis, root cause analysis, Pareto analysis, Six Thinking Hats, and design thinking provide valuable frameworks for problem-solving.

As you have learned about the importance and various aspects of problem-solving, I encourage you to apply these skills in your own life. Problem-solving is not a mere intellectual exercise but a practical tool that can lead to personal growth, professional success, and positive societal contributions. Developing and honing your problem-solving abilities allows you to navigate challenges, make informed decisions, and find innovative solutions.

Embrace a continuous improvement mindset and a willingness to think outside the box. Seek opportunities to apply problem-solving skills in your relationships, workplace, entrepreneurial ventures, and everyday life. Remember that each challenge presents an opportunity for growth and learning. You can overcome obstacles and achieve desired outcomes by approaching problems with a structured and analytical mindset, considering multiple perspectives, and employing effective problem-solving techniques.

Incorporate problem-solving into your daily life and encourage others to do the same. By doing so, you contribute to a more proactive and solution-oriented society. Remember, problem-solving is a skill that can be developed and refined through practice and experience. So, take on challenges, embrace creativity, and be a proactive problem solver.

Start applying problem-solving skills today, and you will witness the positive impact it can have on your life and the lives of those around you.

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How Strengthening Your Problem Solving Skills Can Make You a Better Decision Maker

How to strengthen your problem-solving skills.

First, train yourself to focus on solutions, not on the problem. When you focus on the obstacles you face, you can become distracted and lose focus on possible solutions. It’s similar to the concept at work in a brainstorming session. For brainstorming to be effective, it must have a sole focus on developing solutions. The moment the notion of “That will never work” enters the process, it tends to kill creativity, and creativity is essential to enable you to view solutions from different perspectives.

Try asking yourself “what if” type of questions. This will help stimulate your brain to think more creatively and consider solutions that might be very different — the complete opposite, perhaps — from the way you’re trying to approach the issue.

Stay positive. Think of problems as opportunities and view them as indicators of ways you can improve on your current process.

Break it down

Things are usually easier to manage when you break them down into smaller pieces.

Begin by defining the exact problem. To paraphrase f ormer United States Secretary of Labor Robert Reich, if you don’t get the problem right, you can’t get the solution right . On the surface, it can appear, for example, that lack of revenue is the problem. Look beyond this, to what the underlying issue might be. Is there a productivity problem? Is the company failing to generate enough sales? Do you need to adjust your product mix?

Next, quantify the size of the problem. What is the effect of the problem on the company or organization? In addition to avoiding unpleasant ramifications, what can be gained by finding a solution?

Identify the cause or causes of the problem. Are there interpersonal issues? Is it a process issue? Is it more technical, or is it a combination of things? Develop a flowchart to help pinpoint the root cause.

Consider alternative solutions. Understand how much it will cost to resolve the problem and how much time is available to find and implement a solution. Will you need to consult with people outside of your organization?

Finally, analyze the cost, the benefit of solving the problem, the consequences of not solving the problem, consider whether it’s something your team can implement, and choose the optimal solution.

Becoming a better problem-solver can make you a better decision-maker

When you improve your ability to process information, you become more confident not only in your abilities as a decision-maker but also in terms of your interpersonal skills. These traits then become part of a continuum in the problem-solving and decision-making process. By boosting your self-confidence through improved problem-solving skills, you are more likely to clearly define the problem before you start searching for solutions and you are less likely to embrace a quick fix. Perhaps you’ll find value in playing devil’s advocate with your team to elicit additional ideas. Armed with a set of problem-solving skills, you will be able to resist the human tendency to become impatient and feel more confident in taking the time to find a balanced solution.

Even if you don’t feel you are natural-born problem-solver, it’s a skill you can learn. When you strengthen your problem solving skills to make better decisions , the confidence you gain will continue to grow over time.

Topics: Professional Development , Leadership , Management

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What Are Problem-Solving Skills? Definition and Examples

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Forage puts students first. Our blog articles are written independently by our editorial team. They have not been paid for or sponsored by our partners. See our full editorial guidelines .

Why do employers hire employees? To help them solve problems. Whether you’re a financial analyst deciding where to invest your firm’s money, or a marketer trying to figure out which channel to direct your efforts, companies hire people to help them find solutions. Problem-solving is an essential and marketable soft skill in the workplace.

So, how can you improve your problem-solving and show employers you have this valuable skill? In this guide, we’ll cover:

Problem-Solving Skills Definition

Why are problem-solving skills important, problem-solving skills examples, how to include problem-solving skills in a job application, how to improve problem-solving skills, problem-solving: the bottom line.

Problem-solving skills are the ability to identify problems, brainstorm and analyze answers, and implement the best solutions. An employee with good problem-solving skills is both a self-starter and a collaborative teammate; they are proactive in understanding the root of a problem and work with others to consider a wide range of solutions before deciding how to move forward.

Examples of using problem-solving skills in the workplace include:

Researching patterns to understand why revenue decreased last quarter
Experimenting with a new marketing channel to increase website sign-ups
Brainstorming content types to share with potential customers
Testing calls to action to see which ones drive the most product sales
Implementing a new workflow to automate a team process and increase productivity

Problem-solving skills are the most sought-after soft skill of 2022. In fact, 86% of employers look for problem-solving skills on student resumes, according to the National Association of Colleges and Employers Job Outlook 2022 survey .

It’s unsurprising why employers are looking for this skill: companies will always need people to help them find solutions to their problems. Someone proactive and successful at problem-solving is valuable to any team.

“Employers are looking for employees who can make decisions independently, especially with the prevalence of remote/hybrid work and the need to communicate asynchronously,” Eric Mochnacz, senior HR consultant at Red Clover, says. “Employers want to see individuals who can make well-informed decisions that mitigate risk, and they can do so without suffering from analysis paralysis.”

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Problem-solving includes three main parts: identifying the problem, analyzing possible solutions, and deciding on the best course of action.

>>MORE: Discover the right career for you based on your skills with a career aptitude test .

Research is the first step of problem-solving because it helps you understand the context of a problem. Researching a problem enables you to learn why the problem is happening. For example, is revenue down because of a new sales tactic? Or because of seasonality? Is there a problem with who the sales team is reaching out to?

Research broadens your scope to all possible reasons why the problem could be happening. Then once you figure it out, it helps you narrow your scope to start solving it.

Analysis is the next step of problem-solving. Now that you’ve identified the problem, analytical skills help you look at what potential solutions there might be.

“The goal of analysis isn’t to solve a problem, actually — it’s to better understand it because that’s where the real solution will be found,” Gretchen Skalka, owner of Career Insights Consulting, says. “Looking at a problem through the lens of impartiality is the only way to get a true understanding of it from all angles.”

Decision-Making

Once you’ve figured out where the problem is coming from and what solutions are, it’s time to decide on the best way to go forth. Decision-making skills help you determine what resources are available, what a feasible action plan entails, and what solution is likely to lead to success.

On a Resume

Employers looking for problem-solving skills might include the word “problem-solving” or other synonyms like “ critical thinking ” or “analytical skills” in the job description.

“I would add ‘buzzwords’ you can find from the job descriptions or LinkedIn endorsements section to filter into your resume to comply with the ATS,” Matthew Warzel, CPRW resume writer, advises. Warzel recommends including these skills on your resume but warns to “leave the soft skills as adjectives in the summary section. That is the only place soft skills should be mentioned.”

On the other hand, you can list hard skills separately in a skills section on your resume .

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In a Cover Letter or an Interview

Explaining your problem-solving skills in an interview can seem daunting. You’re required to expand on your process — how you identified a problem, analyzed potential solutions, and made a choice. As long as you can explain your approach, it’s okay if that solution didn’t come from a professional work experience.

“Young professionals shortchange themselves by thinking only paid-for solutions matter to employers,” Skalka says. “People at the genesis of their careers don’t have a wealth of professional experience to pull from, but they do have relevant experience to share.”

Aaron Case, career counselor and CPRW at Resume Genius, agrees and encourages early professionals to share this skill. “If you don’t have any relevant work experience yet, you can still highlight your problem-solving skills in your cover letter,” he says. “Just showcase examples of problems you solved while completing your degree, working at internships, or volunteering. You can even pull examples from completely unrelated part-time jobs, as long as you make it clear how your problem-solving ability transfers to your new line of work.”

Learn How to Identify Problems

Problem-solving doesn’t just require finding solutions to problems that are already there. It’s also about being proactive when something isn’t working as you hoped it would. Practice questioning and getting curious about processes and activities in your everyday life. What could you improve? What would you do if you had more resources for this process? If you had fewer? Challenge yourself to challenge the world around you.

Think Digitally

“Employers in the modern workplace value digital problem-solving skills, like being able to find a technology solution to a traditional issue,” Case says. “For example, when I first started working as a marketing writer, my department didn’t have the budget to hire a professional voice actor for marketing video voiceovers. But I found a perfect solution to the problem with an AI voiceover service that cost a fraction of the price of an actor.”

Being comfortable with new technology — even ones you haven’t used before — is a valuable skill in an increasingly hybrid and remote world. Don’t be afraid to research new and innovative technologies to help automate processes or find a more efficient technological solution.

Collaborate

Problem-solving isn’t done in a silo, and it shouldn’t be. Use your collaboration skills to gather multiple perspectives, help eliminate bias, and listen to alternative solutions. Ask others where they think the problem is coming from and what solutions would help them with your workflow. From there, try to compromise on a solution that can benefit everyone.

If we’ve learned anything from the past few years, it’s that the world of work is constantly changing — which means it’s crucial to know how to adapt . Be comfortable narrowing down a solution, then changing your direction when a colleague provides a new piece of information. Challenge yourself to get out of your comfort zone, whether with your personal routine or trying a new system at work.

Put Yourself in the Middle of Tough Moments

Just like adapting requires you to challenge your routine and tradition, good problem-solving requires you to put yourself in challenging situations — especially ones where you don’t have relevant experience or expertise to find a solution. Because you won’t know how to tackle the problem, you’ll learn new problem-solving skills and how to navigate new challenges. Ask your manager or a peer if you can help them work on a complicated problem, and be proactive about asking them questions along the way.

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Step 1 of 3

Companies always need people to help them find solutions — especially proactive employees who have practical analytical skills and can collaborate to decide the best way to move forward. Whether or not you have experience solving problems in a professional workplace, illustrate your problem-solving skills by describing your research, analysis, and decision-making process — and make it clear that you’re the solution to the employer’s current problems.

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Build career skills recruiters are looking for.

19 Ways to Improve Your Problem Solving Skills at Work

This article discusses step-by-step ways to improve your problem solving skills at work.

Topics addressed include breaking down a problem to understand it better, digging a little deeper to find out what caused the problem, and ascertaining how widespread the problem is including how many people are affected.

Other steps outlined consist of figuring out potential solutions then narrowing down to select the best possible option under the circumstances.

Once a problem has been figured out, dealt with or resolved, additional processes entail monitoring the progress of the solution and proactively taking action to prevent future problems.

Towards the tail end of problem solving is taking in the lessons learned and helping others who might be facing similar problems which we have overcome.

You can quickly skim all the 19 tips on handling problems on the table of contents below and then click on any tip to read further details. Please enjoy reading. Thank you.

TABLE OF CONTENTS

Defining the problem
Finding out what caused the problem/Conducting research
Analyzing the impact of the problem
Brainstorming possible solutions
Evaluating alternatives/solutions
Choosing the best option
Developing an action plan/Execution strategy
Implementing the solution/Taking action
Monitoring progress
Evaluating the results
If the solution does not work
Problem solving mistakes
Ways to increase your problem solving skills
Challenges and obstacles in problem solving
Causes of problems at work
Problem solving skills
Learning from others who have solved similar problems
Examples of problems at work
Best practices for problem solving

1. Defining the problem

Why is the problem a problem? The first step in problem solving is to begin by describing, explaining or outlining the problem.

In its simplest form, a problem is an issue that is out of alignment and requires to be attended to, fixed or corrected to enable desired outcomes to be achieved.

There could be a temptation to quickly jump into figuring out solutions however, if the problem is not well understood, the solutions might not be effective and valuable time and effort could have been wasted.

Write down the problem based on your own understanding. This helps in zooming into or focusing on a specific issue. Similar to how a camera zooms on to an image before taking a picture. If the focus is blurry, the image won’t be clear.

Alternatively, think of it as identifying the starting line in a race, once you have figured out the beginning point (the problem), you set the stage for figuring out the skills, information, knowledge or resources required to get to the finishing line (the solution).

2. Finding out what caused the problem/Conducting research

What caused the problem? Once you have clearly defined the current problem, the next step is to dig a little deeper to find out the root cause or background of the problem.

Some questions to ask include the following:

When and where did the difficulty, obstacle or complication occur?
Why did the problem happen?
How did it happen?
What led to the problem?
Was it caused by one thing or many things?
What information is missing?
Where can you find more information?
What could have prevented the problem?
What is known about similar problems?
What solutions have been tried before?

3. Analyzing the impact of the problem

Who or what is affected by the problem? Determine how widespread the problem is.

Is it affecting one person or many? – How is it affecting them?
How long has the problem been going on?
Are there any trends?
Is this a re-occurring problem or a completely new one?
What would happen if the problem is not resolved?

Talk to different people to get first-hand accounts of the impact of the problem. Establish if it is severe or manageable.

4. Brainstorming possible solutions

What are the potential solutions? Identify possible solutions through brainstorming.

When brainstorming, state the problem, and then request everyone to independently write down their own individual answers.

Afterwards list down all the answers proposed and invite others to further build upon and refine the suggested solutions or propose additional solutions.

For a brainstorming session to be successful, the problem needs to be clearly defined, enough time needs to be scheduled, participants should take time to think through the problem and generate solutions, and solutions should not be judged during the brainstorming.

In addition, use a good facilitator to listen attentively to participants, encourage input by all and drive the discussion.

5. Evaluating alternatives/solutions

How do you select the best alternative? Once a good number of options have been gathered, the next step is to go through the alternatives and narrow down the ones that are most viable.

It is also possible that the top choices would be a merger between one or more other alternatives.

Identify the advantages and disadvantages of the top choices.

In addition, take a step back and write down the desired results, when they should be achieved as well as how the results will be measured i.e. what is expected after the problem has been eliminated or handled – imagine how it would be like when the problem is solved.

Analyze how best the top choices would lead to the desired results.

6. Choosing the best option

Will this solution solve the problem? The last step in brainstorming is deciding the best solution among the top alternatives available.

This step could be one of the most difficult and overwhelming and could trigger hesitation because of fear of making the wrong decision.

There could be a tendency to want to continue digging further to come up with more information or more alternatives.

Additionally, choosing an alternative could entail making compromises and some parties would have to make concessions therefore, there is a possibility that not everyone would be happy with the final solution.

However, at some point the decision making process will have to come to an end. Following your gut instinct and seeking advice from others can help in deciding.

You can also take a break to clear your head, relax and then make the decision with a clear mind and be able to easily explain that – “this solution is the best one because …”

Taking a poll is similarly a simple way to determine the solution that should be implemented for bigger problems.

7. Developing an action plan/Execution strategy

How will you prepare to act on the solution? Write down the final solution and come up with a plan of action for implementing it.

Break down the solution into smaller manageable steps.

The number of steps would typically vary in proportion to the complexity of a problem where generally the more complex the problem the more steps would be required to address it and vice versa.

Outline the actions that need to be done, determine who needs to do what, how much time is available, establish timelines, deadlines and gauges or ways to show if the results are being achieved.

Think about possible unexpected emergencies and risks then highlight a plan for addressing them.

8. Implementing the solution/Taking action

How will you put the solution to work? Here is where the actual work gets done. Keep the desired results or end-goal firmly in your mind then proceed to work on one step at a time.

If working with others, share the plan for solving the problem. Provide training if needed on how to accomplish the desired objectives, assemble and distribute needed resources and be available to answer clarifying questions that come up.

As you work, periodically check your progress against the action plan to ensure that you are making strides in the right direction.

When you often or regularly work on implementing different solutions, you are likely to discover better, simpler and efficient ways of solving problems.

For example, if tackling a problem for the first time takes x hours, after handling the same problem many times you are likely to fine tune your methods resulting in less time to solve a problem and more improvements and efficiencies . Better yet, you can even train others on your breakthroughs.

9. Monitoring progress

Is the problem getting corrected? Track the progress to see if the solution is working. Take a pulse check to get insight and feedback.

Under ideal circumstances, if the solution is the right one, the problem should be gradually dissipating the more the solution is implemented.

Generally, there would be a need to make tweaks here and there to either address issues that arise or to ensure that the solution has the best chance of succeeding.

Regularly check to see what is going well and what isn’t and make adjustments in good time.

If there are significant deviations from the anticipated, expected or projected outcome, find out what is causing this.

Some questions to ask when monitoring the progress of problem solving consist of:

How much progress has been made so far?
What amount of work is remaining?
Does everyone know what they are supposed to be doing?
Are we within schedule?
Are we within budget?
Have we met initial milestones or targets?
What challenges have we encountered so far?
What recommended changes are needed at this point?
What are the next milestones?

10. Evaluating the results

Was the problem fixed? At the end of the problem solving process, it is helpful to find out if the solution was successful.

A few questions that you can ask when evaluating results include the following:

Did we resolve the problem within our earlier planned schedule, timeline or deadline?
Did we eliminate the problem within budget?
Is the problem fully resolved?
Is there anything that has not been completed?
Are there any lessons learned?

Conclude by documenting the results. Some items to document include the date when the problem was fixed, who ascertained that the problem was resolved and how the problem was handled or resolved.

11. If the solution does not work

The problem was not fixed, now what? The simple reality is that some solutions work and others don’t.

Some solutions can address part of a problem and conversely some solutions can even magnify the problem or reveal an even bigger problem.

When a solution does not work out as expected, of course time and resources would have gone down the drain, nonetheless, go back to the drawing board and figure out another solution.

Other remedies could consist of more time needed to allow a solution to work, more resources required, more funds or more expertise.

It is also important to analyze why the original solution did not work out to not only learn from mistakes but also to prevent repeating the same errors.

12. Problem solving mistakes

Below are examples of problem solving mistakes:

Refusing to admit or acknowledge that a problem exists.
Looking for quick fixes.
Thinking that there won’t be any problems.
Fixing symptoms instead of the root cause.
Focusing on putting out small fires instead of addressing the big picture problem.
Rushing to solve a problem before understanding it.
Fearing to share out of the box ideas during brainstorming.
Risk of group think during brainstorming or conforming to what everyone else is suggesting.
Not having an open mind during brainstorming.
Poor facilitation in brainstorming sessions.
Solving the wrong problem.
Looking for someone to blame or pointing fingers.
Not listening or not seeking feedback or solutions from others.
Thinking that you should have all the answers.
Solutions that are not clearly defined.
Lack of clear communication.
Assuming that people already know what to do.
Failing to give credit to staff who have fixed problems.
Fear of making the wrong decision.
Wrong assumptions.
Getting scared or panicking when a problem arises.
Procrastinating to make a decision or choose among alternatives.
Refusing to acknowledge when a solution is not working.
Doing nothing when a problem arises.
Taking a long time before attending to a problem.
Not being flexible or adaptable when assumptions and conditions change.

13. Ways to increase your problem solving skills

I believe that one good way of improving your problem solving skills in the office is to work on solving many problems.

You can do this by volunteering to participate in brainstorming groups or sessions and offering your input and ideas as well as listening to contributions from your colleagues.

Aim to actively work on implementing solutions to flex and stretch your problem solving muscles.

Over time, you can recognize trends or patterns in solving problems and also increase your capacity to tolerate ambiguity and unknowns at the beginning of a problem solving process.

Other ways of increasing problem solving skills include the following:

Observing how others solve problems.
Reading about problem solving techniques.
Practicing different problem solving methods.
Undergoing training on problem solving.
Challenging yourself to be a good problem solver and be comfortable making decisions.
Working on unrelated fields, assignments and different departments to cross learn new transferable subjects, skills, methods etc.
Playing games that help in stimulating problem solving abilities such as solving puzzles and playing chess.
Improving your research skills.

14. Challenges and obstacles in problem solving

Reasons why problems might not be solved include:

Ignoring or avoiding the problem.
Thinking that problem solving process takes too much time or effort.
Not having the authority to decide which solution should be implemented.
Procrastinating or inertia to resolve a problem because it could take a long time to figure out solutions especially for complex problems.
Thinking that the problem is more difficult than it really is.
Thinking that you have to figure it all out on your own.
Not asking for help.
Unwilling to take other people’s inputs.
Fear that implementation could be difficult.
Fear of failure.
Resource constraints; insufficient resources such as manpower and finances to properly address large scope problems.
Too many problems or difficulty prioritizing problems.
Resistance to change or new ways of doing things.
Not following through on solutions after the brainstorming stage.
Giving up too quickly when it takes long to solve a problem.
Not measuring progress.
Changing external factors causing the need to rethink or revise solutions.
Inexperience handling and solving problems.
Not wanting to deal with uncertainty.

15. Causes of problems at work

Workplace problems can be caused by issues such as micromanagement, lack of accountability, difficult work environment, too much red tape, lack of advancement opportunities and lack of recognition.

Other causes of problems in the office include: poor communication, undefined processes or procedures, lack of resources, financial difficulties, not being properly trained, boredom, lack of motivation and stress at work.

Additional factors are heavy workloads, poor performance, lack of planning, unclear expectations, poor customer service, strained working relationships, poor management, staff turnover, burnout and poor job fit.

16. Problem solving skills

Skills that can aid in improving problem solving include:

Decision making skills – useful especially in choosing between alternatives, identifying the best solution and being able to explain why the chosen solution is the best one under the circumstances.

Communication skills – helps in firstly letting others know that there is a problem then secondly in outlining how the problem will be corrected, thirdly in assigning responsibilities and explaining to others what they should be doing and fourthly in letting others know that the problem has been resolved.

Risk taking – ability to identify the pros and cons of an alternative and then arming yourself with enough information to carry out the plan of action.

Prioritization – when faced with many problems at work and being able to identify the most urgent and important problem that should be fixed.

Flexibility – conditions and situations change all the time therefore, willingness to re-analyze plans and assumptions and re-calibrate them as needed is essential.

Other helpful traits consist of willingness to receive feedback , determination and perseverance to see things through, patience, connecting the dots or figuring out the relationship between things and tolerance for uncertainty.

17. Learning from others who have solved similar problems

It is possible that this is not the first time a problem has been encountered, others within the organization or elsewhere might have encountered similar problems and successfully solved them.

A similar problem could have been previously resolved by a coworker, a manager, someone from a different department or office, a consultant, a researcher etc.

Learning from others helps to save time and boost confidence in problem solving.

It is especially important to have documented problem solving procedures for critical problems that have occurred in the past. This acts as a form of knowledge library that is stored within the organization and can be transferred from one person to another.

18. Examples of problems at work

Typical problems faced at the workplace include the following:

Lack of communication.
Lack of resources.
Missed deadlines.
Not meeting goals.
Difficulties getting along with others.
Conflicts between employees .
Poor leadership .
Financial problems.
Cost overruns.
Bad customer service.
Over promising or over committing.
External challenges and threats.
Difficult co-workers.
Lack of teamwork.
Poor attitude.
Disconnect between supervisors and subordinates.
Unhappy clients.
Insufficient or lack of feedback.
Job stress.
Difficult customers.
Low morale.
Lack of appreciation or recognition.
Poor work environment.
Inefficient or obsolete systems.
Duplication of efforts.
Inadequate training.

Example of a problem: A simple example of a problem at the workplace is – “Failing to reach the branch office’s sales goals for the year?”

Questions to ask and analyze when diagnosing and resolving this problem can consist of the following:

What was the annual sales goal?
What percentage of the goal did we achieve?
What was the gap?
How were we supposed to reach the goal?
Did we break down the goal into smaller achievable tasks or milestones?
What processes or steps did we plan for reaching the goals?
What action did we implement?
Who was responsible for what?
What internal and/or external challenges did we encounter?
What systems or methods did we implement to monitor progress towards the goal?
Why didn’t we reach the goal?
When did we realize we wouldn’t reach the goal?
What are the consequences for not meeting the goal?
How can we correct the situation?
How much time do we have to fix the problem?
How can we prevent the problem from happening again?
What can we learn from our mistakes?
Have we met the sales goals in the past?
Have other branch offices met their annual sales goals?
How did others achieve their goals?
What can we learn from others?

19. Best practices for problem solving

Problem solving is an ongoing learning process. Whereas problems cannot be entirely eliminated at work, you can take proactive steps to improve the organizational knowledge and capacity for handling problems.

Below are some ways that can help you to be better equipped to handle new and old problems when they arise in the workplace:

Working collaboratively with others to solve problems.
Documenting solutions to known or resolved problems; saving steps learned in resolving past issues.
Constantly refining problem solving methods as new and old problems are resolved.
Preparing and utilizing checklists for various work processes.
Writing and implementing standard operating procedures and policies.
Using handbooks, guidelines, manuals and flowcharts.
Adopting quality control procedures at critical stages.
Regularly doing projections or forecasting and assessing progress against initial plans.
Learning from mistakes.
Regular staff training.
Conducting risk analysis and creating back up or contingency plans.
Using audits to ensure that laid down procedures are being adhered to and finding out if there are any compliance problems.
Regularly reviewing job performance through observation, reports, check-in meetings etc.
Using timelines and deadlines.
Generating insights from data collection.
Implementing stronger monitoring systems.
Encouraging a culture of ongoing process improvements.
Taking initiative to resolve problems.
Speaking up or voicing concerns early on when problems are detected.
Aiming for good and regular communication across the organization.
Listening to employees’ feedback.
Encouraging suggestions for process improvements.
Clear goal setting including long-term and short-term planning and goals.
Adopting better technology and systems.
Using external experts where needed such as consultants.
Keeping track and staying up to date with external forces and changes such as changing customer preferences, economic conditions, government regulation, competition, technological advancements, political changes etc.
Encouraging inter-departmental cross sharing of tips and tricks in addressing challenges.
Evaluating results regularly.

Problem solving entails making corrections and improvements when things don’t go as expected.

Some problems can be fixed in a short amount of time while others take longer to be resolved.

At a minimum, when faced with a problem take some time to figure out what the real problem is, what caused the problem and find out potential alternatives to address the problem.

Afterwards select the best possible solution, devise a plan for carrying out the solution then implement it. Finalize by monitoring your progress and evaluating whether the problem has been resolved.

Additional Resources on Ways to Improve Your Problem Solving Skills at Work Seven Steps for Effective Problem Solving in the Workplace How to Improve Your Problem-Solving Skills 9 Ways to Improve Your Problem-Solving Skills 6 Effective Ways to Enhance Your Problem Solving Skills 5 Ways To Improve Your Problem Solving Skills How to Improve Problem Solving Skills Seven techniques for boosting independent problem solving skills in the workplace How to Improve Your Problem-Solving Skills with These 8 Science-Backed Techniques Summary Article Name 19 Ways to Improve Your Problem Solving Skills at Work Description Learn step-by-step ways to improve your problem solving skills at work including examples of problems at work, defining the problem, evaluating solutions and best practices in problem solving. Author Duncan Muguku Publisher Name ThriveYard Blog Categories

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Problem-solving Skills: Examples & How to Improve the Skill

Karl Popper, a renowned 20th-century philosopher, once said “All life is problem-solving.” This idea highlights the role problem-solving skills play in our daily lives.

Problem-solving serves as the backbone of success in both personal and professional realms. In your personal life, it helps you navigate relationships, finances, and life decisions. While in your professional life, it enables you to adapt to the ever-changing demands of the workplace. Employers value problem solvers, as they bring innovation and efficiency to the table.

This article explores what solving problems means and lists the essential types. Ranging from analytical thinking to communication, it offers practical strategies for improvement. You'll also find insights on highlighting the skills on your resume.

What are Problem-solving Skills

Examples of Problem-solving Skills

How to improve your problem-solving skills, how to highlight problem-solving skills on your resume, using problem-solving skills in cover letters, what are problem-solving skills.

Problem-solving allows you to identify problems and find solutions to solve problems. This process begins with analysing complex situations. You then assess different options and make informed decisions to address the issues.

The 'Future of Jobs' report emphasises their growing significance in today's workplace. Thus highlighting the increasing complexity of tasks that demand advanced thinking skills.

Problem-solving encompasses a range of competencies and soft skills. Let's look at the examples:

Analytical Thinking

Analytical thinking involves breaking down complex problems into smaller tasks. It involves examining data and making logical conclusions. Analytical skills are highly regarded as a core skill in 2023 by many employers.

In a workplace setting, this skill proves important when assessing financial data. It helps identify cost-saving opportunities and optimise budget allocations.

This skill plays a crucial role when evaluating customer feedback. It assists in gaining relevant information to enhance products and services. This ultimately boosts customer satisfaction and loyalty.

Critical Thinking

This skill enables you to analyse information and make judgments based on evidence. It plays a pivotal role in problem-solving and helps solve complex issues systematically.

In professional settings, this skill set is valuable when assessing market trends. It aids in studying data and patterns to use the insights for smart business decisions.

The skill also helps when evaluating project proposals. It enables thorough assessment, helping teams make informed decisions and choose the most promising ventures.

Decision-Making

Decision-making is picking the best option to solve problems effectively. It requires you to choose the most viable solution among your identified alternatives.

In a professional role, such as a project manager, you might assess many software solutions. This skill is key when choosing what best suits your team's needs and budget.

The skill set is valuable when choosing between various marketing strategies. You assess the available options, weigh their impact on sales, and make informed decisions to drive successful campaigns.

Research Skills

Research skills involve gathering information and using it to make crucial decisions. These skills are vital in solving problems, offering the foundation for informed decisions. It also helps in root cause identification, solutions exploration, and evidence-based choices.

At work, research skills come into play when tailoring product development strategies. Besides, these skills are essential when guiding effective marketing campaigns through trend analysis.

These skills are also vital when conducting market research. You gather and analyze data on industry trends, and competitor strategies to make product development decisions.

Creativity plays a crucial role in problem-solving. In fact, it ranks second in importance as a cognitive skill in the workplace. One of the key problem-solving skills, it is the ability to generate innovative ideas or solutions. Tapping into your creative abilities, you can foster innovation.

In a professional environment, it is instrumental in devising creative marketing campaigns. Engineers too improve product designs for better efficiency through innovation.

It also helps when designing innovative product features to meet customer needs while maintaining a competitive edge. It involves brainstorming and coming up with possible solutions in a timely manner to set your products apart.

Collaboration

Collaboration is the ability to work with others to solve problems. It involves effective communication and cooperation to come up with the best solution.

In professional settings, collaboration streamlines project workflows through team cooperation. Additionally, it fosters innovation by promoting new product development.

Additionally in problem-solving scenarios, effective collaboration brings together cross-functional teams. You collaborate to brainstorm possible solutions for complex challenges.

Conflict Resolution

Conflict resolution is the ability to resolve conflicts and disagreements. The skill helps maintain productive relationships and prevents issues from escalating.

In a workplace, this is seen when you come together with others to resolve differing opinions. This enables you to move forward with the project at hand.

Possessing conflict resolution skills can be invaluable when addressing disagreements during project meetings. This ensures that team members stay focused on their common goals and maintain a harmonious working environment.

Risk Management

It is the ability to identify potential risks and take proper steps to mitigate them. Risk management and problem-solving are intertwined. The skill involves addressing potential issues and challenges. It minimizes problem occurrence and involves proactive contingency planning for future issues.

At work, risk management is when you recognise likely risks to a project's timeline or budget. You then execute measures to mitigate these risks, for successful project completion.

As a business analyst, you might apply risk management when identifying potential supply chain disruptions. The skill comes in handy when implementing a solution to minimize their impact on production schedules and costs.

Communication

This skill is the cornerstone of effective human interaction and cooperation. Good communication helps in effective problem-solving. It facilitates information exchange, collaboration, and conflict resolution.

Practising clear communication with your team members ensures everyone is on the same page. It not only reduces misunderstandings but also contributes to efficient project execution.

Effective communication is also vital during client interactions. It aids in conveying ideas, finding better solutions, and building trust-based relationships. This leads to successful collaborations and long-term partnerships.

Adopt the Problem-solving Mindset

A problem-solving attitude involves being positive and open to new ideas. It is about seeking ways to improve the situation instead of dwelling on what's not working. Furthermore, as Adam Stott writes in his article , with a positive attitude, finding the right answers gets easier.

Understand the Problem

Start by defining the problem clearly. This paves the way for understanding and identifying the causes, leading to effective solutions. Strategies for problem analysis include data collection, brainstorming and SWOT analysis among others.

Develop Critical Thinking and Creativity

Improving both these skills will help you get the best answers. Read up on the latest industry trends and draw inspiration from outside sources. Unlock your creative thinking through activities like writing, sketching, or playing games.

Enhance Research and Decision-Making Skills

Research and effective decision-making are pivotal in problem-solving. Research provides the foundation for informed choices. While sound decision-making ensures the implementation of the best solutions. Enhance these skills through systematic research methodologies, data analysis, and problem-solving strategies.

Strengthen Collaboration Skills

Collaborating with others can help you come up with useful solutions. To boost these, develop effective communication, active listening, and openness to diverse viewpoints.

Learn from Past Experiences

Reflecting on past problems is essential for gaining valuable insights and refining strategies. It allows you to avoid repeating mistakes made in previous roles. Some strategies involve acknowledging, taking responsibility, analyzing their underlying causes, and seeking feedback.

Leverage Problem-solving Tools and Resources

Some tools that can help in problem-solving include data analysis software and decision support frameworks. Brainstorming techniques, project management software, and collaboration platforms help too. For the tools to be effective - choose the right ones. Then master their functions and seamlessly integrate them into your problem-solving process.

Regular Practise

Consistent practice enhances your skills, builds confidence, and reinforces effective strategies. This makes you more adept at tackling a wide range of challenges. Include practical problem-solving exercises into daily routines for practice. These include Sudoku puzzles, brain teasers, and scenario-based simulations.

Incorporating Problem-solving Skills in the Resume Summary

A resume summary serves as a brief overview of your qualifications, experience, and skills. It helps hiring managers see your potential as a candidate at a glance. You should also mention the skills during the job interview. Here, we've included statements to spotlight your problem-solving abilities:

Proficient problem solver and known for navigating challenges with ease
Possess good problem-solving skills for addressing issues and enhancing processes

Highlighting Problem-solving Skills in the Experience Section

Showcase that you can solve any problem successfully in this section. Emphasise the areas you applied this important skill. Mention how you addressed challenges or improved processes.

Here are examples of action verbs and relevant keywords you can use to showcase these skills:

Analysed: I analysed market trends to develop innovative marketing strategies.

Resolved: Resolved project setbacks by implementing creative solutions.

Adapted: Adapted to changing industry regulations, ensuring compliance.

Streamlined: Streamlined workflow processes, reducing production costs by 15%.

Devised: Devised viable solutions for inventory management, optimizing stock levels.

Including Problem-solving Skills in the Skills Section

Oftentimes the skills employers look for are included in the job description. Tailor your resume to the job description and showcase your ability to solve problems in the skills section. Group them under a 'Skills' or 'Core Competencies' subheading. Organise related skills together to establish a well-structured and coherent presentation. Here are examples of some skills you can include in the skills section:

SWOT Analysis: Proficient in evaluating an organization's strengths, weaknesses, opportunities, and threats.

Systems Thinking: Have an understanding of complex systems and their interconnectedness.

Negotiation Skills: Skilled in facilitating agreements and resolving conflicts among parties.

Analytical Skills: Proficient at assessing complex situations and identifying key issues.

Making descisions: Adept at evaluating information to make informed decisions.

Demonstrating Problem-solving Skills in Project Sections or Case Studies

It is a good practice to dedicate a resume section to projects or case studies. It lets you show how you solve problems in practical situations. And provides concrete proof of your abilities to the hiring manager. It makes your skills more tangible to potential employers.

For example, showcase how you streamlined project timelines with innovative solutions. Or highlight how your strategic choices mitigated potential risks. These examples emphasise you are a practical problem solver.

In a cover letter , emphasising your problem-solving ability communicates your value to employers. It demonstrates your preparedness to tackle challenges and aligns with their expectations.

Highlighting these skills in the cover letter underscores your adaptability. It signals your potential to drive innovative solutions within an organisation. For a seamless integration, include specific problem-solving examples from your experience.

The cover letter should effectively display how you solve problems or enhance processes. Craft your narrative by weaving in instances that highlight your problem-solving abilities. Make sure these examples align with the job role and the company's requirements.

This article explores the role problem-solving plays in both personal and professional lives. From analytical thinking to effective communication, we've delved into essential skills.

We've provided guidance on showcasing these skills in your resume and cover letter. This should help you enhance your prospects in today's dynamic job market.

Seek opportunities to practice these skills. Do it either by tackling challenging projects or learning from your experiences. Throughout your professional journey, feature these critical skills on your resume. This will enhance your career prospects.

Ready to incorporate problem-solving techniques into your life and career for skill enhancement? Update your JobStreet profile today and #SEEKBetter jobs on JobStreet. For more career advice, browse the Career Advice page. Download the Jobstreet app on Google Play or App Store .

Frequently Asked Questions (FAQs)

What are some common problem-solving techniques? ⁠ Common techniques for solving problems include staying positive, clear problem definition, and brainstorming. It's also important to develop analytical thinking, creativity, research, and communication skills. Reflecting on past experiences, using problem-solving tools, and practicing solving puzzles, also helps. ⁠
How can I improve my critical thinking skills? ⁠Improving this vital skill involves questioning assumptions, considering different viewpoints, and evaluating evidence. You can enhance it through active listening and reading more. Engaging in puzzles, riddles, and problem-solving activities also helps sharpen the skill. ⁠
Not Enough Resources: Sometimes, you might not have all the information, tools, or help you need.
Thinking Bias: Your own opinions or beliefs can make it hard to see a problem clearly and find a good solution.
Running Out of Time: When you're in a hurry, you might not have the chance to think carefully. This can affect the quality of problem-solving outcomes ⁠
How can I overcome resistance to change when implementing a solution? ⁠To overcome resistance to change, use effective communication. Address concerns, explain your decisions, and involve others in planning and implementation. Building trust, providing support, and demonstrating positive outcomes can help reduce resistance. ⁠
How can problem-solving skills benefit my career? ⁠Problem-solving is valuable, showcasing your ability to overcome challenges. These skills enhance efficiency, foster innovative thinking, and improve issue resolution. Possessing this skill can open doors to leadership roles . Effective problem solvers advance in their careers faster.

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How to Improve Your Problem-Solving Skills (and Show Them Off in Your Job Hunt)

group of colleagues sitting around a table at the office having a discussion

Problem-solving skills are critical for any career path—no matter where you work or what job you have, you’ll face problems big and small all the time. If you want to succeed in your career, being able to effectively navigate (and solve!) those problems is a must. And if you’re on the job hunt, showcasing your problem-solving skills can help you land your dream gig.

But what, exactly, are problem-solving skills? What can you do to improve them? And if you’re looking for a new position, how can you show off your problem-solving skills during your job search to help you land an awesome job?

Consider this your guide to all things problem-solving. Let’s get started.

What Are Problem-Solving Skills and Why Are They Important?

“Problem-solving skills are skills that allow you to identify and define a situation that needs changing,” says Doug Noll , an attorney and adjunct faculty member at the Straus Institute of Dispute Resolution at Pepperdine University’s Caruso School of Law, where he teaches graduate-level classes in decision-making and problem-solving. Once you identify what needs changing, problem-solving skills also enable you to “identify the best outcomes, define potential processes for achieving the best outcomes, and evaluate how the process achieved (or failed to achieve) the desired outcome,” he says. “Every job imaginable involves problem-solving.”

Being able to effectively solve problems can help you succeed and impress, regardless of what kind of job you have or career you plan to pursue. “A person who sorts out problems and makes decisions—or at least brings potential solutions to the table—is seen as someone who can get things done,” says organizational consultant Irial O’Farrell , author of the upcoming book The Manager’s Dilemma: How to Empower Your Team’s Problem Solving . “This makes managers’ lives easier—and managers notice people who make their lives easier, who get things done, and who don’t have to be told [what to do] the whole time. In turn, opportunities are put their way, enhancing their career.”

And the further you progress in your career, the more important those skills become, Noll says. “As you rise in an organization, the problems become more complex, ambiguous, uncertain, and risky. Only people able to solve these types of problems are promoted.” So as you hone your problem-solving skills, you become more valuable to any organization—and will be able to climb the ladder more easily as a result.

The 6 Steps of Problem-Solving—and the Skills You Need for Each One

Problem-solving is a process. And, like any process, there are certain steps you need to take in order to get to the finish line:

Step #1: Identify and Assess the Problem

You can’t solve a problem if you don’t know what the problem is. So “the first step is to recognize that an issue—or potential issue—exists,” O’Farrell says. In order to do that, you’ll need “a certain amount of knowledge or awareness of what should be happening as compared to what is actually happening.”

Once you recognize there’s a problem, you’ll need to evaluate its potential impact. “Is this going to affect three people or 203 people? Is this going to cost us $10 or $100,000? How material is this issue?” O’Farrell says. “Being able to evaluate the size, impact, and costs [of a problem] is a key skill here.”

When you understand the scope of the problem, you’ll have a better idea of what you’re dealing with—and will be able to come up with appropriate, relevant solutions as a result.

Skills needed during this step of the problem-solving process include:

Attention to detail
Data collection
Forecasting

Step #2: Get to the Source of the Problem

Once you know what the problem is (and what its potential impact might be), it’s time to figure out where the problem is coming from or why it’s happening—as identifying the source of the problem will give you key insights into how to fix it.

“Often we notice a problem because of its symptoms, rather than its root cause. As a result, it is common to focus on resolving the symptoms, rather than what is causing the symptoms,” O’Farrell says. But “by understanding the root causes, a better, longer-term solution can be identified.”

There are a variety of techniques to help you dig deeper and understand what’s causing the problem at hand. For example, a 5 Whys analysis could help you uncover the root cause of a problem by having you ask “Why?” five times in a row, with each “Why?” building off the previous answer. Or you might try the fishbone diagram —also known as a cause-and-effect analysis—which encourages looking at the different categories that could be causing a problem and brainstorming potential root causes within each of those categories.

During this stage of the problem-solving process, curiosity is key; you’ll need it to explore all the different factors that could be contributing to the problem.

Analysis (including root-cause analysis)
Brainstorming
Critical thinking

Step #3: Brainstorm Potential Solutions

Once you’ve identified the problem (and the root of the problem), “the next step is to brainstorm potential options that will resolve it,” O’Farrell says.

How much brainstorming you’ll need to do will depend on the problem you’re dealing with. “If it’s a fairly small, straightforward issue, then identifying a few options might be sufficient,” O’Farrell says. Especially for a bigger issue, “Taking some time to think beyond the obvious might lead to a better and longer-term solution.”

The size and scope of the problem will also determine who needs to be involved in this step. In some cases, you may be able to brainstorm solutions yourself. But if you’re dealing with a larger, more complex issue, getting more people involved (and choosing the right people, i.e. those best equipped to handle the problem) is important. You’ll need to be able to judge what kind of problem it is and who to bring in to help and lead a productive brainstorming session.

One of the most important skills you’ll draw on at this stage is creativity. The more creative you are during your brainstorm, the more (and better) potential solutions you’ll be able to come up with—and the more likely one of those solutions will be the solution you’re looking for.

Skills you might need during this step of the problem-solving process include:

Communication
Meeting facilitation

Step #4: Evaluate Solutions

Once you have a list of potential solutions from your brainstorming session, the next step is to examine each one carefully and narrow down your list so only the best solutions remain.

In order to succeed during this stage of the problem-solving process, you’ll need to be able to dig into each potential solution and evaluate how viable it is. You may make a pros and cons list for each potential solution, talk through the benefits and drawbacks with your team, and then narrow down your options to the solutions that have the most potential upsides.

All the work you put into the problem-solving process up to this point will also come in handy as you’re evaluating which of your potential solutions might ultimately be the most effective. “Having a strong understanding of what the issue is, why it’s an issue, and what is causing it helps in being able to determine if each of the solutions will sort the issue out,” O’Farrell says.

Fact-checking
Prioritization

Step #5: Choose the Best Solution

Once you’ve narrowed down your list of potential solutions—and weighed the pros and cons of each—it’s time for you (or your supervisor or another decision-maker) to choose one.

“Depending on the type and impact of the issue and your role and authority, you may be the one making the decision or you may be presenting the issue and potential solutions to your boss,” O’Farrell says.

Knowing who should make the call is a key part of this step; if the problem is complex or will have a major impact on your organization that goes beyond your level of responsibility, it’s probably best to bring potential solutions to your boss and/or other stakeholders—and give them the final say.

Decision-making
Public speaking

Step #6: Implement the Decision and Reflect on the Outcome

Choosing a solution in and of itself doesn’t fix anything. You need to actually implement that solution—and do it well. That means developing a plan and coordinating with other key players in your organization to put that plan into action—which requires a host of skills (such as communication, collaboration, and project management).

Before you can hang up your problem-solving hat, you’ll also need to “go back and evaluate if the solution sorted out the issue” or if it caused any unintended consequences, O’Farrell says.

For example, let’s say your organization has a problem with taking too long to address customer service requests—and you rolled out a new ticket management system in order to deal with the issue. Once you implement that new system, you’ll want to follow up to make sure it’s allowing your customer service reps to deal with requests faster and hasn’t caused any new, different, or unexpected issues (for example, tickets getting lost in the queue or customers being less satisfied with the quality of support they received).

Adaptability
Collaboration
Data analysis
Goal setting
Organization
Project management
Project planning
Time management

How to Improve Your Problem-Solving Skills

Clearly, solving problems is a complex process—and it’s a process you need to nail if you want to grow in your career. But how can you improve your problem-solving skills so they can help you thrive in your career?

Put on your student hat. One of the best ways to improve here is to study how to effectively solve problems. “Read case studies of complex problems,” Noll says. (For example, if you want to land a marketing job, you might search for case studies on how other companies were able to increase their qualified leads or drive more traffic to their website.) Noll also suggests reading books about different problem-solving techniques—or, if you really want to level up your skills, investing in a general course in critical thinking and problem-solving. “A good course should teach you how to think,” he says—and critical thinking plays a huge role in problem-solving.
Try different brainstorming techniques. If you want to be a better problem solver, try pushing yourself to think outside of the box. “Learning some brainstorming techniques and expanding your thinking beyond the obvious solutions is also a way to make your problem-solving skills stand out,” O’Farrell says. Brainstorming techniques like brainwriting (a nonverbal brainstorming technique for teams) or rapid ideation (which pushes you to come up with as many ideas as possible in a short time frame) can help spark creative thinking—and help you become a more creative problem solver in the process.
Ask expert problem-solvers how they solve problems. People in your professional (or personal!) life who excel at solving problems can be a great resource for leveling up your own problem-solving skills. “Talk to senior mentors about how they approached complex problems,” Noll says. “Get them to talk about their failures and mistakes,” he says, not just their successes. Seeing how other people solve problems and what they’ve learned from their experiences can help you approach problems in a different way and can make you a more versatile problem solver.
Practice, practice, practice. Like with anything else, if you want to improve your problem-solving skills, you need to practice solving problems. “Most people jump to the easy, intuitive answer rather than [carefully thinking] through the problem,” O’Farrell says. So next time you’re confronted with a problem, rather than jump to a hasty solution, take your time to go through the entire problem-solving process. And if you don’t have any real problems to deal with? Attempting to solve hypothetical problems can be just as helpful.

How to Show Off Your Problem-Solving Skills During the Job Search

Recruiters and hiring managers are looking for people with problem-solving skills who can help them, their team, and their company achieve their goals even in the face of obstacles and setbacks. So if you want to stand out, nail the interview, and score the job, you’ll need to showcase your problem-solving skills throughout your job search.

Here are a few ways to show off your problem-solving skills:

On a Resume

You can show potential employers that you’re a problem solver right on your resume. As you write your bullets for each past job and other experiences, “Incorporate one main challenge that you had to overcome, and give a brief synopsis of how you approached it, what the solution was and, most importantly, what the positive outcome was,” O’Farrell says.

For example, let’s say you’re a marketing manager and you had to figure out a way to launch a new product with a minimal budget. Under your current role, you might include a bullet point that says:

Launched new sunscreen line across digital and traditional channels with <$10,000 budget by exploring up-and-coming distribution channels and negotiating wide-scale distribution agreements, bringing in $60,000 in new product sales within 90 days of launch

O’Farrell also recommends using action verbs (like “ analyze,” “evaluate,” or “identify”) to call out your problem-solving skills on a resume.

In a Cover Letter

In your cover letter, you’ll have more room and flexibility to showcase your problem-solving skills—and you should definitely take advantage of the opportunity.

Noll suggests using your cover letter to tell a quick story (think two to three sentences) about when and how you’ve solved a relevant problem. In your story, you want to include:

What the problem was
How you approached it/came to a solution
What the outcomes of your problem-solving were
What lessons you learned

Another strategy is to highlight how you would use your problem-solving skills within the context of the role you’re applying for. “I’d recommend reviewing the job description and identifying what types of problems you might have to deal with in the role,” O’Farrell says. Then you can speak directly to how you might approach them.

For example, let’s say you’re applying for an executive assistant position that requires extensive scheduling and calendar management for an exec who is often traveling for business. In that situation, you might explain how you’d solve the problem of scheduling while the exec is out of office (for example, by developing an appointment approval system that allows the exec to approve all appointment requests remotely, with a plan for how to notify the exec of appointment requests that need immediate attention).

During Interviews

The interview process offers the best opportunity for your problem-solving skills to shine, so you’ll want to come prepared.

“In preparation for the interview, select two to three situations where you used your problem-solving skills,” O’Farrell says. That way, when the interviewer asks you for examples of problems you’ve faced in your career—and how you solved them—you’ll have relevant stories ready. If you’re not sure how to tell your story effectively, the STAR method (which breaks down your story into four parts: S ituation, T ask, A ction, and R esult) can be helpful.

As a potential candidate, it’s also important to ask how you’ll need to use your skills on the job, Noll says. So you might ask the interviewers to share some of the issues or problems they’re hoping to solve by filling this position.

And if they turn around and ask you how you’d solve those problems? Don’t panic! If you have a story of a similar problem you’ve solved in the past, this is a great opportunity to share it. Otherwise, just talk through how you would approach it. Remember, the interviewers don’t expect you to come up with detailed solutions for problems their company is facing on the spot; they just want to get a sense of how you would begin to think about those problems if you were hired.

Why Is Math Important? 9 Reasons Why Math Skills Improve Quality of Life

Written by Ashley Crowe

Parent Resources

Why is math so important in life?
9 Benefits of a great math education
Why students struggle to master certain math concepts
Set your child’s math skills up for life with Prodigy Math

Math isn't just an important subject in school — it’s essential for many of your daily tasks. You likely use it every day to perform real-life skills, like grocery shopping, cooking and tracking your finances.

What makes math special is that it’s a universal language — a powerful tool with the same meaning across the globe. Though languages divide our world, numbers unite us. Math allows us to work together towards new innovations and ideas.

In this post, learn why math is important for kids and adults. Plus, find out why learning even the most basic math can significantly improve your family’s quality of life.

You simply can’t make it through a day without using some sort of basic math. Here’s why.

A person needs an understanding of math, measurements and fractions to cook and bake. Many people may also use math to count calories or nutrients as part of their diet or exercise routine.

You also need math to calculate when you should leave your house to arrive on time, or how much paint you need to redo your bedroom walls.

And then the big one, money. Financial literacy is an incredibly important skill for adults to master. It can help you budget, save and even help you make big decisions like changing careers or buying a home.

Mathematical knowledge may even be connected to many other not-so-obvious benefits. A strong foundation in math can translate into increased understanding and regulation of your emotions, improved memory and better problem-solving skills.

The importance of math: 9 benefits of a great math education

Math offers more opportunities beyond grade school, middle school and high school. Its applications to real-life scenarios are vast.

Though many students sit in math class wondering when they’ll ever use these things they’re learning, we know there are many times their math skills will be needed in adulthood.

The importance of mathematics to your child’s success can’t be overstated. Basic math is a necessity, but even abstract math can help hone critical thinking skills — even if your child chooses not to pursue a STEM-style career. Math can help them succeed professionally, emotionally and cognitively. Here’s why.

1. Math promotes healthy brain function

“Use it or lose it.” We hear this said about many skills, and math is no exception.

Solving math problems and improving our math skills gives our brain a good workout. And it improves our cognitive skills over time. Many studies have shown that routinely practicing math keeps our brain healthy and functioning well.

2. Math improves problem-solving skills

At first, classic math problems like Johnny bringing home 42 watermelons and returning 13 of them can just seem a silly exercise. But all those math word problems our children solve really do improve their problem solving skills. Word problems teach kids how to pull out the important information and then manipulate it to find a solution.

Later on, complex life problems take the place of workbooks, but problem-solving still happens the same way. When students understand algorithms and problems more deeply, they can decode the facts and more easily solve the issue. Real-life solutions are found with math and logic.

3. Math supports logical reasoning and analytical thinking

A strong understanding of math concepts means more than just number sense. It helps us see the pathways to a solution. Equations and word problems need to be examined before determining the best method for solving them. And in many cases, there’s more than one way to get to the right answer.

It’s no surprise that logical reasoning and analytical thinking improve alongside math skills. Logic skills are necessary at all levels of mathematical education.

4. Math develops flexible thinking and creativity

Practicing math has been shown to improve investigative skills, resourcefulness and creativity.

This is because math problems often require us to bend our thinking and approach problems in more than one way. The first process we try might not work. We need flexibility and creativity to think of new pathways to the solution. And just like anything else, this way of thinking is strengthened with practice.

5. Math opens up many different career paths

There are many careers that use a large number of math concepts. These include architects, accountants, and scientists.

But many other professionals use math skills every day to complete their jobs. CEOs use math to analyze financials. Mailmen use it to calculate how long it will take them to walk their new route. Graphic designers use math to figure out the appropriate scale and proportions in their designs.

No matter what career path your child chooses, math skills will be beneficial.

Math skills might become even more important for today's kids!

Math can certainly open up a lot of opportunities for many of us. But did you know that careers which heavily use math are going to be among the fastest-growing jobs by the time kids today start their careers? These jobs include:

Statisticians
Data scientists
Software developers
Cybersecurity analysts

It's not just STEM jobs that will require math either. Other popular, high-growth careers like nursing and teaching now ask for a minimum knowledge of college-level math.

6. Math may boost emotional health

While this research is still in its early days, what we have seen is promising.

The parts of the brain used to solve math problems seem to work together with the parts of the brain that regulate emotions. This suggests that math practice can actually help us cope with difficult situations. In these studies, the better someone was with numerical calculations, the better they were at regulating fear and anger. Strong math skills may even be able to help treat anxiety and depression.

7. Math improves financial literacy

Though kids may not be managing their finances now, there's going to be plenty of times where math skills are going to make a massive difference in their life as an adult.

Budgeting and saving is a big one. Where can they cut back on their spending? How will budgeting help them reach their financial goals? Can they afford this new purchase now?

As they age into adulthood, It will benefit your child to understand how loans and interest work before purchasing a house or car. They should fully grasp profits and losses before investing in the stock market. And they will likely need to evaluate job salaries and benefits before choosing their first job.

Child putting money in piggy bank with mom.

8. Math sharpens your memory

Learning mental math starts in elementary school. Students learn addition tables, then subtraction, multiplication and division tables. As they master those skills, they’ll begin to memorize more tips and tricks, like adding a zero to the end when multiplying by 10. Students will memorize algorithms and processes throughout their education.

Using your memory often keeps it sharp. As your child grows and continues to use math skills in adulthood, their memory will remain in tip top shape.

9. Math teaches perseverance

“I can do it!’

These are words heard often from our toddlers. This phrase is a marker of growth, and a point of pride. But as your child moves into elementary school, you may not hear these words as often or with as much confidence as before.

Learning math is great for teaching perseverance. With the right math instruction, your child can see their progress and once again feel that “I can do it” attitude. The rush of excitement a child experiences when they master a new concept sticks in their memory. And they can reflect back on it when they’re struggling with a new, harder skill.

Even when things get tough, they’ll know they can keep trying and eventually overcome it — because they’ve done it before.

Tip: Set goals to inspire and motivate your child to learn math

If your child has a Prodigy Math Membership , you can use your parent account to set learning goals for them to achieve as they play our online math game.

The best bit? Every time they complete a goal, they'll also get a special in-game reward!

Many students experience roadblocks and hurdles throughout their math education. You might recognize some of these math struggles below in your child. But don’t worry! Any struggle is manageable with the right support and help. Together, you and your child can tackle anything.

Here are some of the most common math struggles.

Increasing complexity

Sometimes the pace of class moves a bit faster than your child can keep up with. Or the concepts are just too abstract and difficult for them to wrap their mind around in one lesson. Some math ideas simply take more time to learn.

Wrong teaching style

A good teaching style with plenty of practice is essential to a high-quality math education. If the teacher’s style doesn’t mesh well with how your child learns, math class can be challenging.

Fear of failure

Even as adults, we can feel scared to fail. It’s no surprise that our children experience this same same fear, especially with the many other pressures school can bring.

Lack of practice

Sometimes, all your child needs is a little more practice. But this can be easier said than done. You can help by providing them with plenty of support and encouragement to help them get that practice time in.

Math anxiety

Algorithms and complex problems can strike anxiety in the heart of any child (and many adults). Math anxiety is a common phenomenon. But with the right coping strategies it can be managed.

Set your child’s math skills up for success with Prodigy Math

Now we've discovered just how important math is in both our everyday and life decisions, let's set the next generation up for success with the right tools that'll help them learn math.

Prodigy Math is a game-based, online learning platform that makes learning math fun for kids. As kids play and explore a safe, virtual world filled with fun characters and pets to collect, they'll answer math questions. These questions are curriculum-aligned and powered by an adaptive algorithm that can help them master math skills more quickly.

Plus, with a free parent account , you'll also get to be a big part of their math education without needing to be a math genius. You'll get to:

Easily keep up with their math learning with a monthly Report Card
See how they're doing in math class when their teacher uses Prodigy Math
Send them motivational messages to encourage their perseverance in math

Want to play an even bigger role in helping your child master math? Try our optional Math Memberships for extra in-game content for your child to enjoy and get amazing parent tools like the ability to set in-game goals and rewards for them to achieve.

See why Prodigy can make math fun below!

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Key soft skills developers need to elevate to senior roles or management.

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Tigran Sloyan is the cofounder and CEO of CodeSignal , a technical interview and assessment platform.

Think of the highest-performing senior engineers and engineering managers at your organization. What qualities and skills do they have that make them so effective?

Chances are, what comes to mind isn’t just "hard" technical skills in relevant coding languages, frameworks and technologies—it’s likely also "soft skills," like the ability to collaborate, problem-solve and see the big picture.

Supply for this kind of talent is in demand: An analysis of job trends found that demand for engineering managers will increase 21% by 2028. To fill this gap in their engineering teams, leaders will need to foster career growth and leadership from within.

As CEO and co-founder of a company that helps engineering teams hire and develop great talent, I've observed firsthand the major role that soft skills play in career progression and excellent leaders. Here are the five critical soft skills that I've seen propel developers to the next level:

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Trump vs. harris 2024 polls: harris leading likely voters by 2 points in latest survey, samsung slashes galaxy s24 price ahead of iphone 16 release, 1. communication.

Communication is the backbone of any successful engineering team. Senior developers and engineering managers must articulate complex technical concepts to both their engineering colleagues and nontechnical stakeholders clearly, and with the appropriate context.

A 2019 study by LinkedIn revealed that 92% of hiring managers say soft skills, particularly communication, are crucial for hiring the right candidate. This should not be surprising. In my experience partnering with technical recruiting teams at large companies, “communication” tops the list of soft skills hiring teams look for in their engineering candidates.

Building your team members’ verbal and written communication skills is a key step to helping them advance their careers.

2. Problem-Solving

Problem-solving is at the heart of software development and is a foundational skill for any developer aspiring to move into a senior role or engineering management—just behind communication, in my experience.

Effective problem solvers can identify issues, analyze complex situations and devise innovative solutions quickly. What makes senior- and management-level engineers stand out is their ability to see the big picture of the problems they're solving: not just what's technically required to address them, but why doing so matters for the business.

3. Collaboration

No engineer is an island. To build great products, engineers need to collaborate with colleagues, stakeholders and cross-functional teams to achieve their goals. In fact, Stanford University researchers found that employees who collaborate are much more effective at completing tasks .

Senior developers and engineering managers should be excellent collaborators who can facilitate communication on their teams, delegate tasks appropriately and create a culture where every team member feels respected.

4. Leadership

Leadership isn’t just about having authority; it’s about inspiring and guiding a team toward a common goal. Leadership skills are also in short supply: A recent Gartner analysis found that engineering leaders struggled to develop (subscription required) leadership skills among their senior engineers.

Aspiring senior developers and engineering managers must demonstrate leadership by taking initiative on projects, making strategic decisions aligned with business objectives and providing mentorship to junior team members. When your team members demonstrate these leadership qualities while still in a junior role, it can help them move up the ladder more quickly.

5. Adaptability

The tech industry is characterized by rapid change and continuous innovation—now more than ever with the groundbreaking advancements in AI technology.

Senior developers and engineering managers must be adaptable and keep apprised of new technologies and industry trends. Staying current with these trends and being open to change—and learning—are key skills for career advancement.

Encouraging A Culture Of Ongoing Learning

CTOs and other business leaders play an important role in fostering a culture of continuous learning and development within their teams. A growth mindset here is key: While some team members may seem like “natural” communicators, it’s important to remember that communication and other soft skills can be learned.

Invest in building a leadership pipeline at your organization that includes opportunities for engineers to practice soft skills on the job. One simple and effective way to do this is by investing in learning resources and tools designed to help engineers build soft skills. Leaders can also support mentoring programs within their engineering teams where senior-level engineers meet regularly with their junior-level colleagues to share career advice and strategies.

Building leaders from within your organization can enhance your team’s performance, reduce the need to recruit externally and boost employee engagement and retention.

Advancing from a developer role to a senior position or engineering management requires more than just technical chops. When engineers hone their skills in communication, problem-solving, collaboration, leadership and adaptability, they are better prepared to advance in their careers—whether as individual contributors or managers.

CTOs and business leaders must support this development through both a culture of ongoing learning and real investment in upskilling resources that equip your engineering teams to grow from within.

Forbes Technology Council is an invitation-only community for world-class CIOs, CTOs and technology executives. Do I qualify?

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How does coding enhance problem-solving skills in education?

Learning to code enhances students' problem-solving, logical thinking, and creativity across subjects, preparing them for future academic and career success. integrating coding into education fosters essential skills like collaboration, communication, and critical thinking..

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How does coding enhance problem-solving skills in education?

In this digital age, Coding has become as essential as reading and writing. Interestingly, beyond its core application in computer science, Coding can significantly boost students' understanding of, and performance in, other subjects as well. Students would benefit greatly if schools incorporated coding into their curricula, equipping them with the skills needed for academic success and future careers.

LOGICAL THINKING AND PROBLEM-SOLVING SKILLS

In our hectic, modern lives, many of us focus so heavily on work and family commitments that we never seem to have time for pure fun. Somewhere between childhood and adulthood, we stopped playing. When we carve out some leisure time, we’re more likely to zone out in front of the TV or computer than engage in fun, rejuvenating play like we did as children. But play is not just essential for kids; it can be an important source of relaxation and stimulation for adults as well.

Playing with your romantic partner, friends, co-workers, pets, and children is a sure (and fun) way to fuel your imagination, creativity, problem-solving abilities, and emotional well-being. Adult play is a time to forget about work and commitments, and to be social in an unstructured, creative way.

Play could be simply goofing off with friends, sharing jokes with a coworker, throwing a frisbee on the beach, dressing up on Halloween with your kids, building a snowman in the yard, playing fetch with a dog, acting out charades at a party, or going for a bike ride with your spouse with no destination in mind. There doesn’t need to be any point to the activity beyond having fun and enjoying yourself. By giving yourself permission to play with the joyful abandon of childhood, you can reap oodles of health benefits throughout life.

While play is crucial for a child’s development, it is also beneficial for people of all ages. Play can add joy to life, relieve stress, supercharge learning, and connect you to others and the world around you. Play can also make work more productive and pleasurable.

[Read: Cultivating Happiness]

You can play on your own or with a pet, but for greater benefits, play should involve at least one other person, away from the sensory-overload of electronic gadgets.

Play helps:

Relieve stress. Play is fun and can trigger the release of endorphins, the body’s natural feel-good chemicals. Endorphins promote an overall sense of well-being and can even temporarily relieve pain.

Improve brain function. Playing chess, completing puzzles, or pursuing other fun activities that challenge the brain can help prevent memory problems and improve brain function. The social interaction of playing with family and friends can also help ward off stress and depression.

Stimulate the mind and boost creativity. Young children often learn best when they are playing—a principle that applies to adults, as well. You’ll learn a new task better when it’s fun and you’re in a relaxed and playful mood. Play can also stimulate your imagination, helping you adapt and solve problems.

Improve relationships and your connection to others. Sharing laughter and fun can foster empathy, compassion, trust, and intimacy with others. Play doesn’t have to include a specific activity; it can also be a state of mind. Developing a playful nature can help you loosen up in stressful situations, break the ice with strangers, make new friends, and form new business relationships.

Keep you feeling young and energetic. In the words of George Bernard Shaw, “We don’t stop playing because we grow old; we grow old because we stop playing.” Play can boost your energy and vitality and even improve your resistance to disease, helping you function at your best.

Play is one of the most effective tools for keeping relationships fresh and exciting. Playing together brings joy, vitality, and resilience to relationships. Play can also heal resentments, disagreements, and hurts. Through regular play, we learn to trust one another and feel safe.

Trust enables us to work together, open ourselves to intimacy, and try new things. By making a conscious effort to incorporate more humor and play into your daily interactions, you can improve the quality of your love relationships—as well as your connections with co-workers, family members, and friends.

Play helps develop and improve social skills. Social skills are learned as part of the give and take of play. During childhood play, kids learn about verbal communication, body language, boundaries, cooperation, and teamwork. As adults, you continue to refine these skills through play and playful communication.

Play teaches cooperation with others. Play is a powerful catalyst for positive socialization. Through play, children learn how to “play nicely” with others—to work together, follow mutually agreed upon rules, and socialize in groups. As adults, you can continue to use play to break down barriers and improve your relationships with others.

[Read: Tips for Building a Healthy Relationship]

Play can heal emotional wounds. As adults, when you play together, you are engaging in exactly the same patterns of behavior that positively shape the brains of children. These same playful behaviors that predict emotional health in children can also lead to positive changes in adults. If an emotionally insecure individual plays with a secure partner, for example, it can help replace negative beliefs and behaviors with positive assumptions and actions.

Fixing relationship problems with humor and play

Play and laughter perform an essential role in building strong, healthy relationships by bringing people closer together, creating a positive bond, and resolving conflict and disagreements. In new relationships, play and humor can be an effective tool not just for attracting the other person but also for overcoming any awkwardness or embarrassment that arises during the dating and getting-to-know-you process. Flirting is a prime example of how play and humor are used in adult interactions.

In longer-term relationships, play can keep your connection exciting, fresh and vibrant, while also deepening intimacy. It can also help you overcome differences and the tiny aggravations that may build up over time. If you’re struggling to keep play and humor alive in your relationship, couples counseling may help you rekindle the spark.

Speak to a Licensed Therapist

BetterHelp is an online therapy service that matches you to licensed, accredited therapists who can help with depression, anxiety, relationships, and more. Take the assessment and get matched with a therapist in as little as 48 hours.

Many tech companies have long recognized the link between productivity and a fun work environment. Some encourage play and creativity by offering art or yoga classes, throwing regular parties, providing games such as Foosball or ping pong, or encouraging recess-like breaks during the workday for employees to play and let off steam. These companies know that more play at work results in more productivity, higher job satisfaction, greater workplace morale, and a decrease in employees skipping work and staff turnover.

[Read: Finding the Right Career]

If you’re fortunate enough to work for such a company, embrace the culture; if your company lacks the play ethic, you can still inject your own sense of play into breaks and lunch hours. Keep a camera or sketch pad on hand and take creative breaks when you can. Joke with coworkers during coffee breaks, relieve stress at lunch by shooting hoops, playing cards, or completing word puzzles together. It can strengthen the bond you have with your coworkers as well as improve your job performance. For people with mundane jobs, maintaining a sense of play can make a real difference to the work day by helping to relieve boredom.

Using play to boost productivity and innovation

Success at work doesn’t depend on the amount of time you work; it depends upon the quality of your work. And the quality of your work is highly dependent on your well-being.

Taking the time to replenish yourself through play is one of the best ways you can help your career. When the project you’re working on hits a serious glitch, take some time out to play and have a few laughs. Taking a pause for play does a lot more than take your mind off the problem. When you play, you engage the creative side of your brain and silence your “inner editor,” that psychological barrier that censors your thoughts and ideas. This can often help you see the problem in a new light and think up fresh, creative solutions.

Playing at work:

keeps you functional when under stress.
refreshes your mind and body.
encourages teamwork.
increases energy and prevents burnout.
triggers creativity and innovation.
helps you see problems in new ways.

Tips for managers and employers

It’s tempting to think that the best way to cope with an ever-increasing workload is to push your employees to work longer and harder. However, without some recreation time, it’s more likely that the work will suffer and your workers will become chronically overwhelmed and burned out. Encouraging play, on the other hand, creates a more lighthearted work atmosphere that in turn encourages employees to take more creative risks.

Provide opportunities for social interaction among employees. Throw parties, put a basketball hoop in the parking lot, arrange a miniature golf tournament, stage an office treasure hunt.
Encourage creative thinking or just lighten the mood of meetings by keeping tactile puzzles on the conference room table.
Encourage workers to take regular breaks from their desks, and spend a few minutes engaged in a fun activity, such as a word or number game.

Rolling on the floor with your baby or getting down on your knees to play with a young child is vitally important—both to your child’s development and to your own health.

Play is essential for developing social, emotional, cognitive, and physical skills in children. In fact, far from being a waste of time or just a fun distraction, play is a time when your child is often learning the most. Whether it’s an infant playing “peek-a-boo,” a toddler playing make-believe, or an older child playing a board game, play develops social skills, stimulates a child’s imagination and makes kids better adjusted, smarter, and less stressed.

As well as aiding your child’s development, play can also bring you closer together and strengthen the parent-child bond that will last a lifetime.

How to play with your child

While children need time to play alone and with other children, playing with their parents is also important. Here are some helpful tips to encourage play:

Establish regular play times. It may be for twenty minutes before dinner every night or every Saturday morning, for example. Remember, this time spent playing together is benefiting both of you.

Give your child your undivided attention. Turn off the TV and your cell phone and make time to play with your child without distraction. Having your undivided attention makes your child feel special.

Get down to your child’s level. That may mean getting down on your knees or sitting on the floor. Match your child’s intensity during play—if your child is loud and energetic, be loud and energetic, too.

Embrace repetition. It may be boring to you, but it’s not to your child. Children learn through repetition. Let your child play the same game over and over. Your child will move on when he or she is ready.

Let your children take the lead. Become part of their game rather than trying to dictate the play. In pretend play, let your child call the shots, make the rules, and determine the pace of play. Ask questions and follow along—you’ll likely get drawn into imaginative new worlds that are fun for you, too.

Don’t force play or try to prolong a game. The best way to teach a new skill is to show children how something works, then step back and give them a chance to try it. When your child grows tired of an activity, it’s time to move on to something new.

Make play age-appropriate and consider safety. If a game is too hard or too easy, it loses its sense of pleasure and fun. Help your child find age-appropriate activities and understand any safety rules for play. Nothing ruins a fun game faster than a child getting hurt.

Incorporating more fun and play into your daily life can improve the quality of your relationships, as well as your mood and outlook. Even in the most difficult of times, taking time away from your troubles to play or laugh can go a long way toward making you feel better. It’s true what they say: laughter really is the best medicine . Laughter makes you feel good. And the positive feeling that comes from laughter and having fun remains with you even after the giggles subside. Play and laughter help you retain a positive, optimistic outlook through difficult situations, disappointments, and loss.

Develop your playful side

It’s never too late to develop your playful, humorous side. If you find yourself limiting your playfulness, it’s possible that you’re self-conscious and concerned about how you’ll look and sound to others when attempting to be lighthearted. Fearing rejection, embarrassment or ridicule when trying to be playful is understandable. Adults often worry that being playful will get them labeled as childish. But what is so wrong with that? Children are incredibly creative, inventive and are constantly learning. Wouldn’t you want to be childish if that is the definition? Remember that as a child, you were naturally playful; you didn’t worry about the reactions of other people. You can reclaim your inner child by setting aside regular, quality playtime . The more you play, joke, and laugh—the easier it becomes.

Try to clear your schedule for an afternoon or evening, for example, and then turn off your phone, TV, computer, and other devices. Give yourself permission to do whatever you want for the time you’ve allotted. Be spontaneous, set aside your inhibitions and try something fun, something you haven’t done since you were a kid, perhaps. And enjoy the change of pace.

Creating opportunities to play

Host a regular game night with friends or family.

Arrange nights out with work colleagues: bowling, playing pool, miniature golf, or singing karaoke.

Schedule time in a park or at the beach to throw a Frisbee or fly a kite with friends.

Play with a pet . Puppies, especially, make very willing playmates. If you don’t have your own, borrow one from your local animal shelter.

Surround yourself with playful people. They’ll help loosen you up and are more likely to support your efforts to play and have fun.

Joke with strangers at a bus stop or in a checkout line. It’ll make the time pass quicker and you may even spark up new friendships.

Visit a magic store and learn some tricks. Or invest in art supplies, construction toys, or science kits and create something new.

Play with children. Goofing around with kids helps you experience the joy of play from their perspective. If you don’t have young children, arrange a play date with your grandkids, nephews, nieces, or other young relatives.

More Information

Proyer, R. T., Tandler, N., & Brauer, K. (2019). Chapter 2 – Playfulness and Creativity: A Selective Review. In S. R. Luria, J. Baer, & J. C. Kaufman (Eds.), Creativity and Humor (pp. 43–60). Academic Press. Link
Proyer, R. T. (2012). Examining playfulness in adults: Testing its correlates with personality, positive psychological functioning, goal aspirations, and multi-methodically assessed ingenuity. Psychological Test and Assessment Modeling, 54(2), 103–127. Link
Proyer, R. T. (2013). The well-being of playful adults: Adult playfulness, subjective well-being, physical well-being, and the pursuit of enjoyable activities. The European Journal of Humour Research, 1(1), 84–98. Link
Guitard, P., Ferland, F., & Dutil, É. (2005). Toward a Better Understanding of Playfulness in Adults. OTJR: Occupation, Participation and Health, 25(1), 9–22. Link

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THURSDAY PUZZLE — Hand up if you are the type of person who jumps eagerly into assembling a new piece of furniture or an appliance without first reading the instruction manual. There’s no judgment here; we’ve all done it. It’s just a dishwasher, you tell yourself. How hard could it be to install?

One dishwasher load later, with a lake of soap bubbles rising in the kitchen around your ankles, you realize that you probably should have done what Simeon Seigel is asking us to do in his crossword. To paraphrase the poet Robert Frost, it probably would have made all the difference.

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Got your compass handy? We are going to discover directional signs in this puzzle, and if we know what’s good for us, we’d better FOLLOW DIRECTIONS, which is the revealer at 40A.

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For example, the clue for 22A, [Musical interval like C to E flat], is only three letters long, which doesn’t seem like enough space for the entire entry. There is a circled square at the end, however, and the clue for the crossing entry at 8D contains only a hyphen. That usually means that the entry is a continuation of another one.

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Choosing the best option. Developing an action plan/Execution strategy. Implementing the solution/Taking action. Monitoring progress. Evaluating the results. If the solution does not work. Problem solving mistakes. Ways to increase your problem solving skills. Challenges and obstacles in problem solving.
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Here are some steps you can take when using critical thinking for problem-solving at work: Identify a problem or issue. Create inferences on why the problem exists and how it can be solved. Collect information or data on the issue through research. Organize and sort data and findings. Develop and execute solutions.
Problem-solving Skills: Examples & How to Improve the Skill
Improving problem-solving skills involves adopting a problem-solving mindset, developing critical thinking and creativity, enhancing research and decision-making skills, strengthening collaboration skills, and leveraging resources. Possessing strong problem-solving skills enhances efficiency, fosters innovation, and advances leadership roles.
Your Guide to Problem-Solving Skills at Work
"Problem-solving skills are skills that allow you to identify and define a situation that needs changing," says Doug Noll, an attorney and adjunct faculty member at the Straus Institute of Dispute Resolution at Pepperdine University's Caruso School of Law, where he teaches graduate-level classes in decision-making and problem-solving.Once you identify what needs changing, problem-solving ...
What Are Problem-Solving Skills? Definitions and Examples
How to improve your problem-solving skills There are several methods you can use to improve your problem-solving skills. Whether you are searching for a job or currently working, improving your problem-solving skills and associated abilities will help make you a strong candidate and employee. Acquire more technical knowledge in your field
21 Mental Shifts to Boost Problem-Solving Skills and Become More Strategic
Discover transformative mental shifts to supercharge your problem-solving skills. From embracing uncertainty to the power of daydreaming, prepare to change the way you tackle challenges forever ...
Why Is Math Important? 9 Reasons Why Math Skills Improve Quality of Life
2. Math improves problem-solving skills. At first, classic math problems like Johnny bringing home 42 watermelons and returning 13 of them can just seem a silly exercise. But all those math word problems our children solve really do improve their problem solving skills.
Key Soft Skills Developers Need To Elevate To Senior Roles
Building your team members' verbal and written communication skills is a key step to helping them advance their careers. 2. Problem-Solving. Problem-solving is at the heart of software ...
How does coding enhance problem-solving skills in education?
8.Critical thinking: Optimising code for efficiency needs critical thinking and the ability to analyse various solutions to a problem. Students can apply this skill to any subject where they need to analyse and improve their work. For instance, in history class, students can use critical thinking to analyse primary sources and construct evidence-based arguments.
The Benefits of Play for Adults
Play helps develop and improve social skills. Social skills are learned as part of the give and take of play. During childhood play, kids learn about verbal communication, body language, boundaries, cooperation, and teamwork. As adults, you continue to refine these skills through play and playful communication. Play teaches cooperation with others.
NYT Crossword Answers for Aug. 28, 2024
Improve Your Crossword Solving. Work your way through our guide, "How to Solve the New York Times Crossword." It contains an explanation of most of the types of clues you will see in the ...
NYT Crossword Answers for July 29, 2024
Improve Your Crossword Solving. Work your way through our guide, "How to Solve the New York Times Crossword." It contains an explanation of most of the types of clues you will see in the ...

How to Improve Problem Solving Skills

Define the problem clearly.

State your objective.

Gather information systematically.

Analyze information.

Generate possible solutions.

Evaluate the solutions and choose.

Implement a solution.

Review and evaluate the outcome.

Adjust if necessary.

Do regular mental exercises.

Play video games.

Take up a hobby.

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Strategies to Improve Your Problem-Solving Skills

3 Ways to Improve Your Problem-Solving Skills

1. Regularly Engage in Brain Boosting Activities

2. Spend time NOT looking for the solution

3. Practice healthy habits

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Problem solving strategies

Use a workshop to lead a team through a group process

Problem solving workshop

Run a design sprint

Break problems down into smaller issues

Use guiding frameworks or try new methodologies

LEGO Serious Play

Card Decks and Method Kits

Source external advice

Mastermind Group

Coaching and mentoring

Active listening

Analytical skills

Collaboration

Communication

Critical thinking

Data analysis

Decision making

Dependability

Emotional intelligence

Facilitation

Flexibility

Initiative

Impartiality

Planning

Prioritization

Project management

Record keeping

Research skills

Risk management

Team-building

Time management

Share best practices

Ask for help and attend training

Learn a process

Create a feedback loop

Use expert exercises and methods

Try new ways of thinking and change your mindset

Want to design better group processes?

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Problem-solving skills and how to improve them (with examples)

What is problem solving?

Problem solving skills

Examples of problem solving skills

Example scenarios of analytical thinking